Ajay Jaigovind Goud

Cell No: 816-***-**** / 826-***-**** Email: adf43k@r.postjobfree.com

Career Summary

Duration

Organization

Role

Oct-2019 to till

Neighborhood Hospitality Pvt. Lt

F&B captain

Dec- 2015 to Sep-2019

Suzette Creperie & Cafe

Sr. F&B Server

June-2013 to Nov-2015

Coffee Day Global Ltd.

Operation Trainee

Dec-2011 to May-2013

Future Group India Ltd

Customer Service Associate

Area of Expertise

Effective Communication

Guest Management

Team player Team Builder.

PoS Operations, FIFO LIFO

Negotiation & Convincing ability

Suggestive and Up seller.

Honors and Awards

Employee of the Month february-2018, october-2018 & december-2018. Suzette Creperie & Café.

Certificate of Appreciation for Merchandise and Hygiene Work. 2014 Coffee day

Pride in excellence customer service presentation Employee of the Month Certified Award. 2013 Coffee day

Academic Qualification

Graduate in Commerce from Mumbai University 2014.

F&B Captain – October 2019 to till.

Organization – Woodside-inn, Neighborhood Hospitality Pvt. Ltd.

Responsible for promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Duties,

Always greet and welcome guests promptly in a warm, friendly manner, Assist guest with table reservation

Has a good knowledge of menu and presentation standards.

Always applies service techniques correctly all times, and serving Food & Beverage items with enthusiasm.

Communicate with kitchen regarding menu questions, length, allergic, dietary needs of wait and availability

Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

Ensures that hotel brand standards and SOP's are consistently implemented.

Monthly inventory checks on all operating equipment, coaching and developing junior staff.

Any other duties related to food and beverage service assigned by the manager.

Sr. F&B Server – December 2015 to September 2019

Organization – Suzette & Co.Pvt Ltd. (35 seats of Restaurant)

Responsible for operating F&B outlets assigned by restaurant general manager, Responsible for ensuring sufficient operating guest supplies.

Duties,

Responsible for operating Fine Dine/Take Away/ and Delivery section assigned by Restaurant Manager.

Monitoring & ensuring F&B service operations are running smoothly.

Greeting Guest and taking orders with a smile, To upsell the foods & beverages products.

To ensure quick and perfect service to the guest waiting.

Daily first briefing, and ensure that all the sets in the restaurant being done properly according to the SOP.

Organizing duty roaster of service staff, Waiters, Steward, HK.

Maintaining Standard Operating Procedure for quality.

Operation Trainee – June 2013 to November 2015.

Organization – Coffee Day Global Ltd.

Responsible for all operations during a shift and for performing any additional duties and tasks as assigned by the store manager.

Duties,

• Managing the opening and closing of the work premises of the store.

Responsible for all cash management during the shift.

Preparing orders so that they are ready to be shipped out.

Ensuring that quality audits are completed to a high standard.

Planning in detail of each shift. Making weekly duty roster.

Stock management, Inventory control, Wastage control measures.

Adhering all the rules & regulations set as per the company Standard Operating Procedure.

Customer Service Associate – December 2011 to May 2013

Organization - Future Group India Limited.

Duties,

• Assist & spent time with customers and effectively helped them to choose product.

• Ensured customer satisfaction to generate sales.

• Provide and maintain service to the customer.

• Displayed and arranged electronic product on the counter and restock when required.

• Monitored stock levels and recorded.

• Maintain sales record and identified sales targets.

• Kept customer records to create a more personalized service.

Computer Awareness

Completed MS Office (Advance Excel, Word & Power Point Presentation)

Personal Information

Address 9, Ground Floor, Krishna Chaya, R.N.A Park, Vashi Naka, Chembur East, Mumbai-74

Date of birth 1st July 1991.

Material status Unmarried

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