Customer Service Sales
Resume:
Chaz Colbert
**********@*****.***
**** ******** *** **********, ** 15216
OBJECTIVE
To obtain a position within a formidable
company where opportunity for growth is
achievable & frequently rewarded.
SKILLS
Telecommunications
Customer Service
Door to Door Sales
Sales Force
Stock Analytics
Data Entry
Microsoft Office
REFERENCES
Raymond Edwards - I.A.T.S.E
489 Film Production Manager
Mel Brandt - Innisfree
M&A Manager 412-***-****
Shadaria Hardy - Ibex Global
AT&T Manager 412-***-****
EXPERIENCE
Innisfree M & A Inc. Pittsburgh, PA – Inbound Proxy Specialist
Phone: 412-232- 3521
January 2018 - PRESENT
Project based merger & acquisition consultant, outbound call placement and proxy solicitation. Informed shareholders of various SEC regulated companies on the matters of annual shareholder meetings, contested takeovers, and mergers between companies.
Inbound Consisted of explaining financial information on the individual stock analytics to unknowing shareholders as well as assisting brokers & financial advisors with information on the specifics of a Tender Offer, Spin Off, Merger, Contested Shareholder meeting, or Consent Revocation
Informing shareholders of the various outcomes and intentions of the Board of Directors’ proposals & goals to drive shareholder value, also explaining Reverse Stock Splits and authorized share increases for companies on the verge of being delisted from the NASDAQ or NYSE
Could conduct about 200-300 outbound calls on a busy day or about 60-80 inbound calls dependable on the amount of calls in a job file. For example, small shareholder pools such as mutual funds or holding companies, comparable to larger shareholder pools such as Pepsi, Tesla or HP Inc.
I.A.T.S.E 489 Local Film Production Pittsburgh, PA - Electric
Stage Rigging / Grip & Lighting
May 2015 - PRESENT
Initiated as an electric stage rigging position for television productions such as Banshee, Outsiders & One Dollar
Conducted set up with an aptitude of electric stage rigging equipment mainly at 31st Street Studios
Also, a positioned grip, generally worked with camera shot lighting, shading, reflection equipment mainly from First Light, Midwest Lighting etc. for feature length films in the Pittsburgh area such as Acrimony, Where'd You Go Bernadette & indie film Unsinkable.
Also worked as a grip on day to day commercial projects such as UPMC, FOX Sports & Allegheny Health Network
Gateway Health Plan Pittsburgh, PA - Member Service
Representative
July 2018 - October 2018
Inbound Representative for Medicaid, Medicare and Pharmacy related inquiries & assistance ranging from primary care physicians & specialist doctors for the states of PA, OH, KY & NC.
Consisted of learning a multitude of COBOL coded health application systems needed to direct members for any possible concerning health reasoning they call in for, which were predominantly unpredictable. Sometimes of which members would call during emergency situations with nowhere else to turn for guidance.
This position required a constant characteristic of patience, knowledge & urgency as many members would often have no idea how to go about assisting themselves or family members medically and representatives could often find themselves in vicarious distress based on the sheer importance of the occupation.
Lasership Pittsburgh, PA - Inbound Logistics Representative
September 2017 - November 2017
Regulated inbound and outbound calls to customers inquiries concerning eta's and cancellations about specific online orders from Amazon, Blue Apron and other various websites. Also consisted of keeping records of driver pickups and assorted documents of company data on shipments and daily logistics.
Level's Agency Pittsburgh, PA - Pre-Admission Outbound
Representative
January 2017 - July 2017
Outbound pre-admissions representative for North Central University. Dialing outbound calls to market & upsell potential schooling options for post-bachelor's & post-master's degree candidates
NRG Energy Crafton, PA - Door to Door Sales Consultant
March 2015 - May 2015
Sold electricity supplier plans to homeowners and tenants, revealing potential customers to savings and benefits convincingly at the doorstep
Garnered a myriad of communicational training opportunities, learning to rebuttal individuals and sway customers to buy products from expressing instant benefits and product knowledge
Propelled myself to set goals and over-achieve them, while having to maintaining a positive work ethic and resilience through constant rejection
L.E.I Home Enhancements Wexford, PA - Door to Door Sales
Consultant
January 2015 - March 2015
Sub-Contractor position selling state of the arch windows, doors, as well as exterior siding for homes between $100,000-$400,000
Commission based so self-motivation and persistent positivity was a must, also having to rebuttal and communicate efficiently with undoubtedly reluctant individuals
Enacting convincing first impressions and informative presentations door to door to potential clients looking to align a home renovating contract with the company
Ibex Global Coraopolis, PA - Customer Service Support
April 2013 - January 2015
Inbound calls for AT&T & Direct TV customer service, learning a plethora of data-based applications in the process
TV, wireless, and home phone & internet billing assistance while maintaining a weekly sales criterion
Handled calls on the outbound and inbound side of Santander Bank, contacting small businesses for potential sales and formation of new accounts and balance transfers
Received multiple bonuses by the month by meeting sales quota from selling credits cards, initiating balance transfers from rival banks, and activating debit cards inputting simple data entry
Dial America Green Tree, PA - Customer Service Agent
August 2011 - November 2011
Serviced and represented multiple companies such as Megabus, Follett Virtual Bookstores, and Horizon Blue Cross Blue Shield of New Jersey
Experienced both inbound and outbound calls while maintaining program knowledge and the rules and procedures of the individual company
Frequently informed customers of their current health care plans for Blue Cross Blue Shield of New Jersey, and the annual differences of Medicare, Medigap, Medicaid
Handled on average about 40-60 calls a day, while averaging one of the best weekly agent scores of my division
Typically presented with brash and abrasive customers at the same time always able to maintain a hospitable equanimity
EDUCATION
Shaler Area High School Glenshaw, PA — High School
Diploma
August 2009 - June 2011
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