Customer Service Data Entry

Location:

Posted:

September 15, 2020

Judy Kincaid

(216) 751- 0327 - Cell 216-***-****

***********@*****.*** OR *************@*****.***

OBJECTIVE: Seeking a position in Data Entry/Call Center

SKILLS

Customer Service

Microsoft Word, Excel, PowerPoint

Data Entry

Call Center

Administrative Support

Family and Community Outreach

Dependable, Organized, Flexible

Record-keeper

EXPERIENCE

Job Coach - Vocational Guidance Services/Temp Employment 2017 to 2017

Provided professional development and coaching to disabled students

Assisted students with developing strategic job plans

Assessed student's employment skills,

Showed consumers how to perform call center duties

Richmond City School - Planning Center Coordinator 2015 to 2017

Developed and coordinate an in school positive behavioral and interventions support services

Consulted with staff on specific behavioral needs regard behavioral management techniques

Complied with state and federal regulations relative to behavioral requirements

Cleveland School District - Planning Center Intervention Associate 2011 to 2015

Provided behavioral interventions support for students, teachers and families

Conducted small group setting to promote social and emotional responsible decision making

Used positive reinforcement methods to redirect negative behaviors and reward positive

academic achievements

Cleveland School District - Family Liaison 1997 to 2011

Maintained Family Liaison data reports to assure budgetary transparency

Facilitated monthly Parent Teacher Organization meetings

Served as the central point of contact for all Students and Family needing to gain access to the

resource room to obtain community, education and financial assistance

Use call center to connected parents with report of school information

EDUCATION

Jobs Opportunity Breakthrough Services (J.O.B.S) from Mt. Zion Congregation UCC 2017

Cuyahoga Community College, Certificate of Business

Erieview Catholic High School, Diploma