Food Safety Customer Service

WARREN A. MARZAN

Address: Butina, Sharjah

Mobile: +971*********

Email Add.: **************@*****.***

OBJECTIVE: To pursue a challenging and rewarding career that would enhance my technical and interpersonal skills, meeting people and to provide opportunities for personal and professional growth that will suit in at any advance position.

WORK EXPERIENCE

BANIYAS FOOD PROJECT LLC.

Address: Al Butina Sharjah - United Arab Emirates

Al Ameer Lebanese Bakeries

Special Task:

MANAKISH MAKER / PIZZA MAKER (2017- at present)

Preparation mixing and making dough balls for Manakish.

Preparation of manakish toppings such as meet Akkawi cheese feta cheese.

Making different variants of mini Fatayer such as Zaatar meat.

Baking and proofing of bouchee and mini fatayer using rotary convection oven - Baking and dispatching manakish.

Preparing pizza dough, sauces, and various toppings, such as tomatoes, peppers, mushrooms, onions, and meats.

Monitoring the temperature of the pizza ovens as well as cooking times.

Preparing high-quality pizzas according to company recipes.

Monitoring inventory and placing orders for more supplies as needed.

Cleaning workstations before pizza preparation.

Ensuring that all utensils and cooking equipment are sterilized before each use.

Plating or packaging pizzas accordingly.

Managing all food order slips and ensuring that customer’ orders are completed in a timely manner.

Disposing of expired or spoiled ingredients at the end of each shift.

CASHIER (2015 - 2017)

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Maintaining a clean workspace.

COUNTER SALES (2013-2015)

Greeting customers and taking orders.

Processing payments.

Assisting customers with queries and providing solutions quickly.

Possessing excellent product knowledge to inform and increase sales.

Following up on orders to prevent delay and frustration.

Updating the product inventory.

Cleaning the customer area during quiet times to ensure a neat appearance.

Ensuring that each customer leaves the store satisfied.

MAGIC MALL SAN JOSE CITY

Address: Nueva Ecija

Special Task:

ASSISTANT BUTCHER (2011-2013)

Cutting, grinding, and preparing meats for sale.

Cleaning and maintaining tools and equipment and ensuring displays and signage are accurate and attractive.

Weighing, packaging, pricing, and displaying products.

Keeping records, budgets, and inventory.

Performing quality inspections on meats and other products.

Negotiating and confirming orders with suppliers.

Adhering to food safety and sanitation controls.

Greeting and speaking to customers, providing advice, answering questions, and accepting orders or payments.

Coordinating deliveries or order pickups.

MERCHANDISER (2009-2011)

Planning and developing merchandising.

Analyzing sales figures, customers reactions and market trends to anticipate product needs.

Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.

Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.

Build constructive customer relationships and team with channel partners to build pipeline and close deals.

SKILLS & QUALIFICATION

Excellent interpersonal and communication skills.

The ability to work in a fast-paced environment.

Exceptional customer service skills.

Highly trustworthy, discreet and ethical

Detail-oriented and quick learner

Self motivated and positive attitude

SCHOLASTIC RECORD:

Elementary: San Jose West Central School

San Jose City, Nueva Ecija

Date Graduated: March 1995

Secondary: Constancio Padilla National High School

San Jose City, Nueva Ecija

Date Graduated: April 2000

College: Core Gateway College

San Jose City, Nueva Ecija

Course: Bachelor of Elementary Education (BEED)

Date Graduated: March 2007

PERSONAL INFORMATION

Age: 37 Date of Birth: June 29, 1983

Gender: Male Nationality: Filipino

Spoken Language: English / Arabic

CHARACTER REFERENCES

Janet Edubas Togonon

HR MANAGER

Al Ameer Lebanese Bakeries

Tel. #: 06-5722595

Contact this candidate