Engineer Customer Care

Akshay Anand

CAREER OBJECTIVE

To excel in corporate career by continuous improvement over professional skills and as effective and result oriented manager.

Over 6 Years of experience in the field manual & computerized environment with knowledge of Office Automation Software Application such as MS Office, MS Outlook, E-Mail and Internet etc.

Highly motivated, good communication skills and positive attitude with demonstrated professionalism.

WORK EXPERIENCE:-

OYO Life and Hospitality, Tokyo Japan IT support Engineer 8th Jul 2019 till date

Handling and assigning all the PCs, Mobiles,wifi,and other requirements by the employees.

Provide technical assistance to the employees regarding software installation and other queries by the employees.

Deals with the all the vendors for PCs mobiles wifi monitors and softwares requires by the company.

Provides All the IT support including to the employees.

Software installation,MS office support,other requests require by the company.

Provide technical assistance to the employees regarding Adobe cc, Windows 10 and other softwares.

Vithal Trading Company Pvt Ltd, Tokyo Japan IT Support Engineer 2nd Feb 2019 to 7th Jul 2019.

Provide IT support to the employees who are working in different locations.

Handling all the PCs with resetting and other software installation.

Deals with the client requests.

Software installation,MS office support,other requests require by the company.

Provide technical assistance to the employees regarding Adobe cc, Windows 10 and other softwares.

Tata Consultancy Services India Pvt Ltd, India IT Support Engineer 1st Apr 2015 to 27th Jun 2017.

Handling and assigning all the PCs, Mobiles,wifi,and other requirements by the employees.

Provide technical assistance to the employees regarding software installation and other queries by the employees.

Deals with the all the vendors for PCs mobiles wifi monitors and softwares requires by the company.

Provides All the IT support including to the employees.

Software installation,MS office support,other requests require by the company.

Provide technical assistance to the employees regarding Adobe cc, Windows 10 and other softwares.

Hyper Quality India Pvt Ltd, Gurgaon India IT Support Engineer 2nd Feb 2013 to 31st Mar 2015.

Handling and assigning all the PCs, Mobiles,wifi,and other requirements by the employees.

Provide technical assistance to the employees regarding software installation and other queries by the employees.

Deals with the all the vendors for PCs mobiles wifi monitors and softwares requires by the company.

Provides All the IT support including to the employees.

Software installation,MS office support,other requests require by the company.

Provide technical assistance to the employees regarding Adobe cc, Windows 10 and other softwares.

Knowledge of various work tools

WITNESS.

CLEAR MATRIX.

SUGAR.

C-Zentrix.

CRM

IBM Globals, Gurgaon India Technical Support Executive 7th Jan 2011 to 8th Sept 2011.

Handling customer care calls of the customers who are located in UK.

Solving customer disputes regarding their Television and telephone service related issues.

Responsible for reducing the repetition of complaints.

Provides All the IT support including to the employees.

Provide technical assistance to the employees regarding Adobe cc, Windows 10 and other softwares.

JLPT N2 from Ichikawa Japanese Language Institute Chiba,Japan.

EDUCATIONAL QUALIFICATION

Academic

EXAM

INSTITUTION

BCA

GRADUATE FROM INDIRA GANDHI NATIONAL OPEN UNIVERSITY

XII

KENDRIYA VIDYALAYA VIKAS PURI, NEW DELHI year 2005.

X

KENDRIYA VIDYALAYA VIKAS PURI, NEW DELHI year 2003.

ACHIEVEMENTS

Two-time appreciation rewards: -

Throughout incentive holder for all the projects undertaken

Best performer award received for Quality as well Quantity in the process.

DILPOMA COURSE

Three Year Diploma Course in Japanese Language from FEDERATION OF AOTS ALUMINI ASSOCIATION OF INDIA (FAAAI), New Delhi.

COURSE CONTENTS

BASIC 1

BASIC 2

INTERMEDIATE 1

INTERMEDIATE 2ADVANCE

CERTIFICATE COURSES

Three Months Certificate course in Japanese Language From Ichikawa Japanese Language Institute Chiba,Japan.

Completed Japanese language proficiency Test(JLPT) N2 from Ichikawa Japanese Language Institute Chiba,Japan.

CERTIFICATE COURSES

Six Months Certificate Course in JAVA and C++ FROM OCEAN COMPUTER Centre,New Delhi

Six Months Certificate Course in DOT NET TECHNOLOGIES from HCL CDC,Janak Puri,New Delhi.

TRAINING PROFILE

VB.NET

ASP.NET

C#

SQL

Three months Certificate Course in Oracle from Ocean Computer Centre,New Delhi.

PERSONAL PROFILE

Email Id: *****.********@*****.***

Contact No. 070********

Address: Chiba ken Ichikawa Shi Myoden 3-3-14 NK Court 303

Marital Status: Single

Nationality: Indian

Language Known: Japanese, English, Hindi, Punjabi

Hobbies: Listening Music

Strength: Ability to work in team effectively

Contact this candidate