Customer Service Sales

KAREN HAMZA

***** ****** **., ******, ** ***** **********@*****.*** 214-***-****

Successful, experienced pleasant and helpful with positive attitude & confidence to Manage in Company, where my innovative ideas performance, will lead to extraordinary growth and success.

15+ years of experience Providing useful analysis and developing effective strategies to support business growth initiatives. Successful in developing and coaching team’s ineffective communication and adherence to sales objectives to drive the productivity of a multi-million-dollar business. Diligently build and maintain strong inter-office, store, and vendor relationships.

SKILLS

• Business planning

• Leadership Vision/Influencing

• HR Management

• Event Planning/ Execution

• Recruiting/Coaching Talent

• Forecasting /Budgeting

PROFESSIONAL EXPERIENCE

ACCOUNT MANAGER – JUNE 2019 – CURRENT

Frisco SEM - Frisco, Texas

. Manage customer growth, attrition, and “SEM Software” focused on driving operating income with profit and loss (P&L) management, budget proposals, and asset allocation.

Accomplish exponential sales growth, developed and implemented strategies to new and existing venders’ partners. Executed monthly sales goals objectives in more than seven key metric area. Facilitated technical training with principles and associates to developed customer experience.

SALES MANAGER – Cosmetics and Fragrance, June 2017 – May 2019

Dillard’s – North Park, Dallas, Texas

• Manage and oversee sales, recruitment, events, and operations for 13+Millions of Cosmetics and Fragrance department.

• Exceeded high-level Trend Event goals for both Fall 2017 and Spring 2018 seasons, driving increases +30% in total event volume, ahead of company trend.

• Increased Spring 2018 Trend Event double, to the store’s highest single-event attendance with 200+ RSVPs and $80K in sales.

• Recruit, assess, and hire qualified Skincare Specialists and Makeup Artists; successful in recruiting highly skilled artists and retaining 94% of new talent.

• Prepare and carry out seasonal strategy presentations to the General Manager and Regional Beauty Director.

• A key driver of developing and implementing new customer service initiatives for the Austin store, in partnership with General Manager.

ACCOUNT Executive – Cosmetics and Fragrance, January 2016 – July 2017

The Fragrance Group – Dallas, Texas

• Handled different aspects of account operations, including board and committee support.

• Managed project tracking duties and budget handling.

• Created and maintained effective liaison between internal departments and clients.

• Coordinated the logistics of each account to ensure consistent client satisfaction.

• Scheduled Brand Ambassadors for in-store support

• Planned in-store special events in line with weekly and monthly promotions by retailers.

MARKET Coordinator – 21 Macy’s stores in DFW, March 2015 – May 2016

Clarisonic, Inc. – Dallas, Texas

• Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

• Planned and executed national sales department improvements, updating the company’s approach to marketing cost analysis.

• Generated new business through MACY’s Account, providing highest level customer service skills including planning special events & training Sales Consultants, Product Specialists & Freelance artists.

• Focused on sales, networking, and merchandising to execute brand strategies and meeting objectives.

RETAIL SALES MANAGER – Cosmetics and Fragrance, December 2002 – March 2015

Procter & Gamble – North Park, Dallas, Texas

• Managed and supervised the entire showroom department, including sales, customer service, and bill collection.

• Analyzed past sales figures to set targets and enable sales-forecasting techniques.

• Monitored and documented inventory stock levels for future orders.

• Recruited and interviewed personnel for different positions and designed training programs for them.

• Business Planning /Event Planning New launch

EDUCATION & Training

Bachelor of Science in Commerce and Business Administrations.

Profit & Loss /Business strategy/Merchandising/Coaching/Makeup Artist certified.

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