Customer Service Quality

Xoliswa Prosper

Mthembu

Resume

Contact: 066*******

ID: 861***-****-***

Email: ******@*****.***

Dear Sir/Mam

Every company prides itself on delivering service that suits the client’s needs. Optimisation of quality service and client centricity are of primary importance . The job of a quality assurer requires that an individual be able to record and report all evaluation data accurately. In my last position I was required to pay attention to detail and apply analytical thinking abilities. I was able to achieve high quality assurance scores in both my call handling and my process management consistently.

Quality assurance is ultimately about customer satisfaction and ensuring that processes are correctly followed, and compliance met according to the business requirements. With my experience in customer service and my strong verbal and written communication skills, my overall dedication to delivering great service and willingness to share my experience with others, I will serve great benefit to the organization. Accuracy is important in maintaining the quality of service in any organization, and I am eager to apply my experiences and skills to the company.

Thank you

EDUCATION BACKGROUND

2005: Matriculated at Overport

Secondary School Durban.

2008: Successfully completed FAIS

with 32 credits through Damelin college.

2010 : Studied Customer Relationship

Management at Damelin College (status

is incomplete )

CAREER BACKGROUND

2007 - 2010 Customer service at Nedbank

Contact centre, Durban.

2010-2012 Musical career (performed some of

my original work on three major 2010 World

cup stages) Kwa Zulu Natal

2012-2013 Retention desk at Nedbank Contact

centre Johannesburg.

2016-2017 Customer Service Consultant

Nedbank Durban

2017 – 2019 Quality Assurance Specialist

Nedbank Durban

References

1. Sascha Fransch : +27 (0-31-820-**** Customer Service 2. Lynn Petzer: +27-31-820-****/ +27 (0-84-577-**** Quality Assurer 3. Jenny Dookhoo: +27-31-820-**** / +27 (0-83-779-**** Current Next of keen:

Nelile Mthembu - +27 (0-71-328-**** (sister)

Prior Mthembu - +27 (0-64-706-**** (brother)

The End

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