Manager Program
Resume:
Suresh Radhakrishnan Ph.D, M.B.A Senior IT Program Manager
Cell: 507-***-**** ********@*.***.***
PROFESSIONAL SUMMARY
●Senior IT Program Manager with extensive experience in leading and managing technology within the health and finance services industry using waterfall and agile methodology
●Experience in End to end program management including budget (50mM dollar budget per programs) using Big Data platform (MapR Apache Hadoop platform Data Fabric 2.0, Data Lake, Consumer 360 and Master Data Management), Consumer Data Base, Consumer Solution Group _tenant, Cloud – private and public, Data migration and data science
●Several years of Program manager/RTE experience, managing applications development, application platforms and teams, excellent time management skills, ability to prioritize and multi-task.
●Deep familiarity with CA Agile/Rally managing Strategy, capability, feature and User stories
●Deep engagement in all phases of solution delivery, business strategy through technical architecture to implementation and post implementation support.
●Team player, able to effectively communicate and work with clients and management.
●Business domain knowledge in Corporate actions, Fixed income securities trading, MBS Pool allocation, data migration, cloud technology, Chatbots and AI/Machine Learning
●Experienced in planning, cost benefit analysis and strategy presentations to management and stakeholders.
●Skilled in building cross-functional team partnerships to achieve business solutions through collaboration.
●Experienced in technical evaluation of vendor products and building quick time to market solutions.
●Experienced in customization and implementation of software products, data and account conversions.
●Well versed in systems integration, troubleshooting, performance tuning, strategizing and stress tests.
●Proficient in enterprise architecture standards, banking information security policies, shared technology environments, data center migrations, infrastructure, capacity planning, development/deployment tools, software release and change control procedures.
●Presentation of project status to chief executives o
CORE PROFICIENCIES
●Agile and Waterfall
●Finance Management
●Staff Management-onshore/offshore
●Application Management
●Systems integration
●Security Governance and Oversight
●Program Management
●Capacity Planning
●Regulatory Risk Management
●Budgeting and Strategy
●Infrastructure Management
●Chatbots
●Requirement Management
●Credit Risk Management
●AI/Machine Learning
●Demand Management
●Operational Risk Management
●Cloud technology
EDUCATION
M.B.A – University of Minnesota
PhD Immunology – Jawaharlal Nehru University, India
LinkedInURL: https://www.linkedin.com/in/suresh-radhakrishnan-m-b-a-ph-d-safe-certified-7862281a2
Certificates
SAFe® Agile Certified
OSAM Agile Certified
Patents: US20020086027A1: Composition and method for enhancing immunological memory response
TECHNICAL SKILLS
Methodologies: Waterfall, Agile, SDLC methodologies implementing mission critical systems
IDE/Tools: SharePoint, BMC Remedy, MS Project, Excel, Visio, IBM-RTC, Rally, Aha, BDPaaS, MarkLogic, Cassandra, Talend, Consumer 360, CSG_Tenant, Data Fabric 2.0, Data Lake, individual_MDM, Microsoft Azure, AWS cloud, Open Shift, Microservices, SAFE Agilist, PPMO, IBM Sailfish, IBM Unica, IBM Interact, SPLUNK, Dynatrace, MySQL. KAFKA streaming (KaaS), AI -NLP, Deep Learning
PROFESSIONAL EXPERIENCE
Optum, Minnesota 03/2016 – Present
Program Manager, SDM
Major responsibilities:
Oversaw 8 programs that minimized credit risks by creating credit risk infrastructure using Agile Scrum Methodology with 8 works streams per program and 3 agile teams per work-stream which included provide offers to members thorough various portals and apps, transitioned eligibility from Legacy platform, automate Transitional case management, decommissioned legacy platform and migrated data to new databases
Project Manager through the entire SDLC phase which included design and delivery
Established and maintain effective relationships with the product owners and key stakeholders of the project
Project scoping, defining project requirements and specification and preparing project plans for execution
Project governance and oversight of various project consisting of Scrums and multiple Sprints
Managing the Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes, and OSAM retro as an RTE
Liaison between the various stakeholders in various business units and the development teams
Project resource and budget management, milestone management and requirements capture
Business Analysis (Story definition, done definition & Acceptance criteria) using Agile & Scrum
Develop plans that maximize employee adoption, usage and minimize resistance.
Work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization.
Increase benefits realization, value creation, ROI and the achievement of results and outcomes.
Manage cadence of cross-disciplined agile team from initiation to production. (Weekly Planning, Daily Stand Up’s, Retrospectives).
Ensure each project met required action steps, stakeholder reviews and documentation.
Define milestones and delivery plans, identify and manage open risks, issues and blockers.
Provide coordination between development teams and chief executives on status and mitigated project risks.
Collaborate closely with teams for implementation, manage dependencies with external teams.
Accomplishments
As a Project Manager for Automate TCM and Referrals, I was able to automate transition care management which provides better customer satisfaction which had a positive impact on NPS score
As part of Project Manager for Eligibility program which involved transitioning ASL clients to CDB/BOSS systems (including PRIME members), we were able to move away from legacy systems ( HC3 facet) thereby resulting in better customer service by tying eligibility and product together.
As a Project Manager for eVI > ICUE converge, I was able to move the client data to ICUE and decommissioned eVI thereby increasing the speed of customer service provisioning
As a RTE and Program Manager for Next Best Action ( Offer Management capability) for an extended period of time ( 4 years) I was instrumental in
oa. Tying specific inbound campaign management (offers such as flu shot, program referrals such as diabetes management) to specific members using stratification and rules
ob. From a back-end perspective, I oversaw migration to BDPaaS/PEDS systems including Consumer Solution Group_Tenant and Consumer 360 Marklogic database. Very recently we have switched to Kafka streaming for demographic data thereby making offers close to near real time
oc. I was, along with business partners, onboard different lines of business (UHC Provider, Rally VGDM, ICUE, myoptum.com portal, PHS portal, H4ME app, UMR - in progress) to a total of 14 applications.
oAs a combined a result of all these efforts, we were able to save on an average $190 million in MedEx savings while the capital spent was under 20 million
As a RTE of Consumer Engine Platform 2.0, the goal was to insource Optum Rx outbound campaign and not through a Vendor ( Wunderman). I was instrumental in purchasing, installation, migration of data to Neteeza Sailfish box ( 2 boxes - one main box and one DR box) and using Sailfish as a data mart and IBM Unica to generate outbound campaigns. We successfully generated a MVP1 campaign on 01/01/2020 and further work for MVP 2 is in progress. Future direction is to migrate to Microsoft Azure cloud technology for both data mart and campaign generation. This will save several million dollars
State Street, Boston 07/2015 – 03/2016
Senior Project Manager, Credit Risk - Credit Risk Management
Major responsibilities:
Oversaw four projects that minimized credit risks by creating credit risk infrastructure using Agile Scrum Methodology
Project Manager through the entire SDLC phase
Oversaw 2 projects to ensure BCBS compliance
Establish and maintain effective relationships with the product owners and key stakeholders of the project
Project scoping, defining project requirements and specification and preparing project plans for execution
Project governance and oversight of various project consisting of Scrums and multiple Sprints
Managing the Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes
Liaison between the various stakeholders in various business units and the development teams
Project resource and budget management, milestone management and requirements capture
Business Analysis (Story definition, done definition & Acceptance criteria) using Agile & Scrum
Project manager for 4 work streams - Integrated workflow, Limits, Exposures and Reference Data
Develop plans that maximize employee adoption, usage and minimize resistance.
Work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization.
Increase benefits realization, value creation, ROI and the achievement of results and outcomes.
Manage cadence of cross-disciplined agile team from initiation to production. (Weekly Planning, Daily Stand Up’s, Retrospectives).
Ensure each project met required action steps, stakeholder reviews and documentation.
Define milestones and delivery plans, identify and manage open risks, issues and blockers.
Provide coordination between development teams and chief executives on status and mitigated project risks.
Collaborate closely with teams for implementation, manage dependencies with external teams.
Accomplishments:
Program prevented $5 million in saving by reducing credit risk and regulatory risk in accordance with Basel III accord
Wells Fargo, Minneapolis 07/2010 – 07/2015
Project Manager III, Vendor Controls and Management – Consumer Financial Services
Major responsibilities:
●Project Manager for identification of risks (regulatory, reputational, and financial) and developed controls to mitigate risks using business process flows.
●Developed Project Plan, Assessed, Reported and monitored operational risks; reviewed and recommended improvements to risk management procedures along with Compliance.
●Provide status reporting to C-Level management regarding internal and enterprise needs.
●Created audit friendly environment.
●Managed Third Party Hosted applications and services, Data Center, BSM tools, Change Management, Systems architecture.
●Created and implemented change management strategies.
●Project managed during the entire SDLC phase
●ECM experience
●Developed plans that maximize employee adoption, usage and minimize resistance.
●Worked to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization.
●Increased benefits realization, value creation, ROI and the achievement of results and outcomes.
●Managed cadence of cross-disciplined agile team from initiation to production. (Weekly Planning, Daily Stand Up’s, Retrospectives).
●Ensured each project met required action steps, stakeholder reviews and documentation.
●Defined milestones and delivery plan, identified and managed open risks, issues and blockers.
●Provided coordination between development teams on status and communication.
●Collaborated closely with browse teams for implementation, manage dependencies with external teams.
●Migrated more than 1000 SOPs from standard content format to Enterprise Open Text Content Management system using Agile methodology.
●Used API tools to achieve the above process.
●Interacted with more than 500 UI and creative users and UAT testing as a part of Enterprise content management tool migration process.
Accomplishments:
Launched the Phase I of the BDC technology program and handled client conversions; received Team Excellence Award from Consumer Lending Group
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