Customer Service Sales
Resume:
CONTACT DETAILS
*****************@*****.***
PERSONAL DETAILS
DOB: 31 August 1998
Nationality: South African
Languages: English, Zulu, Xhosa, Sepedi, Southern Sotho
Health Status: Good
SKILLS
COMPUTER SKILLS
-MS Word
-MS Excel
-MS Outlook
-MS PowerPoint
PROFESSIONAL SKILLS
-Professional communication skills
-Customer focus
-Database Management
-Strong negotiating skills
-Excellent communicator
-Works well as part of a team or as an independent
-Strong sales and marketing background
-Some managerial experience
-Dedicated to creating a smooth customer experience
-Time Oriented
EDUCATION
Tsosoloso Ya Afrika Secondary School 2016
English
Isizulu
Accounting
Business Studies
Economics
Life Orientation
Sinikiwe Lindokuhle Hlatshwayo
PERSONAL INTRODUCTION
A goal driven female with 3 years’ experience in sales, customer service, and administration. Proven track record of reaching sales targets and always going the extra mile with admin work and customer service provided. I am friendly and reliable always willing to do what it takes to get the work done and learn at all times. Focused and articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully to client requirements.
WORK EXPERIENCE
Hollard (Cover direct) Insurance
Sales consultant June 2017 –December 2017
Calling clients and offer policies
To have good communication skills
Capturing new business
Cold calling
Objection handling
Hollard (Cover direct) Insurance
customer service consultant December 2017- September 2018
Provide customers with excellent service
Answer incoming calls and respond to email queries
Respond efficiently and accurately to clients; explore possible solutions and ensure that clients feel supported and valued
Route calls to appropriate resources
Administration and report writing
Identify and escalate priority issues to management
Build customer loyalty with follow-up calls to customer
Recognize, document, and alert management of trends in customer queries
Seize opportunities to upsell products when they arise
Prevent losses that may occur in the business by being vigilant and reporting anything suspicious
Meet quality assurance requirements and other key performance metrics
Adhere to the daily schedule to ensure that targets are met and the call abandon rate is low
Attend mandatory training sessions to stay updated on product or company policy changes
Hollard (Cover Direct) Insurance
Branch Consultant October 2018 – August 2019
Provide product and service information to customers
Identify and escalate priority issues to management
Build customer loyalty with follow-up calls to customer
Meet quality assurance requirements and other key performance metrics
Adhere to the daily schedule to ensure that targets are met.
Attend mandatory training sessions to stay updated on product or company policy changes
Office admin
Hollard (Cover Direct) Insurance
Quality Assurance November 2020 – to date
Listen and assess sales calls
Build customer loyalty with follow-up calls to customer
Assess documents signed by clients and agents
Adhere to the daily schedule to ensure that targets are met.
Conduct coaching where required
Ensure quality bench mark is met and maintained.
WORK REFERENCES
Name: Lindokuhle Langa
Position: Floor Manager
Company: Cover Direct
Phone: 071-***-****/ 010-***-****
Name: Celeste Manzini
Position: Team Leader
Company: Cover direct
Phone: 071-***-****
Contact this candidate