Restaurant Manager
Resume:
Dylan Anderson
Restaurant Manager
Contact
Address
Abu Dhabi, AZ
Phone
adf454@r.postjobfree.com
Skills
Performance improvement
Cost-controls
Budgeting
Natural leader
Conflict resolution techniques
Operations management
Staff Management
Food service background
Experienced Restaurant Manager with over 10 years of experience in Food and Beverage industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
2011-11 - Current
Restaurant Manager
Jones The Grocer, Abu Dhabi, Abu Dhabi
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Achieved highest employee retention rate in region.
Carefully interviewed, selected, trained and supervised staff.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
2010-07 - 2011-07
Bartender
Ritz Carlton, Naples, Florida
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Closed out cash register with 100% accuracy and prepared cashier report.
Poured and prepared mixed drinks for over 500 customers daily and created new libations drawing in clientele.
Education
2007-02 - 2009-11
Advanced Diploma: Hotel And Restaurant Management
Nothlink College - Cape Town
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