Instructional Designer, E-Learning Specialist, LMS Administrator

·Best time to call: *:** am to **:** pm (U.A.E Time)

·E-mail: *********@*****.*** / *********@*****.***

·Phone Numbers: +971-********* / +971-********* / +971-********* / +971-********

Job Objective

I offer the visionary capability to strategize, communicate and execute business deliverables related to assignments in Instructional Designing, e-Learning, e-Content Development, Technical Writing, Technical Support, Content Writing or LMS Administration with a leading organisation of repute. Make the best use of my strength and capabilities to get the best result and to contribute to the success journey of the organisation. Work as the most efficient and responsible Curriculum Designer, Instructional Design Analyst / e-Content Developer in the organisation. Use strong presentation skills and harness the ability to communicate effectively at all levels.

Important Details

·Name (as per passport): Jyotirmoy Sen ● U.A.E ID: 784-1-971-***-****-8 (Dec 2022)

·Total Experience: 16 years ● U.A.E Driving License: 3780037 (Jan 2025)

·Passport: Z4979103 valid till Nov 2028 ● Visa: Finesse Sponsored Visa

·Notice Period Required: None ● Marital Status: Married

Core Competencies

Technical

Instructional Designing LMS Content Development Online Media Development

Technical Writing LMS Administration E-Learning Development

e-Content Design Curriculum Designing Course Design

Soft Skills

Customer Focus Attention to Details Teamwork (Team Player)

Innovation Adaptability Flexibility

Problem Solving Effective Communication Dependability

Instructional Design Platform (LMS)

Accord, Blackboard, SumTotal, Docebo, Cornerstone, Moodle, NetDimensions, TalentLMS, Desire2Learn, TTRO, eFrontPro, Docudraft

Instruction Design Software / Authoring Tools

Articulate 360, Adobe Captivate 2018-2019, Lectora (Travantis), iSpring Suite, Composica, eNetAuthor, Rise 360, Evolve Authoring

Video Creation / Editing Tools

Camtasia 2018, VideoScribe, Vyond (GoAnimate), Moovly, iMovie, Adobe Premiere Pro, Final Cut Pro, Prezi, Animiz, H5P, Adobe Replay, KineMaster

Designing, Graphics and Media Software

Adobe Illustrator, Adobe Photoshop, Adobe Photoshop, Adobe in Design, GIMP, paint.net, Pinta 2, Canva, Stencil, Crello, PicMonkey

Other E-Learning Software

Audio and Sound Software: Adobe Audition, Audacity, SoundForge.

Video Platform: YouTube, Vimeo, IGTV, Mediasite.

Library Management Platform: Evergreen, Koha, OpenBiblio, Biblioteq.

Learning Experience System (LEP/LXP): HowSpace, LearnAmp, Coursera, 360 Learning, Axonify, Cornerstone, Docebo, Auzmor Learning.

Wireframing and Prototyping Software: Proto.io, Invision App, Marvel App, Balsamiq.

Other ID Software: Assima (Cloning and simulation), UPK (User Productivity Kit - Simulation)

Current Organisational Experience

05th July 2020 till current date: GEMS Education, Sheik Zayed Road, GEMS Education Building, Dubai U.A.E as Learning and Development Consultant and System Administrator (Contract via Finesse)

Roles and Responsibilities:

Capture simulation for various functionalities of a new software Phoenix Classroom 2.0 to enable teachers to teach, communicate and interact with the students online

Create modules to enable teachers and students to become aware and proficient in using the new Phoenix Classroom 2.0 system

Create user manuals and other allied documentation to allow better facilitation in implementing the new system

Use Captivate 2019 to capture simulation and update the learning modules in the SumTotal based LMS system for GEMS

Test, troubleshoot and fix issues related to learning modules and courses on the SumTotal LMS system.

Create and upload training videos for teachers, parents and students on how to use the Phoenix Classroom 2.0.

17th April 2016 to 19th April 2020: Axiom Telecom, Axiom Town - Dubai Silicon Oasis (DSO), 626 Nadd Hessa, P.O Box – 9266, Dubai U.A.E as E-Learning Specialist, Instructional Design Analyst and LMS Specialist

Roles and Responsibilities:

·Develop e-briefs for retail store personnel, direct distribution staff to improve customer interaction and selling skills. (Improve communication, negotiation skills and handling difficult customers)

·Design, create and conduct a major portion of Induction for new joiners that include company overview, company operations, company history, company policies etc. (mission, vision, values, protocols, processes, and policies of the company)

·Initiate performance development in the field of sales, service and repairs for the company.

·Create and deploy WBT, ILT, vILT courses and in-store training packs related to retail salesforce development such as VAS (Value Added Services), Damage Protection, Extended warranty, Priority Repair, etc.

·Design and deploy videos for e-Learning courses such as customisation training, e-Commerce, digital marketing on the LMS

·Develop assessment for learners and track them for completion. Generate Kirkpatrick report and share the results and improvements with the stakeholders of each concerned department

·Analyse the Training Needs Analysis (TNA) to fill in the knowledge gaps and create / update / modify the courses or modules on the LMS or otherwise

·Create and deploy management development online course as a supplement to the existing classroom training

·Create and deploy competency framework online courses for all channels of business

·Develop and upload specific courses for van sales, call centre and tech squad (geek squad) channels to promote development and sales throughout all channels of business

·Develop specialised and sophisticated courses and modules to boost customisation services for all channels of business especially the retail channel and e-commerce (All departments related to sales)

·Work with subject matter experts from various channels of business such as retail, van sales, service centres and call centre to produce decision tree, decision forest, scripts, content, to act as a permanent knowledge base for each department.

·Draw timelines for completion of online modules, courses, on-job-training, assignments, quizzes and assessments

·Obtain, collate, modify and update NPI (New Product Introductory) modules and courses on the LMS

·Act as an expert and point of contact for the LMS and e-learning technical infrastructures and software applications to ensure accurately consistent resolution of questions and issues

·Design, create and prepare pocket-sized learning booklets for the latest mobile phone released by the vendors of Axiom telecom such as Samsung, Huawei, HTC, Lenovo, Four Mobile, Nokia and Blackberry

·Design, create and upload Learning Videos for customisation of mobile phones and tablets such as Liquid Nano-Protection, Sublimation (End-to-end Printing), Laser Engraving, UV Printing, Sparkle, Texture and Decorative Skins using screen capture software or video editing software

·Design and create learning modules and videos with proper and extensive screen capture while using the infinite platform for booking, cancelling, editing or finalising customisation orders for customers visiting the retail store or customers ordering online

·Update the company Facebook page by posting any important event or new product release by posting attractive banners and heading using Adobe in-design or Scribus.

·Design and create learning videos for G Suite that been adopted by Axiom as the email, chat, video calling and collaborative tool and communication system. Upload the modules, related assessments, generate reports and assign badges depending on the completion of the modules or courses

·Create, update and upload soft skill and technical courses and training programs for Direct Distribution and Axiom Care (repair services) departments.

·Maintain and update core competency online modules for all new joiners who have completed probation so that they get aligned to the company’s mission, vision, values and culture and become productive quickly

·Draw weekly and monthly reports for all different courses and modules for various departments and share the results and completion status with the appropriate stakeholders

·Create, develop, modify and deliver Leadership Development Programs such as Aspire. Draw their reports and send them to the concerned Line Managers.

·Create a dynamic and effective survey and feedback system for on-job training and coaching by Line Managers or trainers via the LMS survey of the feedback system

·Create a series of learning videos for G Suite that was adopted as the new email, chat, video and collaboration tool for all the employees. Upload the videos, enrol the users, generate reports of completion of the training program.

·Create a sequence of learning videos to form a systematic course for the Business-to-Business (B2B) HYKE platform newly developed to train the Direct Distribution salesperson to use the HYKE app and also train the independent retailers who will be using the HYKE app to place orders for the phones, tablets or accessories.

Clients Handled: Axiom Telecom™, Fono®, One Mobile®, Givori®, X-Customs™, Switch®, Four Mobile™

Previous Organisational Experience

9th November 2015 to 31st March 2016: Upwork® Global, 441 Logue Avenue, Mountain View, CA 94043 Phone: 650-***-**** as Freelancer Instructional Design Analyst (Freelancing for Upwork Global)

Roles and Responsibilities:

·Create and deploy Massive Open Online Courses (MOOC), Connectivist MOOCs (cMOOC) and Extended MOOCs (xMOOC) courses and motivate learners to effectively use the courses and minimise dropouts

·Maintain and update the MOOC courses depending on the latest developments in technology or environment-related to business or need

·Use TinCan™ API to track the interaction of the learners with the modules and the progress of learners

·Create, collate, update and publish online modules meant for cloud-based learning

·Visualise instructional graphics, the user interface and the finished product

·Provide exercises and activities that enhance the learning process

·Create supporting material/media (audio, video, simulations, role-plays, games etc.)

·Decide on the criteria used to judge learner’s performance and develop assessment instruments

·Write effective copy, instructional text, audio scripts/video scripts

·Create high-quality learning content (e-Learning based courseware, video, podcast, Jive blogs and discussions, live or recorded webinars, instructor-led courses, training guides, PPTs, performance support documentation, etc.) to ensure learner goals are achieved.

Non-Disclosure of clients.

31st July 2015 to 31st October 2015: Aptara®, Pune, Maharashtra, India as Senior Instructional Design Analyst and Online Media Designer (Contractual from Amal Infosys for Aptara®) Pune office: SEZ Building 4A, 1st Floor, S P Info city Pune Saswad Road, Phursungi Pune, India – 412308 Phone: +91-206*******

Roles and Responsibilities:

·Create courses for corporate clients in the field of Banking, Finance, Insurance, Healthcare, and Pharmaceuticals depending on the clients need and requirement

·Prepare compliance documents, manuals, journals, user-friendly learning material that includes virtual-ILTs, learning videos, simulations and PowerPoint or PDF-based resource.

·Design and implement alterations and modifications of existing modules or courses based on the feedback and inputs from the SME or content experts

·Create courses for redressing customer complaints through social media, such as Facebook®, Twitter®, blogs and third-party websites

·Work as on-site as Senior Instructional Designer at Reliance® for creating blended learning modules and ILT

·Work in conjunction with the Technical Head and Operation Head to create, document and facilitate on-floor, hands-on workshop training content

·Develop Facilitator's Guide (FG), Participant's Guide (PG), ILT and Workshop on the recently released 4G services from Reliance®

·Maintain an updated curriculum database and training records

·Provide train-the-trainer sessions for internal subject matter experts

·Manage and maintain in-house training facilities and equipment

·Maintain the LMS management structure to ensure it aligns with the Human Resources Organisation Chart and Learning and Development strategy

·Analyse current business needs to identify, recommend and implement computer-based systems and e-learning solutions

·Link e-learning modules and their associated exams to the LMS to allow the use of the LMS exam bank

·Collate and analyse feedback and propose appropriate corrective measures to maximise program impact.

·Modify, upgrade, install and reinstall e-learning software and operating systems and servers.

Clients: Reliance®, Coldwell Banker, KPMG® SAP™, Cisco™, Maximus® and McKesson™.

10th April 2015 to 30th July 2015: Magna Infotech, Mumbai, Maharashtra, India as Senior Instructional Design Analyst and Curriculum Designer (Contractual for Accenture Consulting). Magna Infotech (A Division of Quess Corp Limited) 201-202, 2nd Floor, Harbhajan Building,

Near Bombay University, CST Road, Kalina, Mumbai – 400 098 Phone: +91-22-423*-****.

Roles and Responsibilities:

·Design and develop courses depending on the customers need and requirement

·Perform evaluation and determine the audience and initiate trial runs for the courses or live demonstration of instructor-led training with actual, effective and useful content materials

·Design and implement ILT, WBT, v-ILT and implement alterations and modifications based on the feedback and inputs from the subject matter experts and allied team

·Create instructional content, layouts, and interactivity

·Create and quality check storyboards. Check the content after development and before delivering to the client

·Prioritise, manage and meet deadlines for various modules and deliverables

·Work as on-site as Senior Instructional Designer at Accenture® Consulting for creating blended learning modules and ILT

·Design and prepare educational aids and materials that are WCAG and 508 compliant

·Assess instructional effectiveness and summarise evaluation reports determining the impact of training on the employee skills and its effects on their Key Performance Indicators (KPIs).

·Partner with internal stakeholders and liaise with matter experts regarding instructional design

·Troubleshoot hardware and software issues for desktop computers, laptops, printers and other accessories

·Create and deliver Global Payroll and other related courses for Australian Defence Forces (ADF) using Applications Management Services Partner Arrangement (AMSPA®) standards.

Clients: Australian Defence - Applications Managed Services Partnership Agreement (AMSPA®).

12th November 2010 to 6th Apr 2015: Accenture® Services Limited, Vikhroli, Mumbai, Maharashtra, India, as Instructional Design Analyst and LMS Administrator – Delivery and Operations. Address: Plant No 3, Godrej & Boyce Complex, L B S Marg, Vikhroli West, Mumbai - 400079, Opposite Pirojshanagar.

Roles and Responsibilities:

·Create and develop ILT, v-ILT, WBT, CBT and blended courses

·Develop content including self-learning materials for distance education students

·Create error-free storyboards with minimum guidance from Instructional Design Leads and Subject Matter Experts

·Create workbooks, checkpoints, and assessments comprising of multiple-choice questions, crosswords, concept maps, puzzles and gamification

·Create instruction manuals and technical catalogues. Prepare documents to ease troubleshooting steps in case of breakdown or maintenance

·Create checklists and other standard instructional documents to ensure high-quality training content

·Review, edit and proofread the training content (Hand-outs / Online Resources / Digital Media)

·Choose appropriate training methods, such as simulations, mentoring, on-the-job training, professional development classes etc.

·Market available training opportunities for prospective clients

·Create supporting material/media (audio, video, simulations, role-plays, games etc.)

·Decide on the criteria used to judge learner’s performance and develop assessment instruments

·Conduct market-wide needs assessment and identify skills or knowledge gaps that need to be closed

·Use accepted education principles and track new training methods and techniques according to the latest Instructional Design theories

·Assist in the implementation of e-learning modules that utilize multiple authoring tools and methods to ensure they successfully integrate with the LMS

·Troubleshoot hardware and software issues related to the Learning Management Software (LMS), e-Learning or Instructional Design software

·Troubleshoot and remove any malware, PUPs, tracking cookies, keyloggers, adware while using e-Learning tools and software, media creation and enhancement software

·Troubleshoot, upgrade, install and reinstall operating systems, e-Learning, authoring and publishing tools and video creation and audio enhancement software and other related e-learning software

·Conduct complete troubleshooting and monitor the maintenance of modems, routers and Internet services using DSL services.

Clients: Nike™, Cargill®, Telstra™, BMW™, Oracle® Corporation, Hana Financial, Unilever®, BT Group, Adhaar, Kimberly-Clark, Thomas Cook® and Shell™ Global.

Other Experience

5th July 2006 to 15th October 2010: Supreme Mullite™ India, Vapi, Gujarat, India, as Manager - Furnace Operations and Furnace Designing.

15th June 2003 to 7th December 2005: Ace Industrial Consultant, Mumbai, Maharashtra and Vapi, Gujarat, India as Manager Small Projects.

10th February 2003 to 10th June 2003: Vijay Pumps Private Limited, Vapi, Gujarat, India, as Maintenance Manager.

15th June 99 to 31st December 2002: Control Electric Company, Noida, Uttar Pradesh, India, as Assistant Manager Marketing.

2nd Feb 97 to 30th May 99: Omkareshwar Minerals, Katni, Madhya Pradesh, India, as Administrative and Quality Assurance Manager.

Academic Profile

Degree

Institute/Board

School/College

Year

Percentage

Big Data & Hadoop™

Edupristine®

Cloudera

11th Oct 2015

NA

PHP® & MySQL

N.I.I.T.™

NIIT & Zend

30th June 2012

82.2%

Oracle® PL/SQL DBA

N.I.I.T.™

NIIT

27th May 2010

84.0%

P.G.D.B.M

M.S.P.I.®

MSPI (New Delhi)

15th Apr 1999

76.2%

D.I.S.M

Aptech®

Aptech Computer Education

25th June 1999

88.0%

B.E Electronics

Pune University

Dr. D.Y.Patil College of Engg.

23rd July 1997

52.0%

AISSCE (12th)

C.B.S.E.

Apeejay Public School

04th June 1990

74.0%

AISSE (10th)

C.B.S.E.

Apeejay Public School

08th June 1988

74.8%

Academic Specialisation

Educational Degree

Specialisation

BE Electronics

Fibre Optics, Microprocessor Based Systems, Power Electronics and Digital Electronics

P.G.D.B.M.

Managerial Decision Making, Project Management, Marketing Strategy, International Business Strategy and Consumer Behaviour

D.I.S.M.

Software Development Life-cycle, Basics of Operating System, Programming and Debugging, Identification of possible solutions, Selection and justification of the choice

Oracle 9i / 10g, PL / SQL, DBA and Programmer

Configure and use recovery manager, Work on database recovery and flashback, Monitor and manage memory, Use automatic storage management and performance management, Configure Oracle network environment

PHP®, HTML®, CSS®, and LinuxTM

Write MySQL® Metadata, Implement PHP® functions for retrieving Metadata, Use PHP® and HTTP authentication, Use PHP® configurations and data encryption, Implement Object Oriented Programming, exception handling and Linux, Work on RedHat Enterprise (RHEL), Ubuntu® 9.2.0, Ubuntu® 12.04 and Ubuntu® 13.10

Big Data and HadoopTM

Concepts of Hadoop Distributed File System, Setup a Hadoop cluster, Write MapReduce® code in Java®, Perform data analytics using Pig® and Hive®, Use data loading techniques using Sqoop® and Flume®, Implement HBase®, MapReduce® integration, advanced usage and advanced indexing, Analyse the working of ZooKeeper service, Use Apache Oozie to schedule and manage Hadoop jobs, Implement best practices for Hadoop development and debugging, Develop a working Hadoop architecture, Work on a real-life project on Big Data analytics.

Major Projects (Recent)

Phoenix Classroom 2.0 Online education platform for schools in UAE (05-July-2020 – ongoing)

Create learning modules, training videos and user manuals for teachers, parents and students to use the various functionalities of Phoenix Classroom 2.0. This software is used in over 250 schools in UAE to provide online educations to the students.

Migration from NetDimension LMS to Moodle based TTRO LMS (10-Sep-2019 – 15-Feb-2020)

A gradual transition from old NetDimensions LMS installed on Axiom servers to new cloud-based Moodle LMS implementation with new, enhanced and customized functionalities.

Create, update and maintain Digital Library (23-June-2019 – 15-Dec-2019)

Create, update and maintain the Digital Library with new and relevant courses, learning modules, learning videos, e-books, audio books, documents, PowerPoints, Checklists and sheets.

G Suite Implementation (03-Jan-2020 – 15-Apr-2020)

Systematic implementation of G Suite learning modules and videos for Axiom Telecom employees to adapt to the new email, chat, video calling and collaborative tool.

HYKE Platform Implementation (18-June-2019 – 30-Mar-2020)

Create a sequence of learning videos to form a systematic course for the Business-to-Business (B2B) HYKE platform newly developed to train the Direct Distribution salesperson. Uploaded all videos on the Digital Library and the LMS. Keep track of completion and generate reports and share with stakeholders.

Global Payroll for Australian Defense Forces (ADF) (10-Apr-2015 - 30-July-2015)

Design, create and deliver Global Payroll and other related courses for Australian Defense Forces (ADF) using Applications Management Services Partner Arrangement (AMSPA) Standards. Lead a team of 6 dedicated for this project, delivered final content on the LMS and Library Management Platform.

4G Network and handset for Reliance (31-July-2015 – 31-Oct-2015)

Collate, arrange, monitor and release modules, videos, library contents and learning contents to train Reliance staff to help customers with the newly released 4G network and associates mobile and other devices. Monitor and help customer using social media, sites and forums to lodge complaints or issues.

Big Data, Hadoop and Data Mining Courses (03-Mar-2014 – 03-Apr-2015)

Designed, created, tested and delivered all Data Mining courses. The complete data mining courses consisted of many interesting modules such as Introduction to Big Data, Hadoop and MapReduce, NoSQL, YARN, Data Science, Sqoop, Hive and other software. An interactive set of courses were developed. Classroom training that included hands-on-training was also developed to complement the online courses.

Cargill Project (07-Mar-2013 – 01-Mar-2014)

Created, modified, tested and uploaded courses on the Tartan LMS for Cargill (Food Giant). Worked on courses for Cargill on behalf of Accenture. Restructured some of the existing courses on the Tartan LMS. Created some courses and simulation for easy learning for Cargill employees involved in task facing customer directly. I was working with a big team of about 15 members while working on this project.

Telstra Project (10-Feb-2012 – 12-Feb-2013)

Worked on courses for Telstra (Australian Telecommunication) while working for Accenture. The project involved the remodeling of some of the existing courses for Telstra and uploading to the Telstra own LCMS systems. The project also involved technical courses such as implementation and use of Fiber to the Home (FTTH), Active Optical Networks (AON), Integrated Fiber in the Loop (IFITL), Optical Network Units (ONU) and Optical Network Terminals (ONTs).

Awards

·Social Care Expert for ILTs in September 2015 (Reliance-Aptara)

·Uno-Numero award for delivery excellence in September 2011 (Accenture)

·Inspiring Efficiency award for installation and site supervision in Feb 2004 (Ace Industrial Consultant)

·Appreciation letter from the onshore team and stakeholders for the best online courses developed for Big Data, Hadoop™ and other data mining and data visualisation courses in September 2014 (Accenture®)

·Certified as the Trainer for Axiom Telecom after attending train the trainer program in Sep 2018.

·Digital Learning Solutions Expert and appreciation for creating valuable learning videos for B2B HYKE platform for Axiom and its independent retailers on 5th March 2020.

Trainings and Certifications

Aerospace and Defense Industry Generalist Certification (Accenture)

Communication Technology Industry Generalised Certification (Accenture)

Enterprise Technology Generalised Certification (Accenture)

Data Privacy Training (Accenture)

Client Data Protection Training (Accenture)

Effective Business Writing Training (Accenture)

Information Security Training (Accenture)

Assertive Communication Training (Accenture),

Telecommunication Industry Overview Training (Accenture)

Information, Communication and Technology (ICT) Overview Training (Accenture)

Certification from Dell as a Technician (Dell)

Moodle Training (Axiom)

Data Migration Training (Axiom)

Effective LMS Administration and Maintenance Training (Axiom)

Train the Trainer (Axiom), Delegation Skills (Axiom)

Stress Management (Axiom)

Time Management (Axiom)

Negotiation Skills (Axiom)

Agile, Scrum and Kanban Methodologies (Axiom)

Software Development Lifecycle (Academic)

3 C Problem Solving (Kaizen Institute)

5 S Training (Kaizen Institute)

SumTotal Advanced LMS Training (GEMS).

Groups

Associate Member of Institute of Engineers (A.M.I.E.)

Personal Dossier

Address: 306 Middle East Building, Al Nahda-2, Dubai, (U.A.E).

Languages Known: English (Fluent), Hindi (Fluent), Russian (Basic) and Arabic (Basic)

Hobbies: Internet surfing, Numismatics (collecting coins), Philately (collecting stamps), going for long drives and reading technical books.

Social Media Presence

Website: https://sites.google.com/view/jyotirmoy-sen/home

LinkedIn: https://www.linkedin.com/in/jay-sen-19a60251/

Video Resume: https://youtu.be/p4kiX8jJr9U

YouTube: https://www.youtube.com/channel/UCWXQD7Mw8rd7VGDdg5amQ4A?view_as=subscriber

Instagram: https://www.instagram.com/jay.14.sen/

Skype Name: live:jyokausen Skype ID: +971*********

GitHub: https://github.com/Jay-14-Sen

Declaration

I hereby declare that all the information mentioned above is correct and true to the best of my belief and knowledge.

Date: Time: Signature:

Jyotirmoy Sen

ʘ E-Content Developer

ʘ Instructional Designer

ʘ Curriculum Developer

ʘ Multimedia Developer

ʘ Content Writer

ʘ Technical Writer

ʘ LMS Administrator

JYOTIRMOY SEN

ʘ Virtual Educator

ʘ E-Learning Specialist

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