Employee Relations Manager

Asif Iqbal

Human Resource Professional

C a r e e r O b j e c t i v e s

Seasoned recruitment professional in Talent Acquisition & Client Servicing. Strong focus on core HR operations process and system compliance, people management and customer relationship. I am expert in Technical / non- Technical hiring, experience in Permanent, Contract-to-hire and Contract positions for various companies.

E d u c a t i o n

MASTER OF BUSINESS ADMINISTRATION • Human Resources Mahatma Gandhi University • Marketing

2010 - 2012

BACHELOR OF SCIENCE • Computer Science

Periyar University

2006 - 2009

E x p e r i e n c e

Client Services - Manager

VARITE INDIA PVT LTD. Dec 2019 – Till date

Multi-faceted professional with vast experience in Operations Management Client Servicing functions. Proven capabilities in heading operations delivery, monitoring delivery of high quality customer experience, elevating customer satisfaction while adhering to SLAs. Skilled in supervising complaint management involving addressing all escalations and resolving them within the specified Turnaround Time

(TAT). Expertise in strengthening relationships with clients/customers; ensuring high customer satisfaction by providing them with best possible solutions for the queries/concerns raised. Handling E2E HR Roles & Responsibilities from Attendance & Leave, Grievance Redressal, Attrition, Performance Appraisals, Internal and Exit Formalities. Talent Acquisition - Lead June 2015 – Oct 2019

CONCENTRIX TECHNOLOGIES.

Sr. Recruiter – Talent Acquisition Sep 2014 – Mar 2015 SIXSIGMA SOFT SOLUTION PVT LTD.

Hr Executive – Talent Acquisition

VALDE TECH INDIA PVT LTD.

Apr 2013 – Aug 2014

P e r s o n a l D o s s i e r

Date of Birth : 01-Jan-1988

Marital Status : Single

Languages Known : English, Hindi & Tamil

C o n t a c t

+91 6 3 8 2 3 5 6 3 2 4

a s i f . m u n n a . a j @ g m a i l .c o m

# 4 0, 9th M a n i R o a d, M a r u t h i

N a g a r, M a d I w a l a,

B a n g a l o r e – 5 6 0 0 4 8.

K a r n a t a k a.

C o r e C o m p e t e n c i e s

IT Recruitment

Permanent / Contract Staffing

ITES / Volume Hiring

Campus Hiring

Stakeholder Management

Vendor Management

Leave Management

Attendance Management

HRIS / HRMS Management

HR Operations

Process Training

Induction & Orientation

Employee Relations

Employee Engagement

On boarding & Joining

Formalities

Off-Boarding & Exit Formalities

Training & Development

Employee Grievance

T e c h n i c a l S k i l l s

Greyt HR / Hire Pro / Taleo

Exelare

VLOOKUP & HLOOKUP

Pivot Table

Subtotal & Freeze Pane

Conditional Formatting

Advanced MS Excel Formulas

P r o f e s s i o n a l E x p o s u r e

Talent Acquisition / Client Servicing / Stakeholder Management :

Working closely with the Business in Understanding the hiring needs for the Fiscal

Effective Stakeholder Management, Effective TAT as per the level of requisition

Projecting the Hiring needs month wise and planning the hiring Strategies and event calendar Working towards reaching the committed monthly & Yearly NTE

Bi-weekly reporting on the Hiring status to the Leadership

Partnering with Business & Respective Hiring Managers to understand their requirements and fulfil the same within stipulated time.

Managing the relationships with hiring managers by building relationships & earn trust within each business unit. Doing this by maintaining reports and weekly meetings to share update on each open requisition.

Managing end to end recruiting process in fulfilling IT technical & ITES/BPO and non-technical volume hiring and also ensuring a smooth and positive candidate experience.

Partnering with Business & Respective Hiring Managers to understand their requirements and fulfil the same within stipulated time.

Managing vendor management, and segregating my team members for particular vendors for the drive, on weekly basis.

Implementing effective staffing strategies to focus on recruiting the most qualified candidates and provide a qualified and diverse candidate pool.

Cultivate relationships with key candidate and specific talent pools, defined according to long-term initiatives and direction of the organization - turn applicants from non-active to active by developing strong candidate relationships

Ensure in providing great Customer (Candidates & Hiring Manager/Business Leaders) experience by effectively interacting with them and updating them status in the shortest possible time HRIS Management / HR Shared Services / Employee Self Service:

Managing Employee Database Administration in Greyt-HR / Hire Pro HRIS packages for various clients, assigning Employee Self Service user name & password for employees.

Timely up-dation of Attendance & Leave Management in the HRIS System. Performance Appraisals & Training & Development:

Preparing Performance Appraisals report & Make the appraisal feedback meeting useful and productive for the organization and the employee.

Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business leaders / managers and human resources departments. Employee Relations / Employee Engagement:

Addressing daily employee concerns and issues, Developed long term relationship with employees through personal interaction and proximity.

Employee grievance – acting as single point of contact for all employee related issues, Clarify the employee grievance and various issue/queries on leave policy

Taking initiatives to engage the staff to their work, Taking the surveys in order to understand their engagement level and accordingly take actions, Planning events and activities regularly or on some occasions, getting those approved by senior management and implement those.

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