Customer Service Marketing

PHIL BONO

************@*****.*** C: 516-***-**** Dania, FL 33004

Summary

Originally from Woodbury, Long Island, Phil is a proven entrepreneur when it comes to owning and operating small businesses. From creating the concept to implementing business development and marketing strategies, Phil has done it all himself. He believes ethics play a tremendous role in his success and helping people along the way. Pinpointing how and why a business becomes successful or fails has always driven him. Alongside the mentality that, “the only source of knowledge is experience," to quote the esteemed visionary, Albert Einstein. Skills Summary

• Strong face-to-face customer interaction.

• Exceptional verbal and written communication.

• Strong enthusiasm for entrepreneurship and business.

• Entrepreneurial mindset: Team leader, proactive, driven, strong desire to succeed, committed to accomplish objectives, opportunistic.

• Time management and organizational skills.

• Ability to travel when needed.

Experience

SALES AND MARKETING SPECIALIST URBAN LIFE / Greek Franchise, Davie, FL

(3 yrs. 2 mo.)

My responsibilities were to go into neglected corporate locations to manage and make changes as I saw fit, resulting in selling them to an individual franchisee. I accomplished this by streamlining the brands menu choices, price points and P.O.S. system to become faster and more accurate for both PB

Phil Bono, Page 2

customer and employee. Ultimately, I was able to refocus their marketing images and redesign the interior layout to all future stores, giving the brand a much more ‘customer-centric’ experience. NORTH EAST OUTREACH COORDINATOR FHE Health, NY and FL (2 yrs. one mo.) I helped build the first responder’s program along with opening relationships with many Unions in the Tri-State area. Ability to communicate to people at all levels with a disarming personality enabled me to create not just clients, but friendships. Family interventions were a part of my days and though very challenging, very rewarding, like this job. FHE Health was an incredible place to work and represent, they have high moral standards along with incredibly talented staff. OWNER OPERATOR Maximum Tan, Naples, Florida Area and New York (14 yrs.) Owned and operated 6 full-service Tanning Salons, 3 in Long Island and 3 in Naples, Florida. Handled all aspects of customer service and marketing. Tackling all the build outs, lease negotiations, product line choices, pricing and location selections. OWNER OPERATOR Sign of the Times: Sign, Awning and Graphic Co., Syosset, NY (7 yrs.) Established my own brand called Sign of the Times. It soon grew to Awnings and Graphics due to my vigorous gorilla marketing tactics. I sold the business and started a chain of tanning salons I created spanning from New York to Florida.

Education

New York Institute of Technology

Field of Study: Business, Management, Marketing

ServSafe Certified/Food Protection Manager

Member, American Association of Franchisees & Dealers References on request

PB

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