Customer Service Care

To whom it may concern

Hope you are well

I would like to apply for the role of a Receptionist that you have advertised on Neuvoo.

I am Solam Nande Gcobo, a 20-year-old second year student at the University of KwaZulu Natal. I am doing a degree in International Relations. I am residing on Alexandra Road in Scottsville.

I am a vibrant and energetic person with 2 years’ experience in customer facing roles in retail and hospitality. I first worked as a cashier at Ackermans, the position opened a platform for interacting and working very closely with persons of different personalities and background. Not only did it give me the customer excellence skill, it also groomed me in other aspects in retail as part of job was to do store replenishing, housekeeping and other duties listed in my curriculum vitae. I also moved on to work as a waitress after my temporal contract at Ackermans had expired. As a waitress, my customer-based skills were enhanced with a sense of urgency as I worked even closely with customers that I was serving. With this role I was learnt patience as a life lesson. And that lesson has stuck with me along with values such as loyalty, commitment, and consistency.

Both roles have given me a great amount of confidence in dealing with a wide range of customer service, high cost transactions, complaint resolution and follow up on customer care.

Salary requirements: I am accepting nothing less than R20 per hour.

I feel that my skill set and knowledge fit perfectly with the requirement you are looking for in a candidate, and I am available for an interview at short notice. Transport will not be an issue.

My contact details have been made available in my Curriculum vitae.

Regards

Solam Nande Gcobo

CURRICULUM VITAE OF SOLAM NANDE GCOBO

187 Alexandra Road Cell: 083-***-****

Scottsville

Pietermaritzburg Email: adf4oh@r.postjobfree.com

3201

PERSONAL PROFILE

•Very much enthusiastic as I always show interest to what I do and always eager to complete my tasks within the given space of time.

•Motivated & focused about work by setting achievable long-term and short-term goals and work towards achieving them.

•Honest, loyal, & committed as I do not disclose any confidential information.

•Able to manage pressure through organizing in time everything necessary for the success completion of work.at low costs.

•To be able to communicate effectively and in an understandable way without defeating the purpose of communication.

CAREER GOALS

•Fulfil assigned tasks and duties very efficiently to meet job demands, through respecting created organisational policies and procedures.

•Acquire new skills that will indorse development in the organisation.

•Be able to work towards the attainment of the organisation’s short-term and long-term goals.

•Formulate and execute strong tactics that will tighten the mutual relationship between the organisation and its stakeholders.

•Communicate effectively and in an understandable way without defeating the purpose of communication.

EDUCATION AND QUALIFICATIONS

2019 University of KwaZulu-Natal

2018 Queenstown Girls’ High School

Certificate: Bachelors

EMPLOYMENT HISTORY

2016-2017

Employer: Ackermans (Nonesi Mall)

Position: Retail and Sales Assistant Duties:

•Maintain customer satisfaction through superior service

•Maintain a clean store and ensure that merchandise is presented in an appealing manner

•Receive and unload new shipments

•Keep shelves fully stocked with merchandise

•Adhere to company guidelines and procedures

•Welcome and engage in conversation with customers, help them as needed

•Cash desk assistant

Reason for leaving: Expiration of Part-Time Contract

2017-2018

Employer: Dagwood Family Restaurant (Company closed due to

Covid19)

Position: Waitress

Duties:

•Providing excellent wait service to ensure satisfaction

•Taking customer orders and delivering food and beverages

•Making menu recommendations, answering questions, and sharing additional information with restaurant patrons

Reason for Leaving: Left for University studies

LANGUAGE PROFICIENCIES

Speak

Read

Write

Xhosa

Good

Good

Good

English

Good

Good

Good

Zulu

Fair

Fair

Fair

French

Fair

Fair

Fair

SKILLS

Competencies:

Ability to respond to customer queries in an effective manner.

Crisis management techniques.

Ability to safeguard confidential and sensitive information.

Ability to coordinate a project.

Computer Skills

Communication

Customer Service

Trustworthy

ADDITIONAL

I am a second-year student doing a Bachelor of Arts in International Relations at the University of KwaZulu-Natal. I am majoring in French and Political Science. Reason why I chose this degree and this stream is I believe that the world is an open field that still needs exploring and with these I am equipping myself with the required skill that will open up the international arena and its opportunities.

REFERENCES

Mrs Sibulele Nana

Company: Ackermans (Manager)

Cell: 073-***-****

Contact this candidate