Customer Service Food

CURRICULUM VITAE

Name: MUSABE ESTHER

Position: HOSTESS/ WAITRESS

Mobile: +971-***-***-***

Email: ************@*****.***

Visa status: TOURIST VISA

PERSONAL SUMMARY

Energetic hostess with over 4 years of experience in providing world-class customer service to guests in big reputable hotels

KEY SKILLS

Customer Service

Teamwork

Communication

Organized

Flexible

PROFESSIONAL EXPERIENCE

Designation: HOSTESS, APRIL 2016 - NOVEMBER 2019

Company:

Key Responsibilities

Greet guests and finding them clean seats with available table; pulling out chairs; placing clean/current menu in front of guest, etc.

Guided guests through the dining rooms and provide any needed assistance.

Moved and arranged tables, chairs, and settings and organize seating for groups with special needs.

Ensured placed settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Checked menus and ensured they are current, clean, plentiful, and wrinkle-free.

Maintaining cleanliness of work areas throughout the day and practicing clean-as-you-go procedures.

Monitoring dining rooms for seating availability, service, safety, and well being of guests.

Designation: WAITRESS FEBRUARY 2013 – DECEMBER 2015

Company: SOJOVARO HOTEL, KAMPALA, UGANDA

Key Responsibilities:

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Communicate order details to the Kitchen Staff

Serve food and drink orders

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

EDUCATION AND CERTIFICATION

Old Kampala S.S A – Level (High School 2010 – 2011

Old Kampala S.S O – Level 2006 – 2009

PERSONAL INTEREST

Interacting with different people

Swimming

Enjoy reading, writing and travelling

PERSONAL INFORMATION

Marital status: Single Gender: Female

Date of Birth: 24/04/1992 Language spoken: English fluent

Nationality; Ugandan

REFERENCES

Available on request

Contact this candidate