G. Griffin

adf4m3@r.postjobfree.com

708-***-****

Senior Business Analyst

CAREER EXPERIENCE

Experienced, highly seasoned, and reliable business analyst possessing many skills in Government, Commercial Card, and Treasury service products. Focus on strong communication, producing related initiatives, facilitation, project execution, building key internal relationships. Which allows me to implement programs and strategies. Very detailed orientated with exceptional time management and organizational skills. Over ten years of experience using AFS (Automated Financial System) for Commercial Loan onboarding, along with creating user stories/requirements for large scale projects. I have the ability and motivation to adapt and learn quickly. Managing multiple projects and meeting deadlines.

Vendor Relationship Risk Specialist: PNC Bank, Downers Grove, IL September 2019 –

•Supply chain and vendor relationship management

•Onboarding new suppliers, identifying and reducing risks in business continuity, fraud, reputation, cyber security and more

•Maintained internal websites and reporting process

•Developed and maintained department procedures and job aids

•Provided monthly reports to Management, Line of Business (LOB) and Sourcing partners

•Systems used Archer, Tableau, Ariba, and SharePoint

•Successfully Implemented – Data transfer project to New sourcing project management software (Ariba)

Communication Specialist, Fiserv Financial, Atlanta, GA August 2018 – July 2019

Biller Solutions Communications

•Supporting Biller Solutions project team with their internal and client communications relating to product rollouts, system enhancements, migrations, organizational announcements, and regulations.

•Led communication initiatives for large projects, working with team members to ensure the correct meeting participants were present, driving to decisions through effective meeting facilitation and executing decided deliverables in a fast-paced environment

•Experienced in the end-to-end project management from the change conception through the change execution and completion. Key project included data center server migration for production and disaster recovery, internal and external communications for over 7,000 associates and clients

•Managed communication deliverables (emails via IBM Watson, meetings, websites) for migration accomplishments, still to do and changes

•Continually focused on ensuring the content quality was appropriate for clients. Frequent collaboration with subject matter experts, marketing, legal, risk, and compliance to ensure bank policies were met

•Supported Priority 1 employee and or client communications as needed

Communications Project Manager, J.P. Morgan, Chicago, IL May 2016 – August 2018

Commercial Card Change Readiness

•Collaborate with project team leads to assess communication needs, define objectives, audiences, timing, and key messages to support strategy and drive the necessary behavior change to achieve results

•Accomplished in identifying project resource requirements, performing impact analysis, facilitating meetings, and executing defined deliverables within deadlines.

•Reliable creation of communication approach, work plans, and useful project status updates and communications.

•Expediently resolved or appropriately escalated project conflicts or issues with stakeholders.

•Masterfully delivered customized notifications to clients and or employees, based on specific changes; delivery method (letter, website, dash board) varied based on impact and sensitivity.

Business Analyst, (contracted) Integrity Staffing September 2014 – December 2015

Federal Commercial Card, Chase Bank, Chicago, IL

•Engaged in multiple projects analyzing various products for new enhancement and changes to the system (PaymentNet G).

•Writing business requirement, user Stories, updating existing help files, user guides and quick reference cards for external users

•Creating new procedures when needed based on documentation gaps

•Documenting business process flows, user scenario’s and unit acceptant testing via HP ALM

•Worked directly with developers to ensure the functional requirement is adhering to the business requirements

•Prioritizing enhancements and defects for future releases

Bank of America N.A., Dallas, TX (FTE) – (Contract – Apex Systems, Dallas, TX)

Lead Business Analyst – (FTE) Treasury Services February 2011 - May 2014

Technical Development Lead Commercial Loans / July 2009 – February 2011

Managed developers, ensuring certain requirements were implemented and translated in a timely, proficient working design. Research and monitor defects occurring from testing and production. Significant Field mapping for user interface. Insuring developers understand requirements as defined by guidelines set by business. Participated in design, development and implementation of large projects. Created change controls to implementing additional requirements after deployment of project release. Lead/drive requirement gatherings sessions.

HLMC – Home Loan Mortgage Corp. Homewood, IL September 2001 -July 2009

Operations Manager - Directed the daily activities of the mortgage operations department. Managed 20 loan officers, 3 processors, and all lending functions, which included sales, funding, and closings. Monitored the productivity and budgetary performance of the company. Did monthly review of loans in pipe-line activity. Addressed all state compliance issues. Obtained mortgage license in 2005.

Bank of America – AVP Senior Financial Analyst April 1993 – August 2001

Managed Automated Financial System (AFS) and servicing conversion of $7 Billion portfolio. Defined, inspected and implemented conversion approach, including quality assurance review measures. Conducted “Best Practices” review of existing process/services. Performed stop gap analysis and introduced resolutions as necessary. Provided post conversion support, and ongoing analysis forum for identification resolution.

SKILLS and KNOWLEDGE

•Proficient with Microsoft Office programs (Word, Excel, PowerPoint)

•In-depth knowledge of Software Development Life Cycle (SDLC) methodologies for Agile & Waterfall)

•Expertise in gathering, analyzing and documenting business requirements

•Developing business/functional requirement document specifications

•Expertise in reviewing, researching, testing (SIT, UAT)

•Experience with HP Application Lifecycle Management (ALM) systems

•Experience creating screen mock-ups

•Articulate, and persuasive communicator

•Detail-oriented, strong interpersonal and analytical skills

•Automated Financial System (AFS)

•eCRM – Salesforce

•IBM Watson system

•Targeted email system

•HP Application Lifecycle Management (ALM)

•Oracle systems

•Jira

•SharePoint

•Power BI

•HTML code

•Archer (Risk Management System)

•Ariba (Sourcing Projects)

•Tableau (accessing reports)

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