Credit Controller

Unrestricted

CURRICULUM VITAE OF WINNIFRED NGCAKU

PERSONAL DETAILS

FIRST NAME : Winnie

SURNAME : Ngcaku

RESIDENTIAL ADDRESS : 259 The West End

11

th

Road

Erand Gardens

Johannesburg

2196

POSTAL ADDRESS : 259 The West End

11

th

Road

Erand Gardens

Johannesburg

2196

TELEPHONE NUMBER : 060-*******

ALTERNATIVE NUMBER : 082-*******

E-MAIL ADDRESS : ******.******@*****.***

DATE OF BIRTH : 12 December 1985

GENDER : Female

NATIONALITY : South African

I.D. NUMBER : 851-***-**** 088

MARITAL STATUS : Single

HEALTH : Excellent

EDUCATION

SECONDARY

HIGH SCHOOL ATTENDED : Siyakhula Public School

HIGHEST LEVEL : Matric

YEAR OBTAINED : 2004

MATRIC SUBJECTS : English Xhosa History Geography Biology Agriculture QUALIFICATION : Senior Certificate

EMPLOYMENT HISTORY

COMPANY: Vodacom Service Provider

POSITION: Pre-Legal Consultant, from 01 April 2009 to 30 September 2011 DUTIES:

Collections

Handling incoming and outgoing calls

Managing corporate collections portfolio

Ensuring that bad debt is minimized

100% collection of billing target

Cash allocating of customers payment

Locking and unlocking of lines

Follow-ups on non-payments

Negotiate payments on accounts

Customer relationship building and service

Unrestricted

COMPANY: CELL C (PTY) LTD

POSITION: Legal consultant, from 01 October 2011 to 30 April 2012 DUTIES:

Update customer’s ITC profiles.

Reactivate customer accounts.

Debtor refunds.

Update customer details.

Debit and credit journals.

Collecting on legal accounts.

Solving legal queries telephonically and in writing. Closing accounts.

Sending updated statements to clients.

COMPANY: Altech Autopage Cellular

POSITION: Credit controller, from 01 May 2012 till December 2015 DUTIES:

I Inbound and outbound call center.

Handling all debtors’ queries and escalating to relevant departments. Capturing and allocation of payments & achieve monthly collection targets. Monitor 30 days collection of outstanding payments. Update and monitor consumer customer’s details, e.g. banking details, credit card and process credit card payments (IVERI).

Prepare process debit/credit notes, allocate payments. Submit aged analysis reports to the credit supervisor or credit manager. Produce deactivation notification reports.

Perform any other related duties as requested by Management. COMPANY: Altech Netstar (PTY) LTD

POSITION: Credit controller, from December 2015 to May 2016 DUTIES:

Collect overdue monies.

Average of 60 Calls per day.

Must work on 1000 overdue clients per month.

Maintain a high quality of work.

Identify and resolve problem accounts (daily).

Helpdesk – a Helpdesk note to be put on the system every time you work on an account. Check ageing on your allocated account set daily.

Prevent the debtor’s book from ageing. Take corrective action where required. Unallocated balances must be worked on daily and check that all allocations are done. Unrestricted

COMPANY: Glocell Service Provider

POSITION: Credit controller, from May 2016 till May 2018 DUTIES:

Debit Order file (other codes) must be worked on before the next billing run. Credit balances to be worked on a daily basis. *No credit balances older than 30 Days are allowed. Provide high quality customer service on a daily basis. Achieve monthly targets as set out by management.

You will provide daily and or weekly feedback to your supervisor/manager when required. Documentation must be done accurately and correct on a daily basis All queries must be resolved within 24 hours.

Work overtime if and when required.

Any additional work as and when required.

Adhere to company policy and procedures at all times (telephone, attendance etc). COMPANY: Vox Telecoms

POSITION: Credit controller, from May 2018 till October 2018 DUTIES:

Daily management of debts and collections.

Effective systematic and prompt follow-up of outstanding debts. Account reconciliations.

Attend to all customer queries.

Submit credit request to credit control manager for approval. Report to management on outstanding issues and inform them early of potential debtors’ problem. Prepare suspension notices and final demands.

SOFT SKILLS:

Adaptability, self-motivation, ability to work under pressure, good communication skills, time management and team player.

COMPUTER SKILLS:

MS word, Excel and Outlook.

REFERENCES:

Colin Appolis (Vodacom, Altech autopage)

Supervisor, 082*******, 011*******

Beverley Merafe (Altech Netstar)

Supervisor, 078*******, 011*******, *********@*******.**.** Carole Kirsten (Glocell)

Manager, 011*******, ******.*******@********.***

Vinky Ntsabele (Vox Telecom)

Supervisor, 087*******, *****.********@**********.**.**

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