Assistant Customer Service
Resume:
Johannah Elizabeth Earle
St. Joseph,
Trinidad.
*************@*******.***
Profile Summary
Experienced with successful careers in banking and teaching.
Excel at interfacing with others at all levels to ensure organizational goals are attained.
Possess good interpersonal, analytical, and organizational skills.
Currently a stay-at-home mom looking to transition back into the world of work.
Employment History
COMMUNITY CARE CREDIT UNION, 2015 – 2017
Loans Officer/Operations Coordinator of Lending and Risk Management
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to members the different types of loans and credit options that are available, as well as the terms of those services.
Approve loans within specified limits and refer loan applications outside those limits to management for approval.
Review and update credit and loan files.
Submit applications to credit analysts for verification and recommendation.
Compute payment schedules.
Market the Credit Unions' products to individuals and firms, promoting services that may meet members' needs.
Negotiate payment arrangements with members.
Prepare reports to send to members and management.
Do domestic and international wire transfers
Supervise the Lending and Risk Management Department
EXPORT IMPORT BANK OF TRINIDAD AND TOBAGO, 2012 – 2014
Credit Officer II
Assess loan requests or commercial credit applications through meetings with applicants.
Recommend approval of loans and credit applications within policy guidelines
Prepare papers setting out conditions and periods of loans, rates of repayment or, in a commercial area, the setting out of trading terms
Prepare reports of loans and accounts which have outstanding (unpaid) amounts
Keep records of arrears (behind in payments) and prepare routine letters or make telephone calls requesting payment
Prepare statements of overdue accounts and forward these for legal action
Prepare reports on credit history of customers
Answer inquiries concerning loan balances or accounts, penalties and credit standing of customers.
Preparing disbursements for clients
BELMONT SECONDARY SCHOOL, 2008 –2012
Assistant Teacher- Mathematics & Information Technology
Preparing and delivering lessons to a range of classes of different ages and abilities;
Grading students’ class work and homework, giving appropriate feedback and maintaining records of pupils' progress and development;
Researching new topic areas, maintaining up-to-date subject knowledge;
Selecting and using a range of different learning resources and equipment;
Managing pupil behavior in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehavior;
Participating in departmental meetings, parents' evenings and whole school training events;
Undergoing regular observations and participating in regular in-service training as part of continuing professional development.
CARIBBEAN AGRI-BUSINESS ASSOCIATION, 2008
Clerical Research Assistant
Telecommunication activities such as answering calls, transferring calls, taking and distributing messages
Typing letters and replies to the inquiries made
Sorting and filing papers like memoranda, invoices and letters.
Assisting the senior clerk or other support staff in the administrative functions
Photocopying necessary documents and filing them properly.
Updating the computer database by data entry
Compiling office records and updating the files.
Sorting and distributing incoming mail and organizing the outgoing mail
Attending to the inquiries and providing the necessary information to the customers.
Making the necessary arrangements for meetings
NB: Prior part-time employment include
Colonial Fire and General Insurance Company Limited (2004) (Clerical Assistant)
Quarless Variety Store (2005) (Sales Clerk)
Westport (2006) (Sales Clerk)
British American Insurance Company Limited (2006) (Data Entry Clerk)
Super Ten Limited (2007) (Sales Clerk)
Education
San Juan Presbyterian Primary School (1992 - 1999)
San Juan Government Secondary School (1999 - 2004)
C.X.C. (O‘Level):
Mathematics
English Language
Principles of Accounts
Principles of Business
Biology
G.C.E. (O‘Level):
Information Technology
Economics
St. Francois Girls’ College (2004 - 2006)
G.C.E. (A.S. & A‘Level):
Advanced Subsidiary Mathematics
Higher Level Mathematics
C.A.P.E. (A’Level):
Accounting
Management of Business
Caribbean Studies
Communication Studies
The University of the West Indies
BSc Agri-Business Management 2010 – 2014
MSc Public Sector Management 2016 – 2019
Additional Information
Professional Training
Central Bank Compliance Awareness Training (2012)
Internationalization of SMEs- Marketing and e-Business Training Course (2013)
Time Management Training Course (2013)
Fraud Awareness Training (2013)
Eat, Sleep and Breathe Sales- Understanding the Art of Selling Training Course (2014)
Credit Analysis and Proposal Writing Training Course (2014)
Presentation Skills Training Course (2014)
The Importance of Credit Management Training Course (2015)
Customer Service Training Course (2015)
Financial Counseling Training Course (2015)
Social and Business Etiquette Training Course (2015)
Other Information
Proficient in Microsoft Office
Good communication and interpersonal skills
Knowledge of SPSS, AMI, Trinergy, Portfolio Plus, Business Objects and Flexcube software systems
References and Copies of Certificates are available upon request.
Contact this candidate