Customer Care Assistant
Resume:
C O NTAC T DETAILS
**********@*****.***
I 67 Nxawuni Street
Khayelitsha
7784
Cape Town,
Western Cape
NOMVUL A FUMBA
WORK EXPERINCE
EDUC ATION
National Certificate (N4-N6) in
Tourism (2003)
Headstart College (2002)
National Certificate N4 Marketing
Management
Maitland High School
Matric (2001)
A CHIEVEMEN T S
Protea Hotels Reservations Training
(2009)
Juiced Program (Protea Hotels Motivational
Program) 2009
Leadership Development
Programme Module 1 Certificate (2011)
Implementing Guest Service Standard
ds Certificate (2011)
Managing Poor Performance and
Incapacity Certificate (2012)
Galileo First Class & Online
Computer Based Training
Programs Certificate (2004)
Within Africa Fares & Ticketing
Certificate (2004)
The Liz McGrath Collection
Duration:23 April 2019 to 31 July 2020
Position Held: Reservationist
Reason: Retrenched
Duties and Responsibilities:
» Handling F I T bookings, Online bookings
» Dealing with Agents and Direct guests on daily basis.
» Checking arrivals and daily banking.
» Handling emails - Web Enquiries, Reservation requests, Amendments/Requests and Cancellations.
» Doing Pick-up reports daily
» S ending closed outs twice a day
Property Rating: 5 star
Number of Rooms: 78 rooms
Singita Management Company
Position Held: Reservations & Marketing Assistant
Duration: 15 March 2013 to 18 Dec 2014
Reason: Position was redundant on 18 Dec 2014
Duties and Responsibilities:
» Managing all aspects of the reserv ations for trade/media visits/ barter agreements ( including additional services).
» Creating a detailed back ground memo on the individuals travelling and communicating this to the lodge, by liaising with the relevant
Sales/PR /Stratco team member.
» Capturing all details of agent and media visits on the Educational visits spreadsheet.
» Blocking inventory for staff business travel e.g. for Style & Décor team, Sales & Marketing team members, consulting trainers,
assessors etc.
» Blocking inventory for staff bed nights once approved by HR & Lodge Management.
» Assistance to the Chief Marketing Officer to fulfill certain administrative functions.
» General team work.
*Reference available at request
FUMBA
AA
Singita Management Company
Position Held: Reservations Administrative Assistant Duration: 18 Dec 2014 to 31 March 2019
Duties and Responsibilities:
» Managing all JHB, Durban and Singita head office staff bookings.
» Fed Air flight requests.
» Creating guest profiles.
» Ad-hoc transfers and Charter flights.
» Availability reports.
» Wetu itineraries.
» Managing Out of Order requests.
» Office supplies.
» General team work.
Position Held: Reserv ations Consultant;
Duration: Temporary (June 2017 –31 March 2019)
Duties and Responsibilities:
» Managing F I T reservations and converting them to confirmed bookings timeously. Collection of payments.
» Communicating with internal customers effectively ( lodge & colleagues), by recording all relevant guest information prior to the guests arrival at the lodge.
» Taking agent calls for availability, answering any queries the y might ha v e, in or der for them to be able to make informed decisions as to which Lodge/s are most suitable for them.
» Managing Micato Travel and Leisure Programmed bookings.
» Assisting colleagues where possible.
15 On Orange Hotel
Duration: 01 September 2009 to 04 March 2010
Position Held: Receptionist
Duties and Responsibilities:
» Supervise Reception Team and taking steps to rectify inaccuracies.
» Ensuring all reception and guests’ documentation are properly filed.
» Constant checking the operations of switchboard.
» Be aware and promote knowledge of any activities.
» Receive and processing reserv ations.
» The checking in of all guests.
» Preparing accounts and dealing with departures.
» Communicating information to the relevant departments.
» Duty Manager occasionally.
Property Rating: 5 star
Number of Rooms: 129 rooms
Promoted as Head Receptionist from 04 March 2010 and Promoted as Assistant Front Office Manager from 28 February 2011 - 04 March 2013.
FUMBA
AA
The Ba y Hotel
Duration: 01 April 2008 to 27 August 2009
Position Held: Reserv ationist
Duties and Responsibilities:
» Booking accommodation, car rentals, restaurants and tours.
» Confirming the arrivals and daily banking.
» Doing availability Emails, Web Enquiries, Reserv ations requests, Amendments/Requests and Cancellations.
» Preparing guest information and booking external services. Property Rating: 5 star
Number of Rooms: 78 rooms
Vineyard Hotel & Spa, Claremont
Duration: 01 March 2006 to 21 March 2008
Position Held: Receptionist
Duties and Responsibilities:
» Checking Management Accounts and ensuring all dockets are present for month end reconciliation.
» Foreign Exchange.
» Checking in and checking out of all guests and groups.
» Follow up on payments and vouchers from the agents.
» Handling of Switchboard.
» Making Reserv ations such as accommodation, tours and restaurants. Property Rating: 5 star
Number of Rooms: 207 rooms
*Reference available at request
**********@*****.***
I 67 Nxawuni Street
Khayelitsha
7784
Cape Town,
Western Cape
NOMVUL A FUMBA
To whom it may concern.
Herewith, please accept my application for the position advertised. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate y our consideration for this job opening. My skills are an ideal match for this position and I believe I have the necessary y skills set to be able to successfully perform this role.
My Skills and Experience:
• Third party bookings i. e booking Federal Air flights and road transfers.
• Customer driven
• Extensive experience in Springer Miller, Eres, Wetu, Aeros and Opera system.
• Product knowledge of the lodges and the logistics involved in creating a memorable guest experience
• At t ention to detail
• Excellent written and verbal communication skills
• MS Office, MS Excel, Springer Miller system
• Team player
• Hotel & lodge experience
• Cross selling, quick learner, can work comfortably under pressure and self- educating on the product and on taking time to update myself on latest blog posts.
• Revenue reports
• Responding to O TA requests
With the hotel experience, lodge and reservations experience I have thus far it has made a gr eat impact in my work experience; dealing with agents and direct guests on daily basis on emails and t elephonically. I can confidently say I am the right candidate for this r ole. I appreciate you taking the time to r e view my credentials and experience. I look forward to the opportunity of an interview so we can discuss the way forward. Sincerely,
Nomvula Fumba
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