Project manager/Scrum master

Bindu Maddela

Program Manager/Project Manager/Scrum Master

Email : **********.**@*****.*** Phone: 518-***-****

PROFESSIONAL SUMMARY

Result-oriented Project Manager/Program Manager with 17 years of multi-disciplined IT expertise in developing and delivering IT Solutions. Extensive experience in Systems Analysis, Program Management, Portfolio Management, Project Management, Business Process Improvement and Software Development. Managed multiple projects for various industry verticals adhering to project management methodologies from statement of work (SOW) to the benefits realization of the projects.

Worked on Healthcare, 401K, COBRA, Finance, Insurance Claim Management, projects with emphasis on Project Management, Business/Systems Analysis, Change management, Project Coordination and Quality Analysis.

Over 11 years of experience in US Healthcare Revenue Cycle Management and 6 years in Health and Welfare Benefits Implementation & Administration for clients with approximately of 2000+ benefit eligible employees.

Certified project management professional (PMP). Experienced in all phases of project management of IT and BPO including planning, project cost analysis, proposal development, procurement management, contract administration, project close out, profit and loss responsibility, and account management. Administered, processed, maintained company benefit programs including health & welfare plans, short and long-term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence. Strong understanding of project methodology (Waterfall, Agile) and knowledge of PMBOK Framework.

Experienced with all phases of Software Development Life Cycle (SDLC). Hands on experience implementing, complete Software Development Life Cycle methodologies such as Waterfall, RUP, Agile (Scrum).

Adept knowledge and hands-on experience Performing Business Process Analysis, Business Process Re-Engineering - In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.

Experience in customer/client interaction at various levels to get a better understanding of client’s business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system’s functional and technical requirements.

Performed business process analysis of current business processes and provided recommendation for improvements.

Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures

Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution. Good Experience with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.

Proficient in developing artefacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Product backlog, Sprint backlog, Traceability Matrices.

Skilled in performing requirement gathering sessions, feasibility studies, Gap Analysis, SWOT Analysis, Impact Analysis, ROI analysis and organizing the software requirements in a structured way.

Experience with processes of strategic planning and management, customer training and education, process improvement, change & scope management, conflict resolution, resource planning and utilization. Administered, processed, maintained company benefit programs including health & welfare plans, short and long-term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence.

Organize Release Review Meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g., checklists, release calendar), monitoring and reporting the release quality

Defining the project scope from the LOI, MSA and Complexity calculator tools. Administered COBRA: including initial mailings, tracking of current participant's eligibility and payments. Working knowledge of employment laws including (FLSA, ADA/ADAA, Erisa, Userra, COBRA, HIPAA, FDA, GHS, SOX EEO/AAP, FMLA, OFCCP). Directed conversion of electronic vendor interfaces to EDI formats that were HIPAA compliant

Development of an enterprise Business Process Model that aligns with the organization's business capabilities and business services, to support organizational strategy development, process improvement identification, and project portfolio development

Define project scope, goals and deliverables that support business goals in collaboration with project stakeholders. Client presentation includes the following: Project Kickoff, summarizing goals, note taking, ability to influence the conversation and outcome, and presented best practices. Demonstrated success in concurrent and matrix project management.

Documented the implementation project plan to compliment the Statement of Work provided. Continually looked at ways to improve the Implementation Methodology to enhance customer experience. Polished verbal and written communication skills.

EDUCATIONAL QUALIFICATION

Master of Business Administration, Hyderabad, India (Major – HR, Minor – Finance)

Bachelor of Commerce, Hyderabad, India

TECHNICAL SKILLS

Project Management Skills and competencies

Leadership, Team management, Negotiation, Scheduling, Cost control, Risk Management, Contract management, Critical thinking, Communication, Project recovery, Coaching, Task Management, Quality Management, Meetings, Business case writing, RFP and RFI, Budget management, Conflict resolution, Creating and delivering presentations like Kick-off Meetings, Time management, Relationship management

Project Management Tools

SVN, Microsoft Project 98, Microsoft Office Suite, SABasecamp, JIRA, Gantt charts, Siebel CRM, Lighthouse, SpringLoops, CreativePro, JumpChart, Bamboo Invoice, ActiveCollab, PeopleSoft, MS Visio 5.0, Onenote.

Project Management Deliverables

Project charter, Organizational charts, Project Scope, SOW, Project Plan, Business Requirements Document, RTM, Scope baseline, Schedule Management Plan, Resource Breakdown structure document, Quality Metrics, Quality Control, Change Requests, Issue Log, Risk Management Plan,

Techniques

Facilitation techniques, PDM - Precedence Diagramming method, Three-point estimate, Bottom-up estimate, Modeling techniques, Cost aggregation, Reserve analysis, Benchmarking, statistical sampling, Cause & Effect diagram, Flow charts, Checksheets, Pareto diagrams, Histograms, Control charts, Scatter diagrams, SIPOC Model, SWOT Analysis, WBS, GAP Analysis, Delphi Technique.

Regulatory standards

HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA, FDA, SOX, 21 CFR Part 11

Methodology

Agile, Waterfall, RUP, Six sigma, Lean, Scrum, Lean, XP, Kanban, and other Agile development techniques

Content Management Tools

MS Sharepoint, Confluence

Analytical Tools

Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit

Risk Management Tools

FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce

Requirement Management

HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), IBM Rational DOORS and Jama.

Document creation/Management

MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point

Content Management

MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS)

Database Management

Oracle, SQL, MySQL, MS – Access

Business Modeling

MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise

Business Intelligence

Business Objects, Crystal Reports, Tableau

Defect Tracking

HP Quality Center/ALM, Rally, JIRA

Scrum process and Ceremonies

Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming

CERTIFICATIONS

Project Management Professional – license-2781411 (Valid till July 2023)

Prince2 Foundation Certificate in Project Management – License number-590****-******** (Valid till June 2022)

Prince2 Practitioner Certificate in Project Management – License number-590****-******** (Valid till May 2022)

Certified Agile Scrum Master – License number - 5909693

ISTQB Certified

Microsoft Certified Solutions Associate – SQL Server 2012/2014

Microsoft Certified Professional

Certified in Business Communications from BrainBench

Six-Sigma Green belt certified

Certified 7 Habits of Highly Effective People

PROFESSIONAL EXPERIENCE

Client: Wells Fargo, Charlotte, NC

Project: Investment Portfolio Apr 2019 – Till Date

Role: Agile Project Manager

Description: The Wells Fargo Investment Portfolio comprises public investments for Credit Investment Portfolio (CIP) and Macro Investment Portfolio (MIP). Currently handling a program called IP Advanced data and Analytics Data governance and handling 4 scrum projects.

Responsibilities:

Handling a program “IP Advanced Data Analytics (ADA) Data governance”

Entire program was leveraged and working in small Agile Pods based on the Epics/backlog creating a relevant ecosystem leading to maximum innovation and faster delivery times.

As a Pod lead, I am responsible for prioritizing the work with the business management team, clarifying the requirements and replenishing the queue for upcoming sprints periodically.

Database Design, Development, Implementation and Support using various Database technologies (SQL Server 2008/2012, 2016 T - SQL, Azure Big Data) in both OLTP, OLAP and data warehousing environments in one of my projects called Trade Repository.

Also, playing the role of a Scrum Master on the 4 other work streams.

As a scrum master, I guide teams to culture of focus, improving the organization of their work through story time meetings, Sprint planning meetings and sprint retrospectives throughout a project life cycle.

Identified dependencies between Agile teams and help communicate and resolve dependencies between different teams.

Participating in Scrum of scrums forums within the Agile release train to communicate agile team progress, dependencies and Impediments if any.

Tracking Agile Metrics like Sprint burndown, Release burndown, Velocity reports from JIRA tool.

As a JIRA admin, I used to track the backlog, create/close version fix, create multiple scrum projects under one jira project, generate agile metrics reports.

Trained/coached the Product Owners, project team and business on how to use agile/scrum best practices and values to ensure organization and client satisfaction.

Successfully completed two projects “ADA Pilot and PreCDR remediation”

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: Sprint Planning sheet with the project teams capacity for the sprint, Agile metrics, dashboards for leadership,

Client: BASF, Durham, NC

Project: NA Service Line Jan 2018 – Mar 2019

Role: IT Program Manager & Agile Project Manager

Description: BASF is a German chemical company and the largest chemical producer in the world. I am wearing multiple hats here as IT Program Manager taking care of the budgets and EBITDA of the NA account and also as Service Owner taking care of 8 different service lines of North America.

Responsibilities:

Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the BASF support in the North America region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management of vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance.

Partnered with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into production environment.

Collaborate with Business, internal Partners, and BASF leadership to shape vendor selection and management strategies for both technology and professional services.

Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC/Scrum/Dev ops/ Kanban.

Establish long term thinking on your team by promoting continuous improvement, design patterns, automation and other best practices

Accountable for Service Delivery, Service Level Agreements which includes consulting, Incident Management, Change orders and managing the entire application.

Collaborate with SLR (Service line Representative), Service Architects, Application Owners.

Participated in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service

Served as the point of escalation (notification) for any major incidents

Coordinate communication among support staff and systems staff. Provided input in service attributes such as performance, availability, security)

Played a very critical role in preparing the Disaster Recovery Plan for one the critical application and coordinated a small measure for the DR Test (Citrix, DBA, SAP components)

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Techniques: Followed Agile principles for the Scrum projects, Kanban

Deliverables: SLA, SOW, OLA, Disaster Recovery Plan, Business Continuity Plan, Technical Architectural documents, SDD.

Client: Becton Dickinson, Franklin Lakes, NJ

Project: Lotus Notes to SharePoint (LNSP) and Approved Supplier List (ASL) Feb 2017 – Jan 2018

Role: IT Program Manager

Description: Becton Dickinson leads in patient and healthcare worker safety and technologies that enable medical research and clinical laboratories. I was handling multiple projects (LNSP and ASL) and was responsible for managing the execution of programs and/or projects consisting of single, multiple or system-level projects. Worked within the constraints of budget, schedule and scope while managing and communicating risk and ensuring adherence to established processes and methodologies.

Responsibilities:

Worked on High Level Cost/Benefit Analysis which lists all project expenses and tangible benefits which then calculates the return on investment (ROI), Internal rate of return (IRR), Net present value (NPV), and payback period.

Facilitated identification of project or program risks/issues, developed and assigned responsibility for mitigation/resolution actions; managed mitigation plan.

Performed VOC and CTQ Analysis for LNSP project.

Experience in developing a Master Validation Plan, validation scripts, validation reports, all documentation required during the Computer System Validation (CSV) implementation process.

Performing Validation by following traditional testing models such as the V-Model for Regulatory Application Development, to validate healthcare applications tends to take longer time to execute multiple cycles of IQ, OQ, and PQ and comply with regulatory requirements.

Written IV and V (Independent Verification and Validation) reports for identifying the high-risk areas early in the project to mitigate risks and prepare contingencies plans accordingly.

I have paid careful attention to IV and V to the perception and dynamics of the Internal project and IV &V as these two projects are Regulatory projects.

Worked on Business Process Modeling like developing use cases, activity diagrams, Functional requirements, executing, and maintaining test plans, specifications and test cases in Quality Center and Remedy.

Managing the delivery of all CSV documentation including SOP’s, Risk Assessments, Validation Plans, User Requirements Specifications (URS), System Requirement Specifications (SRS), IQ/OQ/PQ protocols, Design Summary Review (DSR), Qualification Test Protocols, Test Scripts, and Validation Reports.

Responsible for the creation of the project work breakdown structures, integrated business plans and product requirements. Lead the cross functional development of the product architecture for each functional area, synthesized functional plans and identified critical interdependencies to drive successful execution of the projects.

Strong understanding of Computer System Validation - 21 CFR part 11, Annex 11 and validated document management repositories.

Synthesized critical information and communicated business implications to stakeholders.

Experience in highly government-regulated, healthcare/medical device environment.

Create and monitor Data Management related metrics to be applicable at PU level regarding data management and data integrity.

Developed and provided process improvement recommendations based on customer and delivery team interactions to help mature and align Release Management services

Thorough knowledge of GxP regulations and Good Automated Manufacturing Practices (GAMP) principles.

Performed validation on 21 CFR Part 11, 210, 211 and related regulatory guidance.

Managed the full development lifecycle, change management, and troubleshooting of the entire suite of regulated systems for Amicus departments that interact with the GxP regulated environment.

Performed FDA and SOX assessments along with Security and Privacy assessments with the Business Owners and Business Users of the LNSP project.

Tools: Microsoft Project Professional, IBM Lotus Notes, HP QC, SharePoint

Techniques: Design review meetings, Followed Six Sigma DMAIC methodology, Traditional V-Model.

Deliverables: User Requirement Specifications (URS), System Requirement Specifications (SRS), Design Summary Review (DSR) Project Financials, Kick-off presentation, Project charter, Project Plan, Toll gate presentations, Production Cut-over Plan, IQ/OQ/PQ test protocols, Production Support Training, End-User Training, Financial/Contractual closure, Regulatory and IAD Compliance Plan.

Client: Barclaycard, Wilmington, DE

Project: Dispute Workflow Redesign Apr 2016 – Jan 2017

Role: IT Project Manager

Description: Barclaycard is an international payments services provider for consumer, business and corporate customers including credit cards, payment acceptance and consumer lending. Project was to coordinate implementation/migration of technology initiatives for Barclaycard claims & dispute legacy system to Agent facing application.

Responsibilities:

Ascertain Business Requirements and system limitations provide solutions to high impact incidents, coordinate with internal teams and third parties, and follow organizational processes and procedures to perform Incident Management activities.

Successfully organized the Kick-off presentations with all the Key milestones.

Created the IT Project Charter at the project level; SOW/POC to identify the goal and high level work required for the project.

Worked as an Agile coach to teach agile/scrum methodology to the entire team of 15 people for end to end solution - writing epic stories, story planning to creating stories, backlog planning, sprint planning, project tracking, creating burn down chat and status reporting.

Worked on Delivery plan, kick off deck, project budgeting & financial, status update, reporting, project tracking, risk &issue analysis and mitigation plan.

Proactively manage changes in Project scope, identify potential risks, and Contingency plans and Gap Analysis.

Developed and followed Agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

Determined the team capacity (velocity) from historical data. Created Work Breakdown structure (user stories) and corresponding activities (tasks).

Focus on continues improvement and add efficiency and effectiveness in project processes.

Resolution/escalation of inadequate or ill-defined user stories – ensuring Product Owner accountability

Supported the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance

Developed, implemented Agile best practice standards (iterative and incremental deployment) (T-shirt budget to large budget) including the use of boards and tools and collaborates with executive leadership team on portfolio governance for Scrum, Kanban. transformation from traditional waterfall delivery methods to more agile/iterative delivery methods. Manage MVP (Minimum Viable Product) development.

Implemented Services, Infrastructure, Software version migration and Change Management.

Performed Business Strategic Analysis and provided business improvement recommendations to C-executives.

Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

Product owner for delivery of the Collaborative LifeCycle Management solution within IBM's Software Group

Led the delivery of the CLM suite of products including Rational Team Concert, Rational Quality Manager & Rational

Doors

Concentrated on 5 areas of IV & V team during the implementation were Correctness, Completeness, Consistency, Compatible and Traceability.

Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.

Created and Implemented processes throughout the Company and Project Management Office (PMO)

Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes.

Tools: Microsoft Project Professional, Rally, JIRA, Appium, Maven, JAVA, Selenium

Techniques: Modelling sessions, Hydrid Agile, Just-in-time planning

Deliverables: Project Financials, Kick-off presentation, BRD, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Product Backlog, Product Roadmap, Release plan, Sprint Backlog, Burndown chart.

Client: JP Morgan Chase, NYC, NY

Project: Regulatory Consent Order Apr 2015 – Mar 2016

Role: Project Manager/Senior Business Analyst

Description: JPMorgan Chase & Co. is a leading global financial services firm and one of the largest banking institutions in the United States with operations worldwide. JPMorgan and firms purchased, Bear Stearns and Washington Mutual, sold risky mortgage securities during the housing bubble while misrepresenting their quality. These securities later failed in huge numbers, playing a key role in the 2008 crisis. JPMC project involved an AS-IS study of their home loan mortgage software systems in order for us to identify the validation checks for the entire loan processing system.

Responsibilities:

Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).

Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.

Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.

Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.

Prepared Requirement Traceability Matrix in order to map the requirements effectively with the factors.

Also implemented Change Management techniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.

Developed mapping of various physical to business layer objects within.

Created reporting wireframes and layouts after talking with Business users.

Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow

Handling the deployment of tasks & defining best practices for project support and documentation. Helping customers in deciding road map as per the business processes and align with business objectives. Conduct audits to ensure compliance with plan provisions and statutory and federal regulations.

Identified testing scenarios and defined test cases for detailed functional testing.

Wrote SQL scripts for generating reports.

Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes.

Built Use cases from the requirements gathered to create use case diagrams and Use case documents.

Actively participated in actionable Analytics a SAAS platform that has helped several customers including in cloud, engineering, product and analytics areas

IV & V was typically brought in for testing efforts.

Managed large-scale content development for the entire portfolio of Rational Collaborative Lifecycle Management (RCLM) applications in the ALM Jazz segment (over time), and acted as the overall User Technologies lead for CLM

Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement.

This engagement involves a major agile transformation including forming product based teams, implementing process changes, product roadmaps, training teams assessing team practices and supporting new engineering practices.

Training new agile teams in Lean Concepts, Agile Values and Principles, Scrum Practices and Large Scale Scrum (LeSS) Practices & Experiments.

Tools: Microsoft Project Professional, MS Office Suite, Java, J2EE, Oracle, UML, MS Visio, JIRA, Agile/Scrum, STAR Schema, Balsamiq, Enterprise Architect, IBM RCLM, Share Point.

Techniques: Modelling sessions

Deliverables: BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Client: Capital One, Brandford, CT

Project: Application Functionality Sep 2013 – Mar 2015

Role: Project Manager/Senior Business Analyst

Description: The application is front-end application, which is used by Account Executives (AE) to process an application for the customer, Underwriter (Senior and Junior) to take decision on the application depending on the customer’s input data. Account executives to close the loan to turn down the application depending on underwriter’s decision. The policy and compliance standards should be met using different engines.

Responsibilities:

Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications

Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity and budget burn rate.

Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support.

Work closely with core departments to ensure accuracy, service delivery and effortless process flow.

Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.

Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.

Wrote User Stories based on the requirements gathered from all the stake holders.

Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.

Coordinated with systems partners to finalize designs and formalize requirements Utilized Story. Sizing and Planning Poker techniques as needed based on the length of the backlog and priorities.

Operated in 3 week sprints with flexibility on length based on immediate functionality concerns.

Ensured application availability and data integrity through preventative maintenance and upgrades.

Organized and lead the Internal and Client weekly status calls with all the project stakeholders.

Tracked the efforts of each team member in SVN throughout the implementation.

IV & V was brought it typically for the Functional tests, Integration tests, UAT tests, Operational and Certification test.

Actively participated in weekly PM Sync up meetings and Steering Committee Meetings.

Tools: Microsoft Project, HP Quality Center, MS Excel, MySQL

Techniques: Followed ADP AIM document, Modelling sessions, HP Quality Center, MS Excel, MySQL.

Deliverables: Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.

Client: Global Brands Group, New York, NY

Project: Employee Benefits Administration Sep 2010 – Aug 2013

Role: Implementation Project Manager / Program Manager

Description: This Employee Benefits Administration project includes medical, prescription, dental, vision, life insurance, AD&D, STD, LTD 403(b), flexible spending accounts in scope. As Implementation Project Manager, my responsibility is to take care of the end-to-end implementation of Benefits. This was an in-house Employee Benefits Administration.

Responsibilities:

Liaison between associates and insurance plan for resolution of issues.

Open Enrollment Education,

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