Customer Service Support

RESUME

M.KRISHNA H.NO:*-*-**/*/A,GANESH NAGAR SANGAREDDY-502001. Email id: **********.***@*****.*** Contact no: 970-***-****

Career Objective:

To acquire a challenging position in a growing organization where I can utilize my abilities, knowledge and work experience.

Experience:

Present Experience : Working in OSP team as OME for Tata Communications Ltd from March 2018.

Working on Fiber Optics in MPLS TP project,i.e to plan and implement to create New Access rings.

Implementation and Integration of New Customers.

Support O and M teams when ever customer service is down.

Remote Support to the teams with OTDR and VFL.

Maintenance and Up gradations of various resources like E1s, DS3, E3s depending on Customer requirements.

Commissioning & Testing of SDH Transmission elements in the Network.

Alarm handling.

Previous Experience:

Prowagon Technologies (November,2015 TO May,2017)

Technical Support: Joined in Prowagon Technologies to assist users on embedded projects.

Roles and Responsibilities:

Resolved consumer complaints and concerns with strong verbal and negotiation.

Performed trouble shooting techniques over the phone or via web messenger to identify and resolve and outline solutions.

Researched issues on various computer systems and database to resolve complaints and outline solutions.

Tech LED solutions (March,2015 TO October,2015)

Voice Support: Handling customer’s out-bond calls.

Roles and Responsibilities:

Providing through support and problem resolutions to customers.

Maintain composure and patience in face of difficult customer situations.

Referred difficult issues to upper management while maintaining positive support with customer.

Achieve consistent top rankings in monthly metrics including number of calls and customer satisfaction.

APSIDC (December,2012 To January,2015)

Worked as Social Engineering Coordinator.

Roles and Responsibilities:

Preparing cost estimation.

Interacting with beneficiaries.

Supervising the field work.

Other Information

Prepared for Jr. Government worker position. This position makes government services smooth and helps in personal career with comfortable benefits and certain amount of influence.

Duration: December,2017 TO Feb,2018

Educational Qualification:

B.TECH (E.C.E) completed from Y P R college of Eng &Tech in the year 2012 with an aggregate of 55.7%.

10+2 (M.P.C) completed from NARAYANA Junior college in the year 2008 with aggregate of 75.3%.

SSC completed from KARUNA High School in the year 2006 with aggregate of 72.8%.

Technical Proficiency: Operating system: Windows.

PC Hardware like Hardware Devices Assembling, Dual Booting, Software Installation and Troubleshooting.

Personal skills:

Good Interpersonal, Innovative skills, organizing skills and logical thinking & Enthusiasm to know new technologies.

Achievements:

Participated in Paper presentation on the topic JAVA RING in JBIT.

Participated in state level hand ball competitions in school and college level.

Personal Profile:

Name : M.Krishna

Date of birth : 09-12-1990

Father’s Name :M.Jaipal

Gender : Male

Hobbies : Playing Cricket, Playing Caroms & Listening Music.

Languages : Telugu, Hindi & English

Nationality : Indian

Declaration:

I hereby declare that above information are true to best of my Knowledge.

(M.KRISHNA)

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