OBJECTIVE:

Qualified customer service call center representative with 5 years of experience in the Healthcare domain offering a record of successful job performance, proven problem-solving ability and experience developing and implementing innovative solutions.

SKILLS:

●Microsoft office- Word, Excel and QuickBooks

●Typing and data entry

●Reception management

●Invoicing and created purchase orders

●Filing, faxing and mailing

●Document development

●Meeting Support

●Excellent interpersonal communication

●Outstanding reliability and work ethic

●World class customer service

PROFESSIONAL EXPERIENCE:

Logisticare 03/2015 to 04/2020

Call Center Representative

●Transportation coordinator for the ride assist department

●Pre-scheduling a reservation with patient for medical transportation

●Answering high volume of calls per day in a friendly courteous manner

● Experienced to operate with dialog system

● Administrate with patient's gas reimbursement

●Schedule trips with Uber when necessary with approval from supervisor

●Manage and coordinate tracking system of emails and correspondence

●Perform timely and accurate data reporting

●Ability to handle confidential and sensitive information with discretion

●Work closely with transportation providers and health care facilities to resolve problems

Apollo Insurance 04/2005 to 01/2015

Customer Service Representative

●Operated electronic cash register, accepted all payments

●Accounts receivables processed all quotes

●Reviewed files and documents to obtain information to respond to requests

●Answered telephones, directed all calls and took messages

●Maintained and updated all client information

Property Solutions 02/2002 to 02/2005

Administrative Assistant - Customer Service

●Provided administrative support to office staff

●Processed invoices to clients and vendors

●Created new purchase orders

●Input estimate information created by estimator

●Data entry for various accounting task

●Filed and retrieved corporate documents/records and reports

EDUCATION:

●Herbert Hoover High School – 1988 Graduated

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