Customer Service Personal Assistant

BAN ALBARHAM

Dubai · 055-***-****

*************@*****.***, Jordanian, Single, 32 Years old

A well-presented, articulate, and confident with medical background individual with proven great communication skills and customer service skills looking for an opportunity in the corporate field. I have the appetite to learn and develop myself further. I am flexible and I can handle pressure efficiently. EDUCATION

2005- 2011

BACHELOR OF MEDICINE, BACHELOR OF SURGERY (MBBS), DUBAI MEDICAL COLLEGE, DUBAI, UAE

BUSINESS EXPERIENCE

2014 – 2020

CABIN CREW, AIR ARABIA PJSC, SHARJAH, UAE

• Responsible for the safety of passengers.

• Doing routine safety checks before takeoff.

• Greeting passengers as they board and exit the aircraft.

• Showing passengers to their seats and providing special attention to certain passengers, such elderly or disabled.

• Attending pre-flight briefings.

• Serving meals and refreshments to the passengers throughout the flight.

• Demonstrating emergency equipment and safety procedures.

• Administering first aid to passengers when required. Dealing with medical situations in professional manner keeping the situation and passenger calm and reassured.

• Dealing with difficult passengers and situations politely and firmly.

• Promoting the sale of duty-free products.

• Ensure all passengers disembark at the end of the flight. All over head lockers, toilets and galleys needs to be careful checked to ensure that nobody has left their belongings on board the plane.

• At the end of the journey completing a flight report recording any incidents. 2012– 2014

PROMOTER, MULTIPLE COMPANIES

Worked in multiple events and campaigns in Dubai and Abu Dhabi with multinational companies as a promoter, companies I worked with:

o Coca Cola Campaign in Downtown Dubai.

o Arwa water campaign in Exhibition center, Abu Dhabi. o GSK, Sensodyne Campaign, Dubai in Gitex.

o Colgate Campaign, Dubai mall.

o DU telecommunication network, Dubai in Gitex.

2

o Etisalat telecommunication network, Dubai.

o DELL, Dubai World Trade Center, Gitex.

o Philips, Jamie Oliver’s Campaign in Gulf food event. o Unileaver, Rexona Campaign, Mall of the Emirates. o Avene, Skin Care campaign, JBR.

o Best food company, Tamrah Campaign in Gulf Food, Dubai World Trade Centre. 2012– 2014

MODELING, MULTIPLE AGENCIES

Worked with entrepreneur designers in Dubai Studio City and modeled their designs on Dubai ONE Television channel.

2011– 2012

MEDICAL INTERN HOUSE OFFICER, DUBAI HEALTH AUTHORITY (DHA) I was trained in government hospitals under Dubai Health Authority; Rashid Hospital, Latifa Hospital and Dubai Hospital. My training was entrepreneur designers in Dubai Studio City and modeled their designs on Dubai ONE Television channel. SKILLS

• Microsoft Office skills (Word, Excel, Power Point and Outlook)

• Fluent in English language (Speaking and

writing)

• Mother tongue language is Arabic (speaking and

writing)

• Communication skills

• Customer service skills

• Coordination skills

• Team Player

• Problem Solver

ACCHEVIMENTS AND CERTIFICATIONS

• Received numerous letters of appreciation for the excellent service provided to the customers on many occasions

• Got “Best Crew Member Award” in 2015 -2016

• GCAA flight cabin attendant license for A320, A321

• First aid certification, dangerous goods, and security training

• Air restrain and ditching evacuation training

• CPR training

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