Customer Service Architect

SATYANARAYAN TIRUPACHUR

**********@*****.*** 510-***-****

ENTERPRISE/APPLICATIONS/BUSINESS/SYSTEM/SOLUTION ARCHITECT

Over 18 years experience in architectural principles, business, process, system analysis and enterprise/solution architecture on several platforms. Managed user requirements, functional design, system architecture, setup, configuration, process analysis, user acceptance testing, release support and complete integration design and testing of various systems like Web Portals, MS BizTalk, SalesForce, NetSuite, and integrations with third party billing and fulfillment vendors.

•Mentored and collaborated with teams and business users for successful delivery of projects and programs

•Documented System Architecture and Design document, Functional Specifications, System Requirements Specifications – Review User Requirements and Specifications

•Designed interfaces, integrations, transformations from/to NetSuite applications and other systems (SalesForce/Partners) including security using OKTA, SSO and OAuth

•Highly experienced in NetSuite configurations and customizations and custom Applications

SOFTWARE/TECHNOLOGIES

•SOA, J2EE, JSP, JTA, JMS, JDBC, Spring, Hibernate, iBatis, SOAP, REST, JSON, Tomcat, JBoss, Apache, Oracle Application Server, Websphere Application Server (WAS), IBM WMB

•ERP/CRM Applications, NetSuite, SalesForce

•MS SQL Server, MySQL, DB2, Oracle 10g/11g, IBM WCM, Oracle Apex

•Eclipse, IntelliJ, Android Studio

•Microsoft Tools - Office, PowerPoint, Visio, MS Project

•Symantec O3, OAuth2.0, SAML, SSO, OWASP, BizTalk Server (Azure), Dell Bhoomi (API Management)

LANGUAGES

•SuiteScript 1.0, 2.0, Flutter, Kotlin, Android, Java, C++, C, C#, SQL, HTML, XHTML, DHTML, XML, XSL, JavaScript, React, Python, NodeJS

SYSTEMS

•Linux, Centos, Red Hat Linux, Windows Enterprise Server

EXPERIENCE

Source Select Jun 2020 - Till Date

Architect/Consultant

Re-design of order fulfillment system with supply chain and Logistics. The newly developed system will be redesigned modularly to cater to custom requirements like integrations with Shopify and deployed in AWS. Several customization are required to improve order management, role based access, reporting and overall navigation of the website. The application is developed using Java, NodeJS, MySQL, and JavaScript on Linux/Tomcat

Exact Sciences/ (Genomic Health Inc), Redwood City, CA Jan 2017 – Apr 2020

Enterprise/Solution Architect

Responsible for creating solution architecture and implement existing and new business process on NetSuite Cloud ERP. Led and managed IT development team and collaborated with various business users and stake holders to deliver customized solutions for all projects.

As part of EA tasks, I worked on application rationalization to consolidate applications across the company. Evaluated EA tools for strategic planning, repository and business modeling and modeled using iServer. I worked on several POC’s for data validations, ETL of pricing and billing criteria using python from SalesForce to NetSuite. Also did POC using MuleSoft for API integration from Quadax (third party billing vendor).

Successfully implemented procurement, supply chain, manufacturing, and custom workflows for purchase requisitions and purchase orders, with custom approval workflow, using employee hierarchy. Reviewed and updated SuiteScripts for custom approval process, revenue recognition and several forms

I worked as a solution architect for NetSuite and related integration projects – documented the business process and workflows, as well as configured (custom) and enabled features in NetSuite including user roles.

•Created and documented the architecture, system design with business process and workflows for revenue cycle management, procurement, supply chain and manufacturing in NetSuite. Setup custom roles for several business user groups including finance, A/P, A/R, GL, Buyer, Warehouse, Managers, Approvers etc.

•Designed and developed integration scripts for order fulfillment, sales orders, data extracts in Celigo for NetSuite and SalesForce

•Designed API integration from billing partner portal to SalesForce Order Management for patient insurance eligibility check through BizTalk gateway

•Resolved issues on Dell Boomi integration for FP&A data flow from NetSuite to Host Analytics (third party vendor)

•Designed and developed barcode printing on Zebra printers from NetSuite using FreeMarker (scripting) and Advanced PDF/HTML

•Created solution architecture to implement customized revenue recognition for ASC606 in NetSuite using fully customized SuiteScript to process claims/payments for accrual accounting.

•Created solution design for data integration of ASC606 project which spanned across all GHI systems like Apttus, SalesForce, Bulk data integration (BDI-SSIS), NetSuite, and billing partner.

•Prepared RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts

•I personally managed technical deliverables to meet the deadline for delivering ASC606 and achieved this with technical project coordination, code review, communication, risk assessment and collaborated with IT, Finance, and business stakeholders to ensure smooth delivery and successful rollout of the project.

Resonant Software Inc Mar 2016 –Dec 2017

Sr. Solution Architect

Responsible for client engagement, work with stakeholders, partners and vendors, evidence providers for customizing and implementing the underwriter life-insurance product.

•Designed and developed web service integrations (SOAP/REST) and implemented business functions on single page web application using custom JavaScript framework for life-insurance companies.

•Implemented business functions on single page using custom JavaScript framework for clients (life-insurance companies)

•Customized proprietary rule based JavaScript engine per underwriter’s requirements of life-insurance companies following the Acord standards.

Blue Shield of CA, San Francisco, CA Jan 2012 – Feb 2016

Enterprise/Solution Architect

Responsible for creating technology roadmaps, blueprints for portals, and solution architecture for various web and other projects. Created presentations for stakeholders, architecture review board, business and IT to get alignment. Partnered with business stakeholders, product management groups, IT, enterprise architecture groups (security, data, application and infrastructure) to gather requirements and develop strategy

•Created architecture and design for middleware services - consolidated over 200 services, set standards (REST/JSON) for all outbound services using Dell Bhoomi for API management.

•Created Data architecture for enterprise with book of records, which is accessible by services using metadata and using security layer with governance. Designed custom logging service for audit trail.

•Served as application/solution architect to resolve performance issues for web portal

•Created solution architecture for end-to-end portal solution and implementation of Health Care Reform (HCR) for Individual family plan prospects on-exchange (Covered California) and Off-exchange (Phoenix portal) to handle applications routed through Health Plan Services (HPS) – processing and payment vendor.

Delta Dental of CA Nov 2007 – Dec 2011

Application Architect

Gathered and reviewed requirements with business users and analysts, and collaborated with architects and developers to create prototypes and application architecture.

•Implemented invoice reconciliation project on J2EE platform, and also in other projects to meet deadlines.

•Created task breakdown lists for developers to deliver several application modules on time for Enterprise Business Desktop System.

•Mentored/Trained network and infrastructure team to install and support application servers and troubleshoot issue and met deadlines.

•Provided solution architecture for benefit package maintenance used by employer groups, customer service, and business.

•Created solution architecture and designed the application to divert certain documents which uses web UI (Struts) and a web services to provide data to other systems for re-routing the printed documents.

•Setup Linux environment using VMware to expedite development and worked with developers to deliver the project on time.

TPMG (KAISER PERMENANTE-CA), Oakland, CA Apr 2002 – Oct 2007

System Architect

Responsible for gathering requirements from business users and IT, design and develop systems. Resolve and improved business process, maintain information websites and built ad-hoc sites as required. Recommend solutions with various technologies for applications.

•Created solution architecture, designed and developed modular framework on Tridion content management system for workflow process, setup email notification and email campaign (prenatal newsletter). Developed alerts to track email failure and notify key personnel using C# and .Net technology.

•Setup in-house HP servers on rack with SAN and managed a team to install VMware ESX servers to create custom environments (Windows/Linux servers) instantly using templates

•Managed app servers installation and configuration of tomcat, web logic and setup DNS routing

•Created solution architecture and designed templates for developing website to choose personal provider.

•Developed SQL Server SSIS packages to extract data by applying business rules from legacy systems

•Designed and developed statistical reports on the web for enrollment, linkage activity, and outreach activity of agents and members.

•Designed and developed web application used by doctors to input data through forms for creation of their home pages which was published for members to view information on the website (using C++, JavaScript).

ADDITIONAL EXPERIENCE

Private Enterprise

Independent Architect/Developer

Designed and developed a custom ERP global order fulfillment system with warehouse inventory management for multiple warehouses. The system is used to manage procurement, order fulfillment, inventory, duty/taxes calculation, billing, order freight management and integration with eCommerce site like Shopify. Developed several reports like daily orders report, shipping summary, and parts summary downloadable by clients which provides a real-time status of inventory and tracking information. Developed custom role based access for users like super admins, customer service reps, and warehouse managers and users as well as clients with restricted access. Used complex SQL queries to calculate duty and taxes across continents and countries around the world for specific products shipped to specific countries

GAP INC., San Bruno, CA

Sr. Developer

Developed and made enhancement to Supply Chain System where the client was developed as Java applets serving intranet/internet through Netscape web server.

INOVANT (VISA INTERNATIONAL) (CA)

Solution Architect/Sr. Developer

Created solution architecture, designed and developed the application with team of 6 developers. This application makes reports available on the Web for all the registered Visa members. I developed complex business logic to derive the required data using SQL Stored Procedures and developed reports using actuate.

Designed and developed a daily download process scheduled to run on the SQL Server to get data from MVS to maintain subscriptions for members with reporting. Data is updated both on the SQL Server and MVS.

Designed and developed the BIN (Bank Identification Number) Licensing System, for Billing and Reporting of Visa members for their usage of services like issuing, acquiring and processing.

REUTERS, Long Island, NY

Title: Sr. Developer

Designed and developed Generic Database Loaders using Object Oriented Techniques with functionality to Read Data either from a file (binary format) or database and populate another database. The Reader Object puts the data stream on various queues are formed into syntactically correct SQL string by the SQL Generator Object, which in turn puts it on multiple queues for the DB-Loader Object to populate the database. A Verifier Object helps in tracking the I/O and maintains Statistics. It uses a simple hash table for the same. All the Objects are designed to be thread safe.

EDUCATION

MBA (Finance) – Golden Gate University, San Francisco

Bachelor of Science Degree in Mathematics & Computer Programming (Bombay University)

CERTIFICATIONS & TRAINING

Sun Certified Java Programmer (SCJP)

Certificate of Completion from CISCO for Network Fundamentals, Routing and Security.

Project Management Training (Berkeley Extn), ITIL, TOGAF trained

Self trained in Android, Kotlin and Flutter

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