Customer Serv. /operations for import-export and/or freight forwarding

MARIE-ANTOINETTE VIVIEN

**** ****** **. *** *****, CA 94403 650-***-**** *************@*****.*** https://www.linkedin.com/in/marie-vivien-3a250041

Thorough knowledge of international and U.S traffic transportation rules and regulations, letter of credit, banking, legalization procedures, ATA Carnet, transport insurance, inside sales, quotations, working with US sales force and foreign agents, collaborated with carriers, truckers, overseas offices, and any other service providers.

SKILLS & ABILITIES

• Unparalleled customer service

• Extensive experience in international trade

• Rate negotiation, billing and account reconciliation

• Sea freight: “Less than Container Load/LCL”, freight consolidation, “Full Container Load/FCL”- including oversized cargo and/or project shipments.

• CASS / CNS and Air Waybill maintenance, KSM search, and TSA compliance, preparation of and completion of the TSA audit at the branch level.

• Expert in special commodities -household goods, international relocation, oversized cargo (both international and domestic), fresh plants, reefer transport

• Client education and outreach

• Fluent in English, French, German - (spoken/written)

EXPERIENCE

SEKO Logistics - International Transportation/Operation (Union City, CA) - February 2017 / current

• Responsible for “worldwide” Air Import shipments, Import and Export Ground shipments ex/to Canada or Mexico.

• Handling transport under ATA CARNET.

• Organizing recovery from airport/port/customer’s warehouses for delivery to the destination, coordinating with agents and carriers, doing bookings, preparing the documentation, sending the pre-alert to anybody in need of that information.

• Quotation: Air Import/Export, customers, overseas agents and/or other SEKO US offices.

• Created all billing and SOP’s for the department.

AIT Worldwide - International Transportation (Hayward, CA) - July 2016 / December 2016

• Contract (temp) part-time work – bookings with airlines, truckers, steamship lines and necessary documentations and pre-advice, tracking reports to shippers, CARNET shipments

ProMatch (Silicon Valley Chapter of Experience Unlimited) - Volunteer - March 2016 / January 2017

• Co-Lead (supervisor) and Workshop Facilitator

• Facilitated skills workshops for a member-driven professional networking organization dedicated to providing resources and support to professionals in career transition.

WJ. Byrnes & Co - Export (sea/air) & Customer Srv. Mgr. (San Bruno, CA) – June 2005 / March 2016

• Hired by CEO to supervise office operations and procedures after a recommendation from one of the company’s major providers.

• Revived the export department and increased the numbers of export customers, secured the import transport business from one of their import brokerage customers, consistently increasing the number of bookings/moves.

• Branch Liaison for our foreign agents.

• Responsible for the company FMC filing (publishing and maintenance) and AWB maintenance via CASS/CNS or airlines directly and maintained their logs.

• Quoted and developed both export and import transportations for the branch.

• Headed “oversized cargo “projects like 15 trucks from CA to TX including escorts and permits, generating $ 20,000.00+ in profit

• Consistent customer satisfaction led to additional “project”, import and/or export t shipments.

The MI Group Inc.- Intl. Relocation Manager (Hayward, CA) - 2003-2005

• Orchestrated employees relocation for the largest Bay Area oil company on a door to door basis - mostly from/to countries outside regular shipping lanes.

• Coordinated the quotation, survey, packing, shipping and delivery, directly or through agents.

• Advised clients on relocation aspects of their move, including all export/import regulations, and any guidelines for the country they were leaving or/and going to.

• Honored by top management for outstanding customer service- received >40 accolades.

Schenker Inc.- Ocean Export Manager (South San Francisco, CA) – 1991-2003

• Supervised company’s three major ocean export accounts; quoted the sea export business for the department

• Promoted to manager within 5 years of employment

• Trained and mentored new employees.

• Ensured that State and Federal Agencies regulations were respected.

• Kept excellent records, and organized the latest regulations making them accessible to all.

• Billing, account reconciliation, and utilized cost effective strategies to increase profits, generating multiple “operations bonuses” for the entire team.

EDUCATION

• Baccalaureate (equivalent to AA degree in the USA)- Majored in German and Political Science, with a minor in International Business- Besancon, France

• Certificate of Compliance in German- Hamburg, Germany

• Certificate of Compliance in English- London Chamber of Commerce

• Dangerous Goods certifications-IATA, IMDG

• STA# registered

• Traffic & Transportation classes, including “Principals of Importing & Exporting” and “Fundamentals of Speech”- College of San Mateo, CA

• CPR, First Aid, AED certified ---

• Disaster Preparedness - San Mateo Consolidated Fire Department CERT: Member of their steering committee. After 5 years as ERD Coordinator, I was promoted ERD District Leader overseeing 3 of 6 ERD (neighborhood) in San Mateo.

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