Customer Operations Administrator

SAARAH SADAN

076-***-**** ******.*****@*****.***

Personal Summary

I’m a pleasant, professional and proficient individual with great strategic sales; marketing skills and extensive customer service experience who’s always striving to deliver the highest standard. I have experience working with the public, both face-to-face; over the telephone and via e-mail. I’m an effective team member who can meet deadlines and someone who’s always willing to go the extra mile to get things done. I have a methodical and thorough approach to work and always go out of my way to maintain an enjoyable and clean working environment and upkeep of any organisation. Education History

National Senior Certificate: (Matric Grade 12) obtained in 2008 Institution where completed: Good Hope Seminary Girls High School Skills and Competencies

• Well-organised, great at juggling tasks and prioritising in an effective and efficient manner

• Provide high quality customer service and resolving and managing queries to closure

• Good level of numeracy and able to think quick and act immediately

• Impeccable telephone manners and etiquette

• Calm and composed under pressure, working within a busy; fast-paced and demanding team environment and thrives on working towards meeting set deadlines for any given task

• Able to work with minimum supervision and takes on initiative Career Background

Yoco Technologies (Pty) Ltd

Position held: Customer Operations Administrator and Logistics & Supply Chain Co-ordinator Employment duration: 13 August 2018 to 14 May 2020 Duties and responsibilities: Provide administrative and support service, attend to customer questions and/or queries, process orders and oversee cycle of order fulfilment, ensure supplies; stock; materials; packages; and/or products are processed through the delivery and/or warehouse system efficiently and safely, generating invoices and uploading documents, etc. Reason For Leaving: Contract Ended (Retrenched due to Covid-19) Referee Details: Yusuf Jassat (Supply Chain and Logistics Manager) – 072*******/*****@****.*** Nordien Law Incorporated

Position held: Receptionist/Administrator and Assistant Paralegal Employment duration: 03 July 2017 to 30 April 2018 Duties and responsibilities: Customer and hospitality service, operate Point of Sale (POS) system, administrative and secretarial duties, regular maintenance and upkeep of front-line area, etc. Reason For Leaving: Resigned due to lack of growth opportunities Referee Details: Zeeshaan Nordien (Company Director) – 021*******/***@**********.**.** Tile-Africa

Position held: Design Advisor

Employment duration: 15 June 2015 to 13 April 2017 Duties and responsibilities: Customer service, operate Point of Sale (POS) system, merchandise and replenish stock and store displays, regular maintenance and upkeep of store (housekeeping), upload and capture customer details and products on system, cash-up at the end of shift, etc. Reason For Leaving: Resigned due to home relocation and became difficult to travel Referee Details: Clinton Jacobs (Branch Manager) – 082*******/**********@**********.**.** Vintage Bazaar

Position held: Sales Assistant

Employment duration: July 2013 to June 2015

Duties and responsibilities: Customer service, operate Point of Sale (POS) system, merchandise and replenish stock and store displays, regular maintenance and upkeep of store (housekeeping), upload and capture customer details and products on system, cash-up at the end of shift, etc. Reason For Leaving: Store Closed Down

Referee Details: Yasmine Wells (Store Owner) – 072*******/*******@*****.*** Quest Staffing Solutions

Position held: Reference checker, Recruitment consultant, Interviewer and Co-ordinator Employment duration: May 2012 to May 2013

Duties and responsibilities: Complete confidential reference and background checks, advertise available vacancies, recruit and interview potential job candidates, build-up and maintain company database, co-ordinate recruitment projects, provide administrative support, etc. Reason For Leaving: Contract Ended

Referee Details: Telanie Goosen (Talent Acquisition Manageress) - 082******* Shine The Way 177

Position held: Receptionist / junior PA and part-time facilitator at institute Employment duration: February 2012 to April 2012

Duties and responsibilities: Customer service (front-line), admin duties, secretarial (PA) duties, provide administrative support, educate students specific course subjects, compile lesson plans, etc. Reason For Leaving: Resigned due to receiving a better salary package at Quest Staffing Solutions Referee Details: Natasha Sedras (Business Owner) – 071*******/*******-******@*******.**.** Zetaweb Training Institute

Position held: (Intern then promoted to staff member) Administrator and junior PA Employment duration: August 2011 to January 2012

Duties and responsibilities: Customer service (front-line), admin duties, secretarial (PA) duties, provide administrative support, attend to customer queries and/or questions, etc. Reason For Leaving: Resigned due to receiving a better offer at Shine The Way 177 Referee Details: Ham and Alex Kumuntu (Managing Directors) – 074******* Pure Solid 13

Position held: Sales Assistant

Employment duration: March 2011 to July 2011

Duties and responsibilities: Customer service, operate Point of Sale (POS) system, merchandise and replenish stock and store displays, regular maintenance and upkeep of store (housekeeping), capture and upload customer details and products on system, cash-up at the end of shift, etc. Reason For Leaving: Store Closed Down

Referee Details: Marco Helfer (Store Owner) - 084******* Scoop Clothing Store

Position held: Sales Assistant

Employment duration: February 2009 to February 2011 Duties and responsibilities: Customer service, operate Point of Sale (POS) system, merchandise and replenish stock and store displays, regular maintenance and upkeep of store (housekeeping), upload and capture customer details and products on system, cash-up at the end of shift, etc. Reason For Leaving: Resigned to home relocation and became difficult to travel Referee Details: Beverley MacMillian (Store Manageress) - 072******* Food Company Restaurant

Position held: Waitress and Hostess

Employment duration: January 2009 to May 2009

Duties and responsibilities: Customer service, operate (POS) Point of Sale system, train and guide new staff where necessary as directed by superior, regular maintenance and upkeep of the restaurant (housekeeping), draw-up new menus, specials and rosters for the day and week, cash-up at the end of shift, provide regular feedback to manager on duty, etc. Reason For Leaving: Resigned due to receiving permanent employment at Scoop Clothing Store Referee Details: Tesfaye Tegegne (Supervisor) – 072*******/**************@*****.***

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