Social Media Customer Service and admin clerk

Odwa Mxumisa

**** *********** ******, ********* ****, Rustenburg 0309

*************@*****.***

Mobile: 079*******; 078*******

Personal Details

Identity Number : 930**********

Race : African

Nationality : South African

Gender : Female

Languages : IsiXhosa, Isizulu, Setswana. English

Health : Good

Education

Tertiary education

Institution : South West Gauteng College

Course : Marketing Management N6 (2014-2015)

Institution : Boston City College

Course : Computer Clerk (2011)

Secondary education

School : Progress Comprehensive High School

Highest grade passed : Grade 12

Year of Completion : 2010

Employment History

N&T Digital

Marketing And Social media Assistant

Feb 2017 – Dec 2018

Strong social Media presences for our clients through continuous updating the social pages and interacting with the followers of the page and also through promotions and competitions

Internal and External Communication to client-base and team

Assisting the creative team with designing content for social media and marketing campaigns

Identifying marketing strategies and stay abreast with the latest marketing trends

Drafting and implementing of sales plans for our clients

Interacting with customers and fans by participating in conversations, answering questions, offering solutions for our company social media accounts( Facebook, Twitter etc)

Using measuring tools to provide report on metrics, and continuously finding ways to improving.

Nqobile Trading

Administrator

March – Dec 2016

Compiling of Files

Schedule appointments for management

Attending meetings and taking minutes when the managers is not available

Drafting of documents and spread sheet

Responding to email, making sure the communication is valid between clients and the office

Ordering office supplies

Typing memos

Handling of petty cash

Operating standard office equipment e.g Fax, Photocopy Voluntary work

Organisation : Zebu Pre School

Position : Treasure

Duration : 1year

Skills

Customer service; face to face communication, telephone etiquette. Excellent in Microsoft office software. Ability to analyse social media statics, fast learner like to be more involved in new things that will be built my career in a positive. Can work in teamwork and individually. Self-motivated young lady that is driven to be successful and be great bring good change in the world and at the workplace.

References

Mr Joel Maloma : Manager

Company : N&T Digital

Contact No. : 076-***-****; ****@*********.**.**

Mrs Lindiwe Kgomo : Supervisor

Company : Nqobile Trading

Contact No. : 078-***-****

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