Manager Service

VIVEK RAJ

Mobile: +91-782**-***** E-Mail:**********@**********.***

Seeking Assignments to Head Business Operations with an organization of repute

Preferred Sector: Hospitality /Hotels & Resorts/ Restaurant Chains

Highly motivated and skilled professional, willing to relocate, seeks career advancement within dynamic, high growth organization that welcomes fresh ideas, initiative, dedication, and experience; demanding excellence in consistently meeting business objectives through vision and leadership. Exceptional ability to work under high pressure, offering 22 years of experience in the Hospitality/Hotel / Restaurant industry/, reputation for driving turnaround to profitability for ailing properties, innovative strategies for improving service, bottom line, and revenues, and solid ability to satisfy and retain elite clientele including celebrities, among others.

With over 21 years of success in Hospitality Sector with specialization in hospitality, hotels & in opening and leading the Multi Brand chain Restaurants at high street and in captive market.

Core Skills Entails:

Hotels & F&B Operations Multi Brand Operations Restaurant Management

Budgeting P&L Management Financial Operations

New Initiatives / Set-ups Strategic Partnerships Client relationship Management

Cost Control Measure Quality Management General Administration

HR Management raining & Development Business Growth

Strong Hotel & Food and Beverage experience with proven track record of achieving business growth objectives in start-up as well as established organizations.

Spearheaded start-up operation of multi-brand restaurants/Hotels at India and Bahrain.

oYear 2007- 2019: Imperial Suites Hotel Management Company, Kingdom Of Bahrain: 4 Hotels

Taj Plaza Hotel, Manama Tower Hotel, Imperial Suites Hotel, Majestic Hotel

oYear 2007 – RJ Corp,(Costa Coffee), New Delhi

Costa Coffee Stores - New Delhi & NCR

oYear 2003-2007 Simco Group Of Hotels: 2 Hotels & 11 Restaurants

Gulf Gate Hotel, Bahrain International Hotel, F&B Units including Wendy’s Café (Casual Dining- Tex-Max Resto-Bar), The Edge – European Bar Lounge, Road House Café (Casual Dining Tex- Max Bar Lounge).

oYear 2002-2003Round the Clock stores ltd.( Ruby Tuesday’s)

Ruby Tuesdays (An American chain of a Tex-Mex casual Dining at Connaught Place & Saket, New Delhi

oYear 1997-2002 Nirula’s . India: 7 Restaurants.

Hotel Nirula’s : QSR (A Quick service family style concept), Nirula’s Potpourri’s (Casual Dining), Pegasus- Resto bar, The Pastry Shop.

Proficiency in devising and implementing optimum business strategies to enhance over all business of Food and Beverages, new project development, quality standards across all departments viz. Finance & Budgeting, Room Division,F&B, Marketing, Guest Servicing, CRM, HRD, Safety & Security, etc.

Holds the distinction of spearheading projects from planning to systemizing the operations & functioning of the same leading to maximization of profitability.

Successfully managed and mentored cross-functional teams across assignments, acknowledged for recruiting and developing leaders with an equal desire to win.

Excellent communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of products.

CORE COMPETENCIES

Strategy Planning: Devising and implementing optimum strategies to ensure top line and bottom-line profitability with key emphasis to develop business through new accounts and service the existing clients. Developing & implementing SOPs to uphold the service standards by various departments; conducting audits.

Business Operations: Ensuring operational efficiency of the highest standards in various departments viz. Human Resource, Operations, Production, F&B Controls, Marketing, Purchase and Finance through overseeing adherence to all the norms (industry/ company specific) and Coordinating with various government agencies for the operations

F&B Operations: Introducing cost effective customer friendly menu, honed with the distinction of introducing authentic cuisine.

Marketing: Overseeing the formulation of the best marketing strategies with emphasis of segmenting and targeting the potential customer / markets and positioning the services accordingly. Maintaining the highest level of Corporate as well as local PR.

Commercial Development: Developing and implementing key procurement strategies / purchase schedules and ensuring that these strategies / schedules are aligned with organizational objectives. Formulating budgets; identifying critical inventory items to be purchased; ensuring that correct stock is ordered and all standards of food & beverage are maintained.

CRM: Ensuring high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters (time, quality, food service, arranging meeting, Food shows etc.)

HRM: Identifying the human resource requirements and initiating the recruitment process ensuring the best fit. Imparting the best training to ensure delivery of the highest standards; implemented the highest code of conduct for employees.

CAREER RECORD

June 2008 to May 2019:

General Manager

Imperial Suites Hotel Management Co., Kingdom Of Bahrain

*July 2014 to May 2019 : General Manager - Manama Tower Hotel & Majestic Hotel,

Service Apartments- Royal Plaza-ii, Samra Plaza Apartments, Zenj Tower Luxury apartments

*June 2008 to July 2014: General Manager- Taj Plaza Hotel ( 100 KEY- All Suites Hotel)

(Privately held: 300+ employees; Hotel & Residential Apartments)

ISH Mgt. Co, is one of the leading hospitality management co. in Bahrain, which operates 4-star hotels with Night clubs, Lounge & Cafes, Restaurants. The Company also operates Residential Service Apartments..

Noteworthy Contributions;

Played a stellar role in Starting and restructuring 7multi-concept restaurant & F&B outlets at Taj Plaza Hotel in Juffair. Responsible in ensuring the management of a 100 Suite Hotel with 7 Food & Beverage Outlets and catering services. Vendor Management, ERP Implementation, Manpower Budgeting and Hiring, actively involved with Internal Auditor in formatting and Implementing Company Process of all the Function Departments.

Devised budget in association with FC and determined goals for the Financial Year on a quarterly basis.

Successfully lead & directed a team of 300 personnel including HR, Operations Manager, Chef, Finance Head, Training Manager, Head - F&B Controller, Purchase Manager, Admin. Manager, Accounts Manager, Manager Room Division and Food & Beverage Manager.

Identified HR requirements and initiate the recruitment, induction and training processes.

Devised monthly action plans based on Balance Score Card with a key focus on sales targets Division wise, hourly manpower, APP, APT, costs / expenditures, etc.

Sept ’07 –June ’08 with Imperial group Hotel Management Co. Bahrain as Group Operations Manager

Noteworthy Contributions;

Devised & effectuated policies, procedures and operational strategies of the F&B Business.

Excellent track record of managing the entire gamut of financial operations including Price Control Management, Revenue Management, Target Determination and Budgetary Forecast & Control; created Budget in association with Finance Manager including setting goals on a quarterly basis.

Played a stellar role in enhancing the brand visibility by implementing various promotional strategies thereby further enhancing the Penetration Ratio and Sales per Pax.

Instrumental in introducing a cost-effective customer friendly menu and authentic & fusion cuisine.

Identified HR requirements and managed Recruitment, Induction and Training Process; developed & implemented employee programs for enhancing employers & employees’ satisfaction and productivity.

Set benchmarks for measuring the performance of managers and team while implementing core processes.

Successfully tightened administrative grip on operations and efficiently investigate discrepancies and take corrective action. Ensuring the Quality, Hygiene, Safety food, Banquets, F&B and Housekeeping.

Administering quality via Brand Audit to ensure compliance with brand guidelines.

Kept close track on monthly & quarterly BSC, P&L consolidate and unit wise including close monitoring on the controllable cost; achieved all norms and said guidelines in Quarter Internal Audit Process.

Feb’07 – Aug ’07 with Costa Coffee, India (Devyani International Ltd., RJ Corp.- A Master franchise for the multinational Brands like Pizza Hut, KFC, Costa coffee) as Area Manager Delhi & NCR

Noteworthy Contributions;

Instrumental in New stores opening,achieved goals and budget for capturing a larger market share.

Demonstrated excellence with complete accountability of Recipe Manual, Costing & Profitability.

Holds the distinction of generating growth in SSSG (Same Store Sales Growth) of Stores.

PRECEDING ASSIGNMENTS

Feb’04 – Feb’7 with Gulf Gate Hotel & Bahrain International Hotel (Simco Group Of Hotels, Bahrain) as Group - Food & Beverage Manager

Jan’03 – Feb’04 with Simco Group Of Hotels, Bahrain as Manager Operations (F&B Division- Multi Units).

Jan’02- Jan’03 with Ruby Tuesdays (RTC Ltd.), India as Restaurant Manager

July’97 – Jan’02 with Nirula’s Corner House Ltd., New Delhi

Growth Path

May’2000- Jan’02 : Asst. Manager – F&B

Aug’99 – May’2000: Senior Supervisor- F&B

Mar’98- Aug99: Supervisor- F&B

July’97 – Mar’98 : Operations Trainee

SCHOLASTICS

Bachelor in Hotel Management, Maurya Institute of Hotel Management & Catering Technology,

Bangalore University, Karnataka, India in 1997.

Certification of CMSC (Comprehensive Management Skills Course) – a course certified by Indian Express Hotelier & Caterer.

TRAINING ATTENDED

G. M – International Kitchen Management Training by Ruby Tuesday, New Delhi

Successfully completed Certification in Restaurant Operations management under the aegis of Nirula’s Chain of Restaurants (1997)

Certified as Barista Maestro for Café Training Program by Costa Coffee International (2007)

Success Completed Industrial Training Programmes in F&B and Co-coordinating departments in Hotel Man Singh Palace, Agra (1994), Best Western, Mathura (1995) and Sheraton Windsor Manor & Towers, Bangalore (1996) respectively.

IT SKILLS

Proficient in Basic, Microsoft Office, Windows 2000 and Internet Applications.

PERSONAL DOSSIER

Date of Birth : 05th May 1976

Permanent address- EA -156/2, First floor, Tagore garden, New Delhi - 27

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