Customer Service Loan
Resume:
TADIKA BLAKE
Rocklin, CA ***** 916-***-**** ************@*****.***
OBJECTIVE To obtain a challenging position that will utilize my background and allow me to build a career that will expand my knowledge and personal growth so that it can contribute to the success of the organization.
TECHNICAL SKILLS
Microsoft Office (2013): Word, PowerPoint, Outlook, Multi-line phone systems, Typing, Data Entry, Ten Key, Alpha-Numeric, Ethics, Compliance, Loan Processing, Encompass, Payroll
WORK EXPERIENCE
Sierra Pacific Mortgage (Temporary) Folsom, CA-Docs Auditor 09/19-05/20
●Audited loan documents to ensure all loan documents are present and signed
●Provided customer service relations with creditors, state agencies, attorneys and private parties
●Reviewed property reports to determine what is needed to clear property report
●Prepared documents for delivery to lenders, title companies and County Recorders
●Ensured loans to pass audit
●Ensured turndown loan files were promptly completed in database
Placer County-IHSS (Temporary) Roseville, CA-Administrative Payroll Clerk, 01/19-05/19
●Collected timekeeping information
●Issued pay-related information to employees
●Investigated and resolved any discrepancies in payroll
●Handled complaints and questions regarding payroll from employees and upper management
US Bank-DCS Custody (Temporary) Rocklin, CA -Research Clerk 06/17-04/18
●Entered data from documents into computer data base and spreadsheet
●Reviewed collateral files and researched client inquiries using exception reports
●Ensured client satisfaction, quality control and compliance with custodial agreements
●Identified and resolved complexed problems and interpreted data
●Corresponded with clients and internal contacts to determine source of problem and correct errors
Sierra Pacific Mortgage-Folsom, CA-Docs Auditor
09/15-03/17
●Audited loan documents to ensure all loan documents are present and signed
●Provided customer service relations with creditors, state agencies, attorneys and private parties
●Reviewed property reports to determine what is needed to clear property report
●Prepared documents for delivery to lenders, title companies and County Recorders
●Ensured loans to pass audit
●Ensured turndown loan files were promptly completed in database
Summit Funding- Sacramento, CA- Administrative Clerk 05/15-08/15
●Scanned and indexed documents received and sent to clients
●Updated spreadsheets daily on account status
●Requested documentation needed to release Escrow Holdbacks
●Self-managed, multi-tasked and prioritized complex, diversified duties in very fast paced environment
Heald College Learning Center-Roseville, CA- Federal Work Study 05/14-04/15
●Met with students on a one-to-one, small-group, drop-in, or classroom tutoring format(s) to give learning assistance
●Reviewed tutor contract with each student during their first session and established the parameters of the tutoring relationship
●Assisted with additional duties as needed for example: covered front desk, assisted with New Student Orientation, organized materials and performed other clerical duties
Golden One Credit Union-Sacramento, CA- ATM Reconciler 06/13-10/13
●Assisted branches with searches for teller quality control
●Sorted, scanned, batched and imaged deposits for data entry
●Processed sensitive information and protected the privacy of members
●All documents were processed with a high level of accuracy and quality
LSI Title-Sacramento, CA-Loan Processor 07/12-06/13
●Scanned and indexed documents received from clients
●Ordered subordination agreements, surveys, condominium documents and HOA questionnaires
●Ordered verification related to credit, assets and income to clear title
●Self-managed, multi-tasked and prioritized complex, diversified duties in very fast paced environment
●Reviewed property reports to determine what is needed to clear property report
US Bank-Rocklin, CA-Senior Banker 02/07-05/12
●Cross-sold the Bank's products and services; opened and maintained the closing of all accounts
●Prepared billings, bank deposits, customer statements, aging reports, and other operating statements
●Managed of 200-300 customer accounts while researching disputed accounts
●Scanned and indexed documents received from clients
●Processed sensitive information and protected the privacy of members
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