Registered Nurse Customer Service
Resume:
Augusta
Ukpong
Contact
Address
Arlington, TX, 76015
Phone
*******.******@*******.***
Skills
Advanced Cardiac Life Support
Basic Life Support
Registered Nurse by TX BON
Crisis Prevention Intervention
Intravenous therapy
EMR / EHR
Trauma recovery
Patient and family advocacy
Vitals collection
Relationship building
Enthusiastic RN eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of nursing processes and tasks and training in medsurg. Motivated to learn, grow and excel in maintaining client health and trust.
Work History
Feb. 2019 -
June 2020
Registered Nurse
HCA/Medical City of Arlington, Ortho/Trauma Med-Surg RN, Arlington, Texas
● Assessed patients for changes in baseline behavior and health
● Applied and administered physician ordered treatments
● Directed quality assurance program focused on meeting hospital and clinical standards for patient and staff safety.
● Collaborated with multidisciplinary teams, including physicians, nurses, technicians and therapists to formulate and implement individual care plans.
Nov. 2018 -
Feb. 2019
DDA3 Associate
Amazon, Fort Worth, Texas
● Scanned and sorted hundreds of packages daily to allotted locations.
● Resolved IT problems, improved operations and provided exceptional client support.
● Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Sept.2015 -
Sept. 2018
Dessert Baker and Froster
Nothing Bundt Cakes, Arlington, Texas
● Baked cakes, safely packaged them for storage, and frosted/decorated cakes.
● Increased customer satisfaction by resolving order issues.
● Provided feedback on safety and efficiency.
June 2011 -
July 2014
Dog Caretaker
Vickie Webb, Arlington, Texas
● Dog sat, fed, walked client's dog
● Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
● Maintained an excellent attendance record, consistently arriving to work on time.
Education
Aug. 2014 -
May 2018
Bachelors of Science in Nursing
The University of Texas At Arlington - Arlington, TX CLINICAL ROTATIONS
● Dallas Presbyterian Hospital, Dallas, TX– Capstone (GI floor medsurg), Spring 2018
● Methodist Dallas medical center, Dallas, TX–Critical Care, Fall 2017
● Medical City of Arlington- Obstetrics, Fall 2017
● Children's Hospital, Dallas, TX, Fall 2017
● Sundance, Arlington, TX- Psychiatrics, Spring 2017
● Medical City of Arlington, Arlington, TX- Medical Surgical, Spring 2017
● Arlington Memorial, Arlington, Texas– Foundations, Fall 2016 Aug. 2011 -
June 2014
High School Diploma
Arlington High School - Arlington, TX
● Advanced Placement
● Honor graduate
Certifications
● Basic Life Support (BLS) certified by the American Heart Association
● Advanced Cardiac Life Support (ACLS) certified by the American Heart Association
● Crisis Prevention Intervention (CPI)
● Registered Nurse by TX BON
Hobbies
● Researching evidence-based findings on health improvement, particularly pertaining to skin and hair care
● Analyzing ingredients for potential short and long-term benefits/effects
.
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