Mukesh Kumawat

Assistant Outlets Manager

Email: adf3uu@r.postjobfree.com

Mobile: 971-*********

Address: Abu Dhabi, UAE

Nationality: Indian

Date of Birth: January 06, 1992

Linked-in: https://www.linkedin.com/in/mukesh-kumawat-26471973/ CAREER SYNOPSIS:

A veteran Assistant Outlets Manager with 2+ years in a managerial position, possessing comprehensive background in fast-paced multi outlets. Courteous service professional with a strong dedication to exceeding expectations. Dynamic manager skilled in developing and training teams, effectively controlling costs, and achieving revenue and guest satisfaction in competitive environment. Expert communicator enthusiastic about fostering a positive and result oriented team culture. SKILLS:

Food and Beverage operation

People management

Marketing strategy

MICROS

Revenue forecasting

Creativity, and Innovation

Leadership

Menu planning

Upselling

Interpersonal

Issue resolution

Decision making

Organization, and Planning

Customer service

Training

Team building

WORK EXPERIENCE:

ANDAZ CAPITAL GATE February 2019- August 2020

Abu Dhabi, UAE

Assistant Outlets Manager

Directed daily front and back shift operations, with a cross-functional team of 30+ employees of an Award-winning fast-paced Mediterranean Restaurant, Terrace Bar, Room Service, Lobby Lounge, and Banquet.

Dealt directly with event organisers on holding cocktail reception, meeting, and corporate dinner for VIP clients at hotel.

Created new concept for Wine and Cheese night event, to accelerate Lounge sales.

Reported on P&L statement, sales report on a daily and monthly basis.

Assessed FB and labour costs daily, and ensure costs are in line with budgeted and forecasted figures.

Created seasonal promotions to boost beverage sales, for the Bar and outpaced the guest's footfall rate by 15% in 2019.

Executed the offsite catering operations once in 2 months, for the Ministry of Foreign Affairs UAE.

Maximized the staff retention rate by 14% in 2019, by conducting performance evaluations, training, guidance, coaching, and counselling of colleagues.

Ascended FB customer satisfaction rate by 12% in 2019, recorded on Medallia, by motivating employ- ees to provide excellent and authentic service in all the outlets. HYATT CAPITAL GATE September 2015-January 2019

Abu Dhabi, UAE

Outlet Team Leader

Assisted the Outlet Manager in- running of the daily FB operations.

Proved instrumental in dealing with and resolving guests’ complaints.

Complied with HACCP in all the outlets in obedience to Abu Dhabi Food Control Authority.

Groomed team members on product knowledge, service techniques, and guest interaction.

Executed monthly beverage inventories, oversaw, and trimmed daily spoilage. HYATT CAPITAL GATE September 2013-August 2015

Abu Dhabi, UAE

Senior Waiter

THE LEELA PALACE May 2011-August 2013

Udaipur, India

Bar Waiter

MICHELIN STAR EXPOSURE:

Cooperated with Michelin 2-star Chef Matteo Rizzo, for 5 Days, during the Taste Master Series Abu Dhabi 2019.

RE-BRANDING EXPOSURE:

Associated with the re-branding team of the hotel, from HYATT- ANDAZ, in 2018 transitions took 4 months.

Created the new set of standards of service operation, and redefined work culture of 30+ subordinates. EDUCATION:

STATE INSTITUTE OF HOTEL MANAGEMENT

Udaipur, India December 2009-July 2010

Level of Study: Diploma

Major: Food and Beverage Service

MOHAN LAL SUKHADIA UNIVERSITY

Udaipur, India April 2011-March 2014

Level of Study: Degree Bachelor of Arts

Major: Public Admin, History, Political Science

TRAINING AND CERTIFICATES:

‘‘Leading Inclusively’’ Andaz Abu Dhabi, November 2019.

‘‘Difficult Interaction’’ Andaz Abu Dhabi, October 2019.

‘‘Fire Fighter’’ Andaz Abu Dhabi, May 2019.

‘‘Train the Trainer’’ Andaz Abu Dhabi, April 2019.

‘‘First Aid’’ Andaz Abu Dhabi, July 2018.

‘‘Food and Safety’’ Abu Dhabi Food Control Authority April 2015.

‘‘Employee of the year’’ The Leela Palace Udaipur, India February 2012.

Contact this candidate