Niño Emmanuelle T. Aguirre

PO Box ***** Oasis Village Dubai UAE

adf48o@r.postjobfree.com

056-*******

Professional Summary

Experienced and motivational Customer Service Team Leader knows how to inspire team members to reach department goals in the pursuit of overall company objectives. Has excellent supervisory and communication skills.

Core Qualifications

• Strong customer service skills

• Good motivational skills

• Excellent supervisory abilities

• Tracks and monitors calls

• Initiates discipline when warranted

• Completes all required paperwork and documentation Personal Data

WEIGHT: 175Lbs

HEIGHT: 5’7

RELIGON: Roman Catholic

SEX: Male

DATE OF BIRTH: August 27, 1980

NATIONALITY: Filipino

CIVIL STATUS: Married

Work Experience

2013-July 2020 MADINAT JUMEIRAH, DAR AL MASYAF VILLAS & AL QASR HOTEL (DUBAI) BUTLER, FRONT OFFICE DEPARTMENT

• Arranging all VIP arrival and in-house guest’s amenities.

• Assisting in planning and goal-setting discussions in Campaign Scorecards and KPI’s.

• Handle escalations to ensure customer satisfaction and issue resolution.

• Assuring all guest preferences are met prior to arrival as per the profile.

• Updating all documents for the departmental back-ups.

• Ordering stocks for DAM villas and Malakiya Villas and maintaining all stocks are adequate for daily consumption.

• Department Buggy Trainer.

• Knowledge in Adaco for raising purchase order from the purchasing and supplier.

• Knowledge in OPERA computer application.

2011-2013 MADINAT JUMEIRAH, DAR AL MASYAF VILLAS (DUBAI, UAE) HOUSEKEEPING ATTENDANT

• Ensured appropriate maintenance of all housekeeping equipment and tools.

• Maintained inventory of tools and supplies used in housekeeping activities.

• Completed daily cleaning task.

• Assisted in inspecting cleaned rooms and running safety briefings.

• Created reports for the department.

• Received a certificate colleague of the month of May 2012.

• Scored 100% on a Mystery Shopper(Auditor)

2009-2011 MAKATI FRIENDSHIP SUITES (MAKATI, PHILIPPINES) FRONT OFFICE SUPERVISOR

• Worked directly with the Duty Manager to ensure the Inn is in accordance to the standards.

• Trained new employees on the rules and procedures and ensured they integrate into the job position well.

• Inspected up to 100 rooms a day and make sure my personal team is on track.

• Assisted other Team Leaders with the clearing of their own section so the whole staff can work as a team and leave as a team when the job is done.

• Supervised work activities of cleaning personnel to ensure clean, orderly rooms.

• Examined rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.

• Investigated complaints regarding service equipment, and take corrective action.

• Assigned workers duties and inspect work for conformance to standards of cleanliness.

2008-2009 TRADERS HOTEL MANILA (MANILA, PHILIPPINES) HOUSEKEEPING/ROOM ATTENDANT

• Responsible for the cleanliness of the guest rooms

• Responsible for the safety of the guest

• Responsible for the inventory inside the guest rooms

• Responsible for the room availability daily

2005-2008 VXI GLOBAL SOLUTIONS (MAKATI, PHILIPPINES) CALL CENTER REPRESENTATIVE

• Received and resolved escalation level calls from representatives and clients

• Actively listened to the client’s needs and recommended products to meet their requirements

• Provided sales support for top producing representatives in the U.S.

• Supported sales representatives and managers by providing information on various programs and making adjustments to accounts as needed.

• Established new processes and procedures that were used in new hire training as well as codified established rules of conduct for existing employees.

• Coordinated with other departments throughout the organization on special projects.

• Trained department in new computer software programs during implementation and refresher training as needed.

Education

2008 DEPARTMENT OF EDUATION (MAKATI, PHILIPPINES)

• High school Diploma

1991 RIZAL ELEMENTARY SCHOOL (LEYTE, PHILIPPINES)

• Elementary Diploma

Tranings

2012 APEX FOOD CONSULTANTS

• Basic Food Hygiene

• HACCP Awareness

2007 MAGSAYSAY INSTITUTE OF HOSPITALITY AND CULINARY ARTS

• MIHCA

• Hotel Hospitality Course

References

Available upon request

Contact this candidate