FLORA CHANG, PharmD

**** ** *** ****** ***, Miami, FL 33137

Tel: 646-***-**** email: adf4i6@r.postjobfree.com

Candidate: Director of Pharmacy

Meticulous and highly skilled Doctor of Pharmacy with 6+ years of practical leadership experience in retail and hospital settings, with success working 3 years in Clinical Services as Clinical Consultant Pharmacist, and 9+ years working for Aetna as director of pharmacy informatics and clinical pharmacist for new joint venture business with hospitals. Keenly interested in the position of Director of Pharmacy. Brings comprehensive understanding of best practices and current trends in drug therapies for patient care for a diverse range of medical presentations.

Articulate communicator quickly establishes rapport with medical professionals and patients. Adept at identifying pertinent treatment issues and conveying complex pharmaceutical information in clear, concise language. Highly skilled and versatile team player with proven leadership strengths by motivating top-performing teams of professionals to meet rigorous quality and timeline targets.

CORE ABILITY / KNOWLEDGE / EXPERIENCE

Strong leadership experience, collaboration skills with the ability to work effectively with all levels of management and staff.

9+ years of population health programs & analysis methods, health economics, health care analysis, epidemiology, and health services, and clinical service program development experience.

Collaborate with C-level executives and communicate technical concepts & implications to business and policy decision-makers and clients

Outstanding verbal/written communication and presentation skills and reporting using Excel, Word, Visio and/or PowerPoint

Successfully worked with clinicians, finance & operational leaders to drive performance improvement experience

Strong understanding of customer’s strategies, information needs programs, processes, and products.

Strong problem solving/project management skills and critical thinking ability,

Demonstrated extensive and diverse knowledge of health care clinical claims data, metrics, systems and standards

Communicates statistical and technical ideas and results to non-technical clients in written and verbal form

Subject matter expert for maintenance and new rules building of Aetna’s CareEngine (clinical claims and data analysis decision engine)

Evaluate and recommend the use of reporting platforms to solve constituent needs: Business Objects, Power BI, SSRS, web development technology, big data analytics, data mining, Visual Basic.

SQL and SAS programming abilities in data warehouse or big data analytics environment, including use of statistical analysis techniques or business intelligence application development.

Well-versed in statistical model building and concepts, decision trees and classification rules, segmentation and cluster analysis. Understanding of relational databases, data systems and data warehouses.

Medication Therapy & Regimens, Pharmaceutical preparations, drug Compositions, and compounds

Formulary Management for hospitals and health insurer

Physician & Patient Drug Use Patterns identification

Budget and Cost Administration/Management

Staff Recruitment & Training

Quality Assurance/Regulatory Compliance

CAREER

CLINICAL PHARMACIST/PRODUCT MANAGER AETNA’S JOINT VENTURE, Aetna Health 2015-2019

Clinical pharmacist on the business strategy and development product team works with Aetna’s joint venture hospital partners to provides strategic leadership for the development of provider centric assessments and performance improvement strategies, road map, tools, and methodologies. Cross functionally work with internal clinicians and business leaders and is responsible for maintaining a highly productive and motivating work environment to achieve business goals and deliver superior solutions for transforming Aetna’s Joint Venture partners in CA, TX, AZ, VA, and MS in Commercial Lines of Business.

Develops population health strategy and implements performance improvement capabilities designed to enable Strategic, Business and Clinical Transformation within provider organizations to help achieve the triple aim. Leads the implementation of solutions with provider organizations and provides work stream oversight across multiple teams. Provides leadership in the development and implementation of transformation plans to achieve targeted improvement goals. Collaborates with other leaders within Aetna, the transformation team and across CVS Health to identify enabling technology and service products, clinical programs, and approaches that integrate informatics and performance improvement for population health strategies.

Fundamental Components included but are not limited to:

Assesses each joint venture’s capability infrastructure for population health management (Pre- deal/concurrent with reviews)

Develop leadership presentations for JV clinical performance

Accountable for managing JV's financial risk of ~ $250M for each region

Interacts, presents, & engages w/ C-suite level JV & provider partners throughout the transformation journey

Design/develop/oversee implementation of a comprehensive customized strategy & roadmap to drive a successful population health management capabilities/operational approaches for each of the JV provider partners

Capture/elevate to senior leadership feedbacks from marketplace & provider community that will shape the clinical strategies going forward (CPI)

Provides consultation/advisory support to the JV & Health System CMO’s internal staff/provider to close the gaps in capabilities

Monitoring/tracking clinical performance against the defined targets; engage with providers in deep dive projects for process improvement and review of technology enablement

Partner with enterprise clinical team in implementing & deploying various skills and transformation projects applicable to the JVs

Manages projects, people, customer expectations & business priorities to achieve constituent satisfaction

Oversees day-to-day activities of the team; manages/builds a strong team through formal training, diverse assignments, coaching, mentoring & development techniques.

Challenges the status quo by driving transformation that will realign current health care processes

Drives overall design or methodology of tactical/strategic advisory solutions that satisfy needs across products, segments & clients to increase engagement.

Communicates/consults with senior leadership to ensure that informatics & performance improvement strategies focus on long term results and represent all constituencies effectively

Collaborates with external provider partner and internal leaders/stakeholders to design, implement & improve outcomes tracking & measurement models related to Provider Transformation

Collaborates w/business partners to provide advice on clinical strategy that drive metrics, tools & outcomes models for development & evaluation of projects and programs

Proactively builds/maintains internal/external key relationships

Oversee identification & tracking of proof points for the JVs to be used in the sales process

Working with JV CMOs, establish annual savings targets that are forward priced into the product

Evolve JV clinical models to meet the needs of a dynamic market

Develop, test and scale new use cases for integrated clinical & claims data

DIRECTOR OF PHARMACY INFORMATICS, Active Health/Aetna Health 2010-2015

Responsible for the successful delivery of analyses and analytic solutions to meet business needs, interacting directly with internal and external clients and colleagues. Acts as the analytic team lead for complex projects involving multiple resources and tasks, providing individual mentoring in support of company objectives.

Fundamental Components included but are not limited to:

Performs applied statistical research and custom analysis of integrated healthcare data, interprets results, and makes recommendations based on analytic findings to business areas.

Stays informed about industry trends, research findings and evaluation methods.

Makes recommendations about data collection methods, metrics definition and evaluation methods.

Presents analytic reports to clients and stakeholders.

Defines and delivers analytical solutions in support of healthcare business initiatives that drive short and long term objectives.

Collaborates with internal and external partners and organizations in the design and execution of analytic studies to answer business and research questions.

Designs and conducts analyses and outcome studies using healthcare claims, pharmacy and lab data, employing appropriate research designs and statistical methods.

Develops, validates and executes algorithms, statistical models and reporting tools that answer applied research and business questions for internal and external clients.

Develops and participates in presentations and consultations to existing and prospective constituents on information services, capabilities and performance results.

Turns analysis into business/customer solutions. Creates business applications to deliver clinical or analytic solutions to constituents.

Develops project plans, research study designs and timelines.

Manages personal resources and cross-functional projects and customer expectations to achieve constituent satisfaction.

Responsible for project commitments to quality and on-time deliverables.

Ability to manage conflicting priorities and multiple projects concurrently

Willingness to understand and probe into technical details.

Contributes to a motivated work environment by working effectively to achieve common goals.

Creates and evaluates the data needs of assigned projects and assures the integrity of the data.

Conducts analyses that may be suitable for publication in journals and external presentations.

Works independently to plan and conduct sophisticated analyses.

Assists in team leadership and mentoring and may perform management functions in the absence of the Informatics Manager.

CLINICAL CONSULTANT PHARMACIST, Clinical Services, CVS/Caremark 2006-2010

Works on key projects while serving as a trusted resource for physicians, providing reliable, unbiased, up-to-date and relevant clinical information to encourage best prescribing practices, optimizes patient care by raising awareness for dug compliance and interaction, and reinforces formulary compliance to minimize medical and pharmacy costs.

Influences prescribing behaviour of physicians on a daily basis using national guidelines, evidence based literature, physician profiling and patient specific reports.

Led the New Jersey 2007 Local Market Project as Project Coordinator with core responsibility of guiding the successfully delivery of over 2000 sponsored messages to physicians in two weeks while managing territory assignments, expenses and message tracking, and stakeholder updates via conference calls.

Served as key member of the Boston Local Market Project in 2007 and successfully delivered Tufts sponsored high volume, face to face required messages to physicians prior to deadline.

Achieved distinction as the SalesLogix champion, contributing to the successful programming and roll out of a web-based data collection application utilized by all clinical consultants.

Relied upon to facilitate training of team members, aid them in understanding and efficiently using all SalesLogix system features while providing user feedback to the technical department.

Contributed to the rollout and training of Blackberry usage in the East Region.

Instrumental member of the Adherence Project, aimed to compare how MD's respond to adherence reports in hopes of raising patient compliance.

Draws on strong communication skills to conduct presentations at regional meetings for effective training of team members and leading conference calls for projects success.

Earned a national star for presenting a continuous education seminar at a national meeting for the treatment of diabetes to the department of Clinical Services.

SUPERVISING PHARMACIST, CVS Pharmacy, New York City & New Jersey 2006

STAFF PHARMACIST, CVS Pharmacy, New York City & New Jersey 2001 - 2006

Recruited, trained and mentored the team of technicians and pharmacists in a high-volume chain of drug store franchise, ensuring that they adhere to regulatory requirements and operational policies, and have the knowledge and skills to deliver top quality service, and then entrusted with senior accountability for staffing, quality control and budget administration.

Consulted with area doctors and nurses to discuss prescribed medication regimens, collaborating with them to monitor patient progress.

Demonstrated patience and expressive communication skills to counsel clients on medication, drug and lifestyle management, potential interactions and adverse reactions and taking the initiative to instruct patients on more cost-effective generic alternatives for those clients who do not have insurance.

Fostered trust with people from diverse backgrounds, building long term relationships with clients.

Liaised with drug representatives to learn about trends and developments in the pharmaceutical industry.

Proactively monitored key performance indicators for the store, successfully maintaining 99%+ customer satisfaction ratings.

Collaborated with the district manager in business planning and budget management, strategizing to maximize profitability and service excellence.

INTERNSHIPS

Graduate Intern, CVS Pharmacy, New York & New Jersey, 2000

Clinical Rotation - Oncology, University of Pennsylvania Hospital, 2000 - 2001

Clinical Rotation - Pediatrics, Copper Hospital, South Jersey, 2000 - 2001

LICENSURE & AFFILIATIONS

Licensed Pharmacist: New York New Jersey APhA member

EDUCATION & SPECIALIZED TRAINING

Doctor of Pharmacy

University of the Sciences in Philadelphia

Bachelor of Science, Pharmacy

Philadelphia College of Pharmacy

Professional Development:

CPR Certified HIV Medication Training & Research

AWARDS & RECOGNITIONS

Dean’s Honor List, University of the Sciences in Philadelphia

Dean’s Honor List, Philadelphia College of Pharmacy

Multiple recipient of CVS Achievement Awards, for exceeding prescription targets

COMPUTER & TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, Visio, Access)

LANGUAGES

ENGLISH TAIWANESE MANDARIN

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