Digital Marketing Customer Service
Resume:
EZE, EZINNE ROSEMARY
Nigerian.
Address:
Yaba, Lagos State
Mobile:
E-mail:
***********@*****.***
LinkedIn Bio:
https://www.linkedin.com/in/ezinne-eze-93ba79185
Excellence driven professional with a unique blend of technical and administrative skills coupled with an impressive academic background in Biochemistry. Able to combine sound organisation and planning skills to deliver assignments within set timeframes and to a high quality standard as well as promoting best practices for the actualization of organizational goals
EMPLOYEMENT DETAILS
Fotofast Group
391 Herbert Macaulay Way, Yaba, Lagos
Job Title: Client Service Officer
Nov 2018 till date
•Proficiently manage the company s key database and account information of client
•Generate sales and leads for company products and services through efficient customer service management
•Successfully raise client retention through focused follow up & prompt resolving of complaints/requests
•Actively contribute to the establishment of new business proposals for Clients with specialized products.
•Effectively review client accounts transaction activity to ensure alignment with compliance requirements
•Maintains client account documentation in good order
Healthview Medical Laboratory
5, Adekunle Street, Adekunle-Yaba, Lagos
Job Title: Laboratory and Administrative Analyst
May 2018 - Oct 2018
•Prepared samples for testing using various laboratory equipment
•Assisted the lab scientist in conducting laboratory tests, analyze results, and document your findings.
•Ensured compliance with the appropriate procedures, policies and HSE regulations.
•Document all activities, results and report back to management
•Stayed informed with the latest industry trends, techniques, and best practices.
NYSC
Government Technical College
Osogbo, Osun State
Job Title: Science Teacher
May 2017 - Apr 2018
•Taught general science subjects of Chemistry, Physics and Biology
•Plan, prepare and deliver lesson notes and instructional materials that facilitate active learning
•Instruct and monitor students in the use of learning materials and equipment
•Assisted in organizing major extra curricula activities like end of the year and inter-house sports events
INTERNSHIP
Nigerian Institute of Medical Research (NIMR)
Medical Compound, 6 Edmund Crescent, Yaba, Lagos
Job Title: Research Analyst
Nov 2015 - Jan 2016
•Participated in the excellent delivery of medical and clinical services
•Performed proximate analysis in food samples
•Carried out Polymerase Chain Reaction (PCR) and Electrophoresis.
•Engaged in toxicity research studies: acute, chronic and sub-chronic toxicity studies.
•Performed other responsibilities directed towards achieving organizational goals.
ACADEMIC BACKGROUND
B.Sc. Biochemistry
(First Class Division)
University of Lagos, Akoka
Year completed: 2016
West Africa Senior School Certification Examination (WASSCE)
Methodist Girls High School,
Yaba - Lagos
Year completed: 20011
First School Leaving Certificate
(FSLC)
Our Lady of Mount Carmel Private School,
Ebutte Metta, Lagos
Year completed: 2005
TRAININGS ATTENDED /AWARDS
Digital Marketing
Softskillls Award Certification
Staff of the year
Jobberman
Fotofast Group
September 2020
July 2020
-Dec 2019
Level 1 Award in Health and Safety in the Workplace (RQF)
AOFAQ
2018
Level 2 Award in Health and Safety in the Workplace (RQF)
AOFAQ
2018
Scholars Endowment Awards
University of Lagos, Akoka
-2014/15
Student Industrial Work experience scheme on Proximate Analysis under Biochemistry & Nutrition
University of Lagos, Akoka
-2016
Assistant General Secretary
Nigerian Christian Corper s Fellowship (NCCF)
May 2017 - Apr 2018
PROFESSIONAL SKILLS & STRENGHT
Soft skills (Personal Effectiveness, Time management, Innovation, Creativity etc).
Proficient use of Microsoft Packages - (MS Word, XL, PPT)
Ability to use the SAGE 50 and other data analysis applications
Excellent written and communication skills
Team Player
Attention to details
Ability to learn and acquire new information
Ability to communicate excellently in English, Igbo, and Yoruba.
HOBBIES
Reading, Research, and Travelling.
REFERENCES
Dr Prosper Uzoukwu
Medical Director
Healthview Medical Laboratory
Dr Ojo Olusola
H.O.D Mathematics Department
Government Technical College
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