Nurse Customer Service

RAJALAKSHMI THAMPI

**** ******* ***** **** 713-***-****

Richmond, Tx 77406 ***********@*****.***

EDUCATION:

Master of Science in Nursing – NP (AG-ACNP)

University of Texas, Arlington (2015-2018)

Bachelor of Science in Nursing

Bangalore University, Florence College of Nursing, Bangalore, India (1995-1999)

PROFESSIONAL EXPERIENCE:

Jan/19-present Hospitalist NP – Sugarland internal medicine group (SLIM) under contract

with Methodist Sugar Land Hospital, Houston, Tx

Provide all aspects of patient care including diagnosis, treatment and consultation

Promotes quality care for patients

Discuss with consultants on daily bases on patient’s progress

Daily briefing with Case management on plan of care to better serve the patients and manage the length of stay

Update family with patient’s status on daily bases

Mar/18-Dec/18 ICU Staff Nurse – OakBend Medical Center, Richmond, Tx

Precept staff to become charge nurse, orient new graduates, be a mentor and resource for everyone

Provide care for patients and families, focus on patient/family engagement, work closely with doctors for better outcome for patients

Feb/14-Mar/18 ICU Charge Nurse – OakBend Medical Center, Richmond, Tx

In charge of the ICU unit and assisted with patient flow

Assisted staff in difficult situations

Heavily involved in leadership by attended meetings with the leadership team to improve the customer service scores and patient/employee engagement to better serve the community

Precepted new graduate students to ICU and served as a resource in the unit for the staff

Provided care for two-three patients per shift

Dec/12 – Feb/14 ICU Nurse Manager – OakBend Medical Center, Richmond, Tx

Improved customer scores

Ensured nursing staff met current standards for core measures

Managed staffing and productivity according to acuity

On-call 24/7 on a need basis

Made daily rounds to ensure quality care was provided

Conducted family meetings if more assistance was needed

2007-2012 ICU RN – OakBend Medical Center, Richmond, Tx

Provided care for critically ill patients on life support and multiple drips

Assisted patient's family members in difficult decision making

Observed all patients and intervened when necessary

Assisted physicians during bedside procedures

2006-2007 Telemetry Charge RN – OakBend Medical Center, Richmond Tx

Charge nurse for 32 bed Telemetry floor

Provided reports on all patients on the floor

Assisted physicians and answered all patient related questions

Assisted floor staff with admissions and discharge to avoid delays in service

2004-2006 Telemetry RN – OakBend Medical Center, Richmond, Tx

Provided care for six to seven patients per shift

Ensured all patient needs were met

Worked with physicians to discuss patient needs/issues

Learned excellent time management skills

2003-2004 Telemetry RN – Memorial Hermann Southwest, Houston, Tx

1999-2001 Pre/post Cardiac Care Nurse - Amrutha Institute of Medicine Kerala, India

REFERENCES:

Available upon request

Contact this candidate