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Customer Service Loan

Location:
Rocklin, CA
Posted:
September 15, 2020

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Resume:

TADIKA BLAKE

Rocklin, CA ***** 916-***-**** adf4h7@r.postjobfree.com

OBJECTIVE To obtain a challenging position that will utilize my background and allow me to build a career that will expand my knowledge and personal growth so that it can contribute to the success of the organization.

TECHNICAL SKILLS

Microsoft Office (2013): Word, PowerPoint, Outlook, Multi-line phone systems, Typing, Data Entry, Ten Key, Alpha-Numeric, Ethics, Compliance, Loan Processing, Encompass, Payroll

WORK EXPERIENCE

Sierra Pacific Mortgage (Temporary) Folsom, CA-Docs Auditor 09/19-05/20

●Audited loan documents to ensure all loan documents are present and signed

●Provided customer service relations with creditors, state agencies, attorneys and private parties

●Reviewed property reports to determine what is needed to clear property report

●Prepared documents for delivery to lenders, title companies and County Recorders

●Ensured loans to pass audit

●Ensured turndown loan files were promptly completed in database

Placer County-IHSS (Temporary) Roseville, CA-Administrative Payroll Clerk, 01/19-05/19

●Collected timekeeping information

●Issued pay-related information to employees

●Investigated and resolved any discrepancies in payroll

●Handled complaints and questions regarding payroll from employees and upper management

US Bank-DCS Custody (Temporary) Rocklin, CA -Research Clerk 06/17-04/18

●Entered data from documents into computer data base and spreadsheet

●Reviewed collateral files and researched client inquiries using exception reports

●Ensured client satisfaction, quality control and compliance with custodial agreements

●Identified and resolved complexed problems and interpreted data

●Corresponded with clients and internal contacts to determine source of problem and correct errors

Sierra Pacific Mortgage-Folsom, CA-Docs Auditor

09/15-03/17

●Audited loan documents to ensure all loan documents are present and signed

●Provided customer service relations with creditors, state agencies, attorneys and private parties

●Reviewed property reports to determine what is needed to clear property report

●Prepared documents for delivery to lenders, title companies and County Recorders

●Ensured loans to pass audit

●Ensured turndown loan files were promptly completed in database

Summit Funding- Sacramento, CA- Administrative Clerk 05/15-08/15

●Scanned and indexed documents received and sent to clients

●Updated spreadsheets daily on account status

●Requested documentation needed to release Escrow Holdbacks

●Self-managed, multi-tasked and prioritized complex, diversified duties in very fast paced environment

Heald College Learning Center-Roseville, CA- Federal Work Study 05/14-04/15

●Met with students on a one-to-one, small-group, drop-in, or classroom tutoring format(s) to give learning assistance

●Reviewed tutor contract with each student during their first session and established the parameters of the tutoring relationship

●Assisted with additional duties as needed for example: covered front desk, assisted with New Student Orientation, organized materials and performed other clerical duties

Golden One Credit Union-Sacramento, CA- ATM Reconciler 06/13-10/13

●Assisted branches with searches for teller quality control

●Sorted, scanned, batched and imaged deposits for data entry

●Processed sensitive information and protected the privacy of members

●All documents were processed with a high level of accuracy and quality

LSI Title-Sacramento, CA-Loan Processor 07/12-06/13

●Scanned and indexed documents received from clients

●Ordered subordination agreements, surveys, condominium documents and HOA questionnaires

●Ordered verification related to credit, assets and income to clear title

●Self-managed, multi-tasked and prioritized complex, diversified duties in very fast paced environment

●Reviewed property reports to determine what is needed to clear property report

US Bank-Rocklin, CA-Senior Banker 02/07-05/12

●Cross-sold the Bank's products and services; opened and maintained the closing of all accounts

●Prepared billings, bank deposits, customer statements, aging reports, and other operating statements

●Managed of 200-300 customer accounts while researching disputed accounts

●Scanned and indexed documents received from clients

●Processed sensitive information and protected the privacy of members



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