Property Manager Customer Service

Rachel Martinelli, ARM

**** ****** ***** *** #*** Woodbridge, VA 571-***-**** *****************@*****.*** Professional Profile

Self-motivated property management professional with 11 years of experience. Organized and detail-oriented individual with the ability to execute multiple tasks at any given moment to include 2 property-wide renovation projects as well as 2 lease ups. Demonstrated history of successful property oversight within different community styles while consistently providing high- quality management; 5 years in luxury management and 5 years working under the LIHTC program has resulted in exemplary client relations due to varied expectations. Professional and military background ensures excellent communication skills and the ability to work with and manage individuals from varying backgrounds.

Skills & Abilities

MANAGEMENT

• Maintain property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and ensuring repairs are completed in a timely manner, planning capital expenditures, and maintaining all contract services.

• Supervise and oversee employees to encompass maintenance and leasing.

• Accomplish financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, and analyzing variances. MARKETING/ADVERTISING

• Conduct monthly market analysis’ to determine proper product placement of given market conditions and using this information to recommend and implement appropriate pricing strategy.

• Responsible for the preparation and execution of creative marketing endeavors.

• Create innovative marketing techniques to reach targeted demographic.

• Update ILS’s daily and ensure that information is accurate. RENTAL/LEASE COLLECTIONS

• Perform effectively to maximize occupancy rates and minimize vacancy loss.

• Implement rental collection procedures to reduce delinquency accounts.

• Responsible for ensuring proper processes for determining resident eligibility and adhering to established resident selection criteria. TENANT/CLIENT RELATIONS

• Provide extraordinary customer service to residents, prospects, and vendors.

• Turnover reduction by way of monthly resident retention activities and continuous staff customer service training.

• Reduce percent exposure by implementing effective resident retention strategies. Experience

PROPERTY MANAGER BAINBRIDGE COMPANIES ARLINGTON, VA OCT 2019 – PRESENT

· Sustain 95% occupancy of 230-unit Class A multifamily property while undergoing 50% renovations and ensuring smooth and well-timed closings/reopenings of common areas.

· Ensure excellent communication with residents regarding project so as to alleviate concerns.

· Mentor and manage a cohesive maintenance and leasing team of four.

· Accomplish budget goals by ensuring controllable expenses are within 2% of the budget and revenue is within 1%.

COMMUNITY MANAGER CAPREIT RESIDENTIAL FREDERICKSBURG, VA JUN 2018 – SEPT 2019

· Achieved occupancy growth of 8% in six months while giving no concessions and overseeing a property-wide renovation project.

· Maintain 96% economic occupancy (3% higher than budgeted).

· Turnover reduction from 55% to 68% while averaging 5% renewal increases. ASSISTANT PROPERTY MANAGER KETTLER LORTON, VA MAY 2017 – MAR 2018

· Maintain 98.6% occupancy of a 218-unit multifamily community with all units operating under Section 42 of the LIHTC IRS code.

· Consistently meets or exceeds budgeted monthly delinquency goal of 3%. PARALEGAL SPECIALIST ARMY NATIONAL GUARD FORT BELVOIR, VA MAR 2010 – MAR 2018

· Prepare and process legal documents in support of court-martial, non-judicial punishment, and other military judicial matters.

· Offer legal assistance services and claims proceedings. PROPERTY MANAGER AMC, LLC WOODBRIDGE, VA NOV 2014 – JAN 2016

· Responsible for managing all components of a 294-unit, Class A, multifamily community.

· Achieved occupancy growth of 6% in eight months with negligible concessions.

· Managed and supervised six employees encompassing maintenance and leasing.

· Achieved monthly close out with an average of 2% delinquent. ASSISTANT MANAGER TFJG FKA S.L. NUSBAUM DUMFRIES, VA DEC 2012 – OCT 2014

· Successful lease up of a 240-unit community; achieved 96% occupancy within six months following release of first buildings.

· Responsible for all rent collection while adhering to VRLTA with monthly close-out of less than 1%.

ASST PROPERTY MANAGER WOODRUFF PMC COLUMBUS, GA APR 2011 – DEC 2012

· Insured proper move-in process execution through innovative punch out procedures.

· Effectively reduced resident turnover under 3%.

LEASING CONSULTANT S.L. NUSBAUM REALTY WOODBRIDGE, VA JUN 2008 – DEC 2010

· Contributed to increasing occupancy from 95% to 99% on average for a 318-unit multi- phased, garden style community with all units operating under Section 42 of the IRS.

· Responsible for proper execution of annual recertifications under the LIHTC program. Education

BS PSYCHOLOGY, SUMMA CUM LAUDE, MAY 2018, TROY UNIVERSITY ACCREDITED RESIDENTIAL MANAGER (ARM), IREM

DISTINGUISHED HONOR GRADUATE- EJAT & AIT

ARMY ACHEIVEMENT MEDAL & NATIOANL DEFENSE SERVICE MEDAL

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