Customer Service Officer
Resume:
ONAFOYE OLADIMEJI
**, ******* ******** ******, ****** Phase 2, Lagos State.
Email: ****************@*****.***
SUMMARY
A diligent, disciplined and versatile graduate with bias for inventory, budget, finance, customer service and a dynamic ability to fit in any work environment. I am an innovative and enthusiastic team player with inputs which are vibrant, research based and dedicated to restructuring processes and proficiently resolving issues to the overall productivity of the organisation. Key strength includes:
• Ability to function effectively in multi-disciplinary teams within a matrix management environment, take on ad-hoc assignments and work flexible as required.
• Curiosity and desire to learn and expand skills set and seek assistance from supervisors/colleagues and learn from them.
• High level of adaptability and flexibility with the ability to troubleshoot and generate workable solutions to issues.
WORK EXPERIENCE
Administrator (National Youth Service Corp) 2018 – 2019 Institute of Chartered Accountants of Nigeria, Abuja office
• Compiled and prepared reports and documentation pertaining to national assembly bills.
• Sorted and distributed outgoing posts.
• Acted as customer relation officer, efficiently handling student inquiries daily while also prompt resolution of complaints.
• Regularly preparing sales report.
Inventory and Budget officer (Intern) 2016 – 2017
Institute of Chartered Accountants of Nigeria, Lagos
• Acted as Budget officer preparing various program actual and estimated budget using excel.
• Estimated materials available and constantly kept record.
• Analysed various data from each program to determine the performance of every facilitator.
• Movement and Replenishment of depleting materials in stores.
• Prepared regular reports including expenses and office budget.
• Providing management with feedback
VOLUNTEER SERVICE
Lagos State Volunteer Corps 2020 – Till Date
• Sensitization of primary school children on personal hygiene
• Assisted in the distribution of palliatives to the elders and vulnerable ones across the state
• I assisted in the distribution of face masks across the state Assistant Presiding Officer (Ad-hoc staff) 2019
INDEPENDENT NATIONAL ELECTORAL COMMISION (INEC)
• Verification of voters in the 2019 general elections
• Authentication of voters with the aid of card readers SKILLS AND EXPERTISE
• Administrative Abilities
• Business Development
• Customer Service
• Basic Financial Skills
• Strong analytical and numerical skills.
• Time Management and Team Management
• Interpersonal and Organizational Skills
• Proficiency in Microsoft Office Suite
• Tech Savvy
• Creative and Analytical minded.
• Good Communication Skills (verbal, written and oral).
• Dedicated team player with result oriented skills.
• Flair for solving problems and intellectual work.
• Proficiency in the use of Microsoft packages.
EDUCATION
B.TECH. Industrial Mathematics (Second Class Upper Division) Nov 2012 – Mar 2018 Federal University of Technology, Akure Ondo State Senior Secondary Certificate of Education Sep 2010 – July2012 Shadel International High School
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