Customer Service Pharmacy Technician

Lisa Sawyer

*** ******** *** ******, ** ***** 518-***-**** ***********@*****.***

EDUCATION:

A.S. Applied Science - Hudson Valley Community College

EXPERIENCE:

St. Peter’s Hospital – or scheduler Jul. 2019 – Sept. 2019

Pre-Admission testing department

Calling patient to schedule appointment needed for patient surgeries.

Answering patients question and concerns

Calling patient surgery times for their procedures following day

Excellent at multi-tasking phone calls, paper work, and entering data input, etc.

Handling and being able to explain steps or what needed for surgery with compassion and empathy

St. Peter’s Surgery center – Medical records clerk Apr. 2019 – Jul. 2019

Filling patient request for records

Filing and maintaining patient charts

Labeling patient charts

Checking patients in for procedures

St. Peter’s Hospital – or scheduler Apr. 2018 – Apr 2019

Pre-Admission testing department

Calling patient to schedule appointment needed for patient surgeries.

Answering patients question and concerns

Calling patient surgery times for their procedures following day

Excellent at multi-tasking phone calls, paper work, and entering data input, etc.

Handling and being able to explain steps or what needed for surgery with compassion and empathy

Tax Information Aid (TIA) Dec. 2016 – Apr. 2017

NYS Dept. Tax and Finances –Call Center

●Answering phones with tax payer’s questions or concerns, verifying taxpayer’s identities,

●Having strong customer service skills to assist callers

●Submitting referrals and form ordering

●Having knowledge of tax laws

●Researching data base for answers, confirming information

Information Associate June 2015 - Aug. 2016

St. Peter's Hospital – Emergency Department

●Coordinating the flow of information at the nurse's station in a positive and timely manner

●Assisting physicians, nurses and other health care providers in coordinating the patients stay.

●Assisting in discharge planning for patient transportation

Pharmacy Technician August 2008 – October 2014

Lincoln Pharmacy

●Handling and filling patient prescriptions

●Billing prescriptions through insurance companies.

●Handling customer questions and concerns.

●Providing information about medication when needed.

●Comparing prices, ordering equipment and supplies.

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