Alaina Smith

● Walnut Creek, CA ***** ● Phone: 925-***-**** ● E-Mail: adf4m9@r.postjobfree.com

Objective

Qualified professional seeking to contribute exceptional technical knowledge, positive energy, detail-oriented personality, and strong work ethic to help in deploying strong and long-term solutions.

Experience

Inova Health System - IT Project Coordinator / Project Manager February 2018 – Present

•Supported the deployment of the Windows 10 operating system to 24,000 end users within a clinical environment.

•Collaborated with internal and external stakeholders to gather project requirements.

•Responsible for managing ITSM processes, aligning with ServiceNow administrators and creating reports.

•Managed all project communications.

•Scheduled and organized all meetings/events and prepared agendas.

•Implemented many process improvements to streamline machine deployment lifecycle.

•Established new procedures, tracking and reporting tools, and communication templates.

•Created and managed overall project RAID log – Tracking risks, actions, issues, decisions, assumptions, dependencies, impact analysis, testing, and feedback consolidation.

•Led a weekly meeting with project team to set deliverable dates and discuss contingency plans for project related risks.

•Managed all Windows 10 Deployments for Inova executive staff, including hospital leadership. Created and implemented repeatable end to end processes and supporting workflows.

•Created Deployment schedules surrounding hardware assessments, machine imaging, deployment, and post deployment tasks.

•Worked with application packaging group, all IT support groups, network engineers, and vendors to support project completion.

•Created and managed project SharePoint site.

•Prepared executive level PowerPoints for project-kick off presentations for different hospital sites.

•Implemented and created Post-Deployment Support Plan.

SAP NS2 - Desktop Engineer / Jr. Sys Admin April 2017 – February 2018

•Maintained tracking of all team related projects. Documented and communicated status, issues, and risks in a timely manner to project team and senior management.

•Participated with planning of all IT operations.

•Provided primary technical support to SAP NS2 Executive staff.

•Created and maintained daily reports of customer satisfaction surveys. Provided feedback and coached team on customer experience satisfaction.

•Daily support to employment staff of 800+ employees, providing frontline phone and email support.

•Handled all RSA security accounts, and supported users who experienced downtime with RSA tokens or NS2 issued equipment.

•Maintained and handled all accounts on Active Directory and other internal systems.

•Utilized scripts in PowerShell to create new user accounts in Active Directory/Microsoft Exchange.

•Facilitated UAT and Smoke Testing for NS2’s newly established Citrix environment.

•Deployed multiple operating systems on new machines in SCCM.

T-Mobile – Mobile Expert March 2016-March 2017

•Managed inventory by continuously tracking logs and metrics of devices sold on a daily basis.

•Provided continuous assessments of key markets, territories, and potential clients.

•Led multiple store meetings and planned ways to enhance business focuses.

•Configured devices to suit customer’s needs during initial setup and provided tutorials to help customers adjust to new devices quickly.

•Displayed a high level of leadership skills and presence within all aspects of the business and other internal departments.

•Exceeding personal and business goals in accessories, thus resulting in achieving High Performer status for the year of 2016/2017.

AT&T – Sales Consultant April 2014- March 2016

•Worked with management to develop sales strategy based on customer feedback and company vision.

•Maintain customer interaction database.

•Handled inventory of cellular devices, accessories and miscellaneous products through AT&T’s internal software.

•Managed and maintained records and training material for team members.

•Responsible for general promotion and sales for products in the retail store.

•Maintained a high level of efficiency keeping me in the top performers for Gross Ad goals and increasing MRC goals.

Skills

-Thrive in fast-paced, dynamic environments and can track multiple complex projects simultaneously

-Possess a positive, energetic, and responsible personality

-Project Lifecycle Management

-Exceptional analytical, problem solving, and leadership skills

-Requirements Definition and Analysis

-Team Building & Leadership

-Project Scheduling

-IT Service Management

-Excellent written, verbal communication, and analytical skills

-Quality Assurance

-Excellent communications and organizational abilities

-Strong working knowledge of Microsoft Office 365, MS Excel and MS Word

Software/Hardware

JIRA, Tableau, SharePoint, Visio, Project, Word, Access, Excel, PowerPoint, Outlook, OneDrive, Salesforce, Adobe Suite, Active Directory, Bios, Enterprise Imaging, Remote Management, RSA SecurID, SCCM, Microsoft O365/ Microsoft Exchange, SAP GUI, VPN/DNS config, Citrix Servers, SQL, LDAP, SSO.

Education

-Bachelor’s of Computer Science at Diablo Valley College, Pleasant Hill, CA.

Certifications

IT Project Management – Global Knowledge (06/2019

Certified Scrum Master – Scrum Alliance (06/2020)

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