Giselle Morales

NVOCC licensed Transportation Specialist, with skills in sales, customer service, logistics and management. PH:201-***-****

Skills: Microsoft Office: Word, Excel, Outlook, PowerPoint, QuickBooks, AS400, Cargowise and IES Bilingual English/Spanish.

Work History

Seafrigo USA, INC.

Operations Import Specialist

●Experienced with full and consolidated container shipments. This includes dry or reefer with genset accommodations and PTT requests

●NVOCC and Freight forwarding-Receive bookings from overseas and process it through AMS and IES systems

● Send ISF and arrival notices, commercial invoices and packing lists to clients and custom brokers

● Monitor vessels for accurate ETA

● Dispatch all shipments to in house and owner operated drivers.

● Transfer freight to meat inspection facilities and exam sites when applicable

● Experienced in cross dock and rail shipments

● Communicate with all drivers to ensure freight has been delivered successfully

● Secure chilled, frozen and dry warehouse appointments. This includes via online appointments for 3pl warehouse deliveries

● Provide customer service to all phone calls /emails including issues with steamship lines, ports, customs and FDA holds

● Send weekly reports to upper management on all freight exceeding free storage time in the warehouse

● Send all original documents to custom brokers via Fed Ex and UPS

● Attend bi- weekly management meetings to ensure all client needs are met. Arrange meetings with outside carriers and potential clients

● Accounts Receivable and Accounts Payable Billing

● Filing, Scanning and Faxing

● Maintain all SOP profiles with current information

● Send quotes to potential and existing clients

A1 International, Sep 2014–Mar 2015

Lead Dispatcher

● Answer all phone calls /emails including customer service issues

● Assign all routes to drivers

● Monitor drivers to ensure all packages are successfully delivered

● Send hourly reports to corporate on all delivered, non-delivered and delayed Amazon, medical supplies and FedEx

packages

● Cut out tickets for FedEx

and medical supplies tickets when live jobs comes in

● Attend weekly management meetings to discuss the strengths and weaknesses of the operation for improvement

● Enter all POD, RNH, return and missing packages in the system

● Set up business packages for next business day delivery

● Sorting of Amazon packages when line haul trucks arrive

● Coordinate driver schedules to ensure coverage is met at all times

AC Fleet, Jun 2012–Jan 2015

Office Manager/Operations Dispatcher

● Enter all phone, email and fax orders in the system

● Assign drivers on daily routes including next day.

● Dispatching including live orders and ensuring deliveries are met on time within DOT regulations

● Confirm all driver ability for same day and next day routes

● Knowledge of NJ and NY port locations

● Monitor all container pick up and drop off times daily from NJ and NY ports within their regulations to prevent per diems

● Assign chassis to in-house

drivers

● Hiring/Firing drivers and ensure all documentation is kept up to date

● Check container availability using port websites

● Answer customer service calls and address email issues

● Billing, Filing and Faxing

● Setting up payroll for drivers

CarsCo Jan 2014–Jul 2014

Dispatcher/Reservationist

● Enter all phone and internet orders including farm out and farm in orders

● Get driver availability for same and next day work

● Assign drivers to routes and monitor their reports during pick up and drop off locations

● Look up information and addresses for clients

● Verify all next day routes for pick up time and location, drop off locations and flight information to ensure accuracy

● Took international reservations for mother company

● Setup

manifests for multiple reservations from corporate offices in excel

● Knowledge of all airports and main inner cities across the world

● Maintain communication with greeters

● Ensure all chauffeurs are on time and that all routes are executed Worldground Transportation, Jan 2013–Jan 2014

Dispatcher/Reservationist

● Enter all phone and internet orders including farm out and farm in orders in Limos Anywhere system

● Check flight status and make proper adjustments to reservations when necessary

● Receptionist for the business and transfer all calls to all the departments

● Get daily driver availability for same day and next day work

● Assign drivers to routes and monitor their reports during pick up and drop off locations

● Look up information and addresses for call in clients

● Verify all next day’s routes for pick up time and location, drop off locations and flight information to ensure accuracy

● Setup

manifests for multiple reservations from corporate offices in excel

● Settle all reservations in limos anywhere to adjust profit rate and driver earnings

● Knowledge of all main airports and main inner cities in the tri state

● Schedule all auto body appointments for vehicles when necessary

● Maintain communication with greeters

● Ensure all chauffers are on location 15 minutes prior to pick up time and that all routes are executed

Bolt Bus, Jun 2011–Nov 2012

Operations Supervisor

● Supervisor dispatching for a bus company

● Confirm over 100 drivers for their run for the following day. Coordinate all bidding for drivers and their routes by seniority

● Handle both East and West coast payroll which include New York, Philadelphia, Washington D.C., Boston, Seattle and Portland. Enter all sick, personal and vacation pay for all drivers.

● Enter bus numbers in the system for each driver daily

● Answer all phone calls including customer service. Answer customer service emails daily

● Inspect and check all driver log books thoroughly. Recording all of driver hours in the system

● Rescue buses and passengers during breakdowns and reporting them to Fleet and MRD

● Rent buses during bus shortage from other companies

● Play the role of night foreman 1 day a week including bus maintenance for same and next day

● Create bus maintenance reports and send them to the president

● Create bus location list for 92 buses

● Handle all Administrative Assistant duties for both New York and Boston divisions

● Handle lost and found and send all reports to corporate

● Handle all hotel reservations for drivers

● Update bus board

● Send daily shift reports with great detail describing the events of my shift

References

Al Raffa - 201-***-**** Ext 1010

Managing Director

Orlando Martinez – 201-***-****

Import Buyer

Helen Moore – 201-***-****

Manager

Jonathan Baez – 973-***-****

Manager

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