Quality Safety
Resume:
Muhammad Asif Siddiqui
Mobile number: +971-**-*******
Email Address: ****.***********@*****.***
Linkedin: https://www.linkedin.com/in/asif-siddiqui-a9503734/
PERSONAL SUMMARY
Having over 20 years of management systems experience with a strong focus on Quality, Health & Safety, Environment (QHSE), IATA Safety Audit for Ground Operations (ISAGO) and Business excellence. Successfully led several organizations for ISO 9001, ISO 14001 and OHSAS 18001 certifications in UAE, Philippines, Qatar and Pakistan. These include enterprises from business sectors like Aviation, Navigation and Transport, Construction, Dairy, Food, Textile, Garments and many more.
As ISAGO auditor conducted audit/gap analysis of dnata UAE Airport Operations and dnata joint ventures in Pakistan and Iraq. Also conducted Internal QHSE audits across all departments of dnata UAE Airport Operations.
As senior assessor/team leader, conducting assessments for DQA, SKEA, ShjSeeen and MRM Award.
Areas of expertise: KPI/Objectives setting, Process Mapping, Management System Applications (ISO 9001/ISO 14001/OHSAS 18001/ISO 45001), System Procedures/ SOP/WI development, First and Second party Audits, ISAGO Audits, Business Excellence Awards (DQA/SKEA/ShjSeen/MRM) Assessments, Mystery Shopping, Quality Training programs from TNA to Training Evaluations, Quality Improvement Projects, Application of Quality Tools, Customer/Employees Satisfaction Surveys, Environmental Aspects/Impact analysis, Occupational Hazards and Risk Assessments.
WORK EXPERIENCE
Quality Assurance Controller Sep 2002 – Aug 2020
dnata UAE Airport Operations - Emirates Group. Dubai, UAE
Internal/Suppliers Audits
Plan and conduct Internal Quality, Environment and Health & Safety audits across all departments of dnata UAE Airport Operations focusing Ramp, Baggage, Customer, Services, GSE maintenance, Customer Relations, Cargo and others.
This includes:
Preparation of annual audit plan. Considering compliance with QHSE and ISAGO requirements.
Development of checklists based on department SOPs, WI, System Policies/Procedures etc.
Execution of audit and identification of nonconformities (gaps in policies and procedures implementation).
Escalation of nonconformities and providing feedback to the senior management team on actions taken.
Facilitation of auditee in preparing/implementing action plan to address nonconformities.
Carrying out analysis of audit findings. Follow-up and timely closure of Corrective Actions on nonconformance.
Preparation of Audit report and sharing with stakeholders.
Liaison with external audit teams from airlines and certification bodies. Follow up and close out of nonconformances.
Plan and organize Suppliers audits to verify compliance level against SLA signed with service providers.
Quality, Environment, Health & Safety Management System
Worked closely with dnata UAE Management Representative for the effective implementation of ISO 9001 Quality Management System, ISO 14001 Environment Management System, OHSAS 18001 Occupational Health & Safety Management System and ISAGO requirements. This includes but not limited to:
Performance analysis (Customer Complaints, KPIs, On Time Performance, Results of Internal Audits).
Development of Ground Handling Procedures, Work Instructions in line with QHSE and ISAGO requirements covering all departments across dUAO including Ramp, Baggage, Customer, Services, GSE maintenance, Customer Relations, Cargo and others.
Preparation of complete management system documentation in collaboration with senior management team. This includes Audit Procedure Manual, Management Review Procedure, Document and Record Control Procedure and many more system procedures.
Analysis of Environmental Aspects and Impacts. Development of mitigation plan.
Identification of Occupational Hazard, Risk Assessment and Determination of Control measures.
Facilitation of line department in identification and mitigation of business/operational risks.
Led dnata, UAE for ISO 14001 Environment Management System and OHSAS 18001 Occupational Health & Safety Management System.
Facilitation of dnata Joint Ventures (outstation)
Management System development at dnata Joint Ventures – Gerry’s dnata, Pakistan and dnata Inc., Philippines.
As IATA Safety Audit for Ground Operations (ISAGO) auditor conducted audit/gap analysis of dnata joint ventures in Pakistan (Karachi, Lahore and Islamabad) and Iraq (Erbil).
Trainings conducted at dnata
As dnata qualified trainer trained hundreds of staff at various levels of dnata UAE Airport Operations, Gerry’s dnata, Pakistan and dnata Inc., Philippines.
Topics covered:
Internal Quality Auditing.
Internal Environmental Auditing.
Internal Health & Safety Auditing.
Quality Action Team.
Business Excellence Models.
Quality Tools.
This includes Training Need Analysis, Design and Development of training course and material, Training Delivery as per schedule, Training Feedback analysis and subsequent improvements.
Quality Action (Improvement) Team
Led various Quality Action Team projects focusing on cost/manhours savings, process and efficiency improvement. Utilize various tools and techniques like root cause analysis, problem solving tools, statistical techniques etc.
Customer and Employee Satisfaction Survey
Plan and execute Customer (airline) and Employee Satisfaction Surveys. Led the team in:
Designing of questionnaire.
Survey Planning and Execution.
Preparation of Action Plan on survey findings.
Follow-up and close out.
Dubai Quality Appreciation Program
Led dnata Airport Operations and dnata Agencies (sister concern) in winning Dubai Quality Appreciation Program (DQAP), based on Business Excellence framework of EFQM. Key responsibilities were:
Writing Submission Document covering entire organization’s line functions, IT, HR, CRM, Commercial and Business Development.
Carrying Out Gap Analysis and Self-Assessment.
Training management for dnata staff on DQA criteria.
Appreciations
Received acknowledgement from President dnata for my contribution as member of Operational Best Practices Working Group for One dnata Program (Feb 2012).
Got appreciation letter from Executive Vice President dnata for my role in receiving Dubai Quality Appreciation award (Mar 2005).
Won Najm Silver and Ideas Arabia awards in recognition of my contribution to Quality Action Teams projects. Also, one of my projects was finalist for Ideas UK award.
Excellence Awards Assessment Since 2004 – Present
United Arab Emirates
Participating as Senior Assessor/Team Leader in assessment cycles of:
Dubai Quality Award since 2004.
Sheikh Khalifa Excellence Award since 2008.
Mohammed Bin Rashid Al Maktoum Business Award – since 2013.
Sharjah Economic Excellence Award (Sharjah Economic Excellence Network Award)- since 2013.
Assess many organizations as per award criteria based on EFQM model. Covered organizations from various sectors like Information Technology, Oil and Gas, Manufacturing, Servicing, Hospitals/Clinics, Construction, Contracting, Hospitality, Education etc.
Mystery shopper, Dubai Service Excellence Scheme Dec 1999 – Sep 2002
United Arab Emirates
Conducted mystery shopper observation at many outlets help DSES members to understand customer expectations and to enhance employees' customer service awareness. This includes:
Outlet visit as normal customers.
Make observations, inquiry and/or transaction.
Fill custom-designed questionnaire which covers all aspects of the business.
Consulting Engineer Dec 1999 – Sep 2002
TECOMAS Ltd. Technical Consulting & Management Services Dubai, UAE
Quality Management System
Successfully implemented ISO 9001 Quality Management System in following organizations in United Arab Emirates and Qatar.
Training & Operations Departments of Dubai Transport Corporation, Dubai.
Al-Rawabi Dairy Company, Dubai.
Emirates emi, Division of Al-Hamad Constructions Ltd., Abu Dhabi.
Al-Sahil Plastic Industries, Abu Dhabi.
Technical Glass and Aluminum Company, Sharjah.
Jabel Ali Cement Factory and Jabal Ali Blocks Factory, Dubai.
Emirates Building System, Dubai.
Qatar National Navigation and Transport Company, Doha, Qatar.
Environment Management System
Successfully implemented ISO 14001 Environment Management System in Emirates Building Systems, Dubai. Major responsibilities include Environment Management system documentation, Aspect/Impact analysis, establishment of Objectives and Targets, establishment of Environment Management Program, Internal Environment audit, ISO 14001 awareness and EMS audit training.
Consulting Engineer Aug 1996 – Dec 1999
PIQC Institute of Quality Karachi, Pakistan
Led several large/medium enterprises for ISO 9001, ISO 14001 and OHSAS 18001 certifications in Pakistan. These include organisations from sectors like Textile, Garments Manufacturing, Food and many more.
EDUCATION/
QUALIFICATION
Certifications
Successfully passed IQA-IRCA, UK approved ISO 45001:2018 OHSMS Lead Auditor Training Course conducted by Bureau Veritas, Dubai.
Successfully passed IQA-IRCA, UK approved ISO 9001:2015 QMS Lead Auditor Training Course conducted by Bureau Veritas, Dubai.
Passed with distinction IATA Safety Audit for Ground Operations (ISAGO) Auditor Course conducted by IATA Training & Development Institute Geneva, Switzerland.
Successfully passed IQA-IRCA, UK approved OHSAS 18001 Occupational Health & Safety Management System conducted by Bureau Veritas Quality International (BVQI), Dubai.
Successfully passed IQA-IRCA, UK approved ISO 14001 Environment Management System conducted by Bureau Veritas Quality International (BVQI), Dubai.
Successfully completed all requirements for Black Belt of Six Sigma Methodology training conducted by SixSigma US, Dubai.
Academics
M.Sc. (Master of Science) in Applied Chemistry with specialization in Polymer and Textile Technology, University of Karachi, Karachi.
M.B.A (Master of Business Administration) with specialization in Human Resource Management, College of Business Management, Karachi.
PERSONAL INFORMATION
Birth date: 30 June 1969
Nationality: Pakistan
Residence Country: United Arab Emirates – Dubai
SKILLS
Auditing, Teamwork, Communication, Leadership, System Development, Quality Auditor.
LANGUAGES
English / Level: Expert
Urdu / Level: Native Speaker
REFERENCES
DR. KHURRAM NAWAZ
Management Systems Advisor
Emirates Nuclear Energy Corporation
*******.*****@*******.***
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