Customer Service Care

CHIDALU SANDRA OJUKWU

**b Bishop Oluwole, Victoria Island, Lagos State. 070********, 080********, **************@*****.***

An organized, result-oriented professional with customer care, tutoring and medical laboratory experience. Outstanding in building customer relationships which inspired confidence and loyalty.

A highly efficient individual able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Ready to use skills and experience in achieving the goals for your firm.

EXPERIENCE

Customer Service Agent, Infrastructure Bank Plc. CBD, FCT, Abuja (April, 2017-July, 2018)

Provided the highest quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy and professionalism either by telephone, electronically or face to face.

Handled and resolved customer’s complaint and maintained customer loyalty

Recorded, Updated, Maintained and Computerized manual records of inquiries, comments and complaints, customer’s interactions and transactions.

Biology Teacher, Comprehensive High School, Obot Akara, Akwa Ibom State Teacher,

(October, 2015-October, 2016)

Utilized interventions including tutorials and learning community support to ensure struggling students succeed.

Recorded progress of each student by conducting periodic assessment tests

Developed and executed daily lesson plans to engage and challenge student understanding and involvement.

Laboratory Assistant, Faith Foundation Hospital, Aba, Abia State

(June, 2013-December, 2013)

Attended to incoming and outgoing test results.

Identified laboratory samples by strict adherence to established procedures; labelled samples accurately and completely.

Set up stool, blood, fungal, genital, sputum, tissue cultures, gram and wright stains for the microbiology, Pathology, Serology and Hematology department.

Maintained detailed records of test results.

Created health awareness by involving in marketing of the hospital’s services.

EDUCATION

B.Sc in Microbiology (Second Class Upper Division)

Michael Okpara University of Agriculture, Umudike, Abia State (2010-2014)

West African Senior School Certificate Examination

Cor Mariae Girls’ Comprehensive Secondary School, Aba, Abia State (2003-2009)

SKILLS

Excellent Communication and Verbal skill

Good Organizational skill

Teaching and Tutoring

Excellent team player

Proficient in Microsoft Package (Word, Excel, Power point)

CERTIFICATIONS

Peace and Conflict Training (MOUAU) 2012

Certificate of Honour (NAFDAC-CDS) 2016

Certificate of Appreciation (NDLEA-CDS) 2016

INTEREST

Self-Development in a challenging space

VOLUNTEER EXPERIENCE

Vice President – Drug Free and Quality Control CDS group

REFEREES

Available on request

Contact this candidate