Customer Service Data Entry
Resume:
Shereeann M. Masucci
Cleveland, Ohio 44135
Phone 216-***-****
Cell 216-***-****
E-mail **********@***.***
Objective
A position within your organization where my computer and customer service talents can be effectively utilized to improve operations and contribute to company profits.
Work experience
Medassist, A Firstsource Company
Jun. 25, 2007 – July 29, 2020
Customer Service and Reporting Representative
Assist Senior Manager/Managers/Supervisors on running of weekly and monthly reports Send out reports daily, weekly and monthly to clients and employees to process accounts.
Assist with new hire packages, company brochures, tests and training materials that need to be copied for new hire orientation.
Check main phone line for messages via Livevox. Return phone calls to patients as well as incoming calls all via Livevox.
Answer patient’s questions on accounts. Screen patients to see if they qualify for Medicaid or Financial aide programs with our Clients Hospitals. Process patient applications and forward to correct county and update company and client systems
.
Open all Mail and sort, scan and put documents into system. Forward documents to appropriate representative. Process outgoing mail, which includes FedEx or UPS.
Keep track of postage and Business Reply amounts in order to have enough for processing. Submit money to Post Office for company to keep PO Box running efficiently.
Keep track of all returned mail from post office and input mail returned codes in company system.
Data entry of accounts to company system if not Electronically downloaded.
Audited aged reports weekly for clients and managers
Daily interaction with Clients, Managers, Supervisors, Hospital Onsite representatives.
Transitioned from office to work from home in 2016
Aug 14, 2000 – Jun 22, 2007 Financial Healthcare Assoc.
Workers’ Compensation Representative- 08/2000-8/2003
Company Auditor/Medicaid/Financial Aid Rep 08/2003-07/2006
Communications Representative 7/2006-06/2007
Data entry of in-patient and out-patient client accounts to company system
Problem solve computer problems that can be fixed in house
Track number of accounts daily data entered by other employees
Audit client reports to company inventory.
Reconciled company reports to client reports verifying all inventory accountable
Assist with reception daily, answer company phones and forward to appropriate representatives, greet guests, sort mail, run sorting machine, postage machine, run form letters to send out to patients to have them contact us to see if they would qualify for any type of assistance programs.
Trained employees on company system, and hospital systems when needed.
Helped screen patients for Medicaid and or Financial Aid
Responsible for data entry of payments into company system for monthly invoicing to all hospitals. Reconcile invoices to other hospital to verify no duplicate payments. Keep track of entries that need to be reversed in company and or hospital system, which pertain to HCAP or Charity payments. Assist checking for payments when needed for monthly invoicing.
Responsible for keeping track of all accounts that were closed, approved or reopened for clients.
Assist with data entry and receptionist when needed. Assist in other departments when asked. Work on special projects when needed.
Responsible for submitting, (FROI) First Report of Injury to establish claim with bureau so hospital can pursue payment of bill. Billed providers and employers for payments. Faxed medical to bureau when needed to pursue claim. Contacted doctors for authorizations, adjustment write-ups, corrections to hospital system billing. Printed itemized statements in hospital system for company representatives.
July 3,2000 - Aug 11, 2000 SchoolBells-KipCraft Cleveland, Ohio Summer Work
Data Entry Clerk - Responsible for keying in school uniform orders which come from IN, IL, MI, and OH. Balance batches of orders, proof, match, and file orders when completed. Help out where needed in the folding department, store and accounting department.
Sept. 11, 1973– Mar. 2000 Sohio-BP Amoco Oil Company Cleveland, Ohio
Accounts Payable Administration Clerk
Responsible for all accounting functions within our National Credit Card Center. Coding, data entry of invoices, cutting of checks to outside venders or internally to employees, general ledger balancing, and running of reports for supervisors and managers within the Center..
Problem Solving- includes balancing of ledger reports, checking to see if invoices have been paid, computer problem solving on current payables system.
Experience in making corrections to General Ledgers, report balancing for weekly and monthly reporting.
Other skills and jobs I have had in the 40 years of work
Perfect attendance, willing to help others, Self -Motivated, excellent communication skills, Team Player, organized, reliable, positive attitude, no supervision needed, hard worker, career oriented, strong computer skills and pleasant personality, get along with everyone, can work in a fast paced environment, and can multi-task
Accounts Payable 19 years experience
Customer Service skills- Total of 47 years experience.
Mail Services-handling and mail distribution
Claims Representative/Workman’s Comp. -2 Years Experience.
Collections - 4 Years Experience.
Receptionist - 8 Years Experience
Experience in Office 2003 and 2007 Word, Excel, Teams, Internet, Skype, Hospital programs, Windows 7 and 10, DBU base programs, familiar with Oracle processing, McCormick/Dodge, CUBS, SMS, OnBase, HBO Star, Epic, Livevox, VMWare FileZilla
Data Entry and 10 Key Skills, Copy & Fax machines skills, Receptionist skills
On Facebook, Facebook Messanger, Instagram and Linkedin
Education
High School Diploma
John Marshall High School, Cleveland 1973.
REFERENCES UPON REQUEST
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