Customer Service Security Guard

PETER WANJIKU MWANIKI

+974******** ***********@*****.***

PROFESSIONAL SUMMARY

Multi-talented team leader consistently rewarded for success in planning and operational improvements.

Experience in policy development and staff management procedures positively impacting overall morale and productivity.

SKILLS

Effective team leader

Steam cleaning expertise

Team leadership skills

Ability to lead teams

Excellent customer service

WORK HISTORY

CLEANING TEAM LEADER, 12/2018 TO CURRENT

FACILITIES MANAGEMENT AND MAINTENANCE COMPANY, L.L.C (FMM) – DOHA, DOHA

HAMAND INTERNATIONAL AIRPORT

Negotiated agreements between employees to clarify misunderstood directions and resolve

Conflicts affecting performance.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record consistently arriving to work ready to start immediately.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Managed quality assurance program including on site evaluations, internal audits and customer surveys.

JANITOR, 11/2017 TO 12/2018

FACILITIES MANAGEMENT AND MAINTENANCE COMPANY, L.L.C (FMM) – DOHA, DOHA

HAMAND INTERNATIONAL AIRPORT

Mixed, used and properly stored hazardous chemical cleaners to minimize risk of injury or illness.

Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.

Mowed, trimmed and maintained exterior building spaces on regular schedule.

Prolonged life of carpet fibers and boosted colors with regular steam cleaning and shampooing.

Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.

Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.

Cleaning offices and common areas, emptied trash and restocked supplies in restrooms.

CLEANER, 06/2015 TO 10/2017

SAFEWAY CLEANERS COMPANY – NAIROBI, NAIROBI

Stripped and refinished hard surface floors to maintain quality condition and appearance.

Prolonged life of carpet fibers and boosted colors with regular steam cleaning and shampooing.

Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.

Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.

Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.

Mowed, trimmed and maintained exterior building spaces on regular schedule.

Dusted all furniture and fixtures thoroughly and carefully.

SECURITY GUARD, 01/2014 TO 12/2014

BRINKS HOME SECURITY KENYA – NAIROBI, NAIROBI

Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.

Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.

Inspected and adjusted security systems, equipment and machinery to gain better overall

Coverage of parking lots and interior and exterior of buildings.

Used initiative and independent judgment within established guidelines to respond appropriately to security situations.

Analyzed and produced course-of-action reports and escalated issues to management when necessary.

Triaged problems quickly, providing precise and clear information while working under minimum supervision.

EDUCATION

NEBOSH: SAFETY COURSE, CURRENT

Gravity Skills - Qatar, Doha

HOSPITALITY MANAGEMENT,2016

Institute of Commercial Management

COMPUGOAL COLLEGE, 2015

Certificate in Computer Applications

BCE: TRUCK AND BUS DRIVING, 2015

Seniors Driving School - Nairobi, Nairobi County

O LEVEL: KCSE, 2013

Mianzini Secondary School - Nakuru, Nakuru County

KCPE: O LEVEL, 2009

St. Brendan’s Primary School - Nakuru, Rift Valley

KEY COMPETENCIES

Communication skills

Teamwork

Attention to detail

Quality orientation and high work standards

Time management

Reliability

Dependability

Integrity

REFERENCE

Upon request

DECLARATION

I acknowledge that the details shared above are true to the best of my knowledge and belief and can be supported with documented proofs, if required.

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