Social Media Manager
Resume:
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Professional Summary
Zitao (James) Yeo
HUMAN RESOURCES
Citizenship: Singapore Citizen
Date of birth: 25th March 1993
+65 96334336
********@*****.***
www.linkedin.com/in/james-yeo-zitao
An enthusiastic team builder, an eagle-eyed administrator. A dedicated worker, a good person.
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Skills
Well versed in Microsoft Suite (Word, Excel, Powerpoint, Outlook) Proficient in Google Suite (Google Meet, Google Forms, Google Classroom)
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Experience
ProHealth Medical Group Pte. Ltd. / Operations Executive (HR Generalist)
AUG 2020 - PRESENT, SINGAPORE
Human Resource matters, scope of responsibilities include:
● Solely responsible for HR email account, first point of contact for all HR-related queries
● Recruitment and conducting of interviews
● Onboarding and offboarding of employees
● Maintaining employee files, keeping records of employee data
● Keeping track of employee attendance and leave
● PR applications and renewal of E-Pass and S-Pass
● Rostering of clinic staff
● Planning, organizing and conducting training
Operations:
● Reporting of HR KPIs to EXCO on a weekly basis
● First point of contact for HR-related matters from the clinic staff Schweiger & Partners Pte. Ltd. / IP Administrator
FEB 2018 - AUG 2020, SINGAPORE
Human Resource matters, scope of responsibilities include:
● Solely responsible for HR email account, first point of contact for all HR-related queries
● Onboarding and offboarding of employees
● Maintaining employee files, keeping records of employee data
● Keeping track of employee attendance and leave
● Updating and maintaining KPIs to track attendance, number of overtime hours and synergy within the firm
● PR applications and renewal of E-Pass and S-Pass
● Monthly staff payroll
Provide assistance to the Marketing Team:
● Prepare marketing emails for following up with potential clients
● Oversee firm’s social media accounts, company website and forum page
● Maintain client information in CRM (Client Relationship Manager) and CamCard
● Define and update marketing KPIs to track progress e.g. number of new clients, number of new cases, money spent on marketing each month
Admin and Operations:
● Process Incoming Mail when needed
● Define and update KPIs to track billable hours and work time
● Calculation of profitability of each case before invoicing Projects:
Franchise Project
● Responsible for the documentation of SOPs (Standard Operating Procedures)
Relocation Project
● Responsible for setting up a food stall in a new location
● Research and evaluation of potential locations
● Meeting with landlords to sell concept of the stall and to discuss rent structure
● Registration of a new company
● Budgeting initial costs and projected profit
● Hiring of part timers and tracking their attendance and hours Systems Integration Project
● Offer input regarding the firm’s Marketing processes and CRM
(Client Relationship Manager)
● Integrating HR and marketing KPI into the system
● Familiarisation with the system and training employees to use the system proficiently
SME Mentor Project
● Work closely with the mentor to help improve on HR documentation and hiring processes
● Set up a proper appraisal system for employees
Specific contributions:
● Organized annual company retreats in 2018 and 2019 - everything including meetings, accommodation and all activities
● Planning of company transition during Covid19 and business continuity post-Covid19
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Education
Flinders University / Bachelor of Psychological Science FEB 2014 - OCT 2016, ADELAIDE
Hwa Chong Institution (College) / GCE A Level
FEB 2010 - OCT 2011
Hwa Chong Institution (High School) / Integrated Programme JAN 2006 - NOV 2009
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Exchange Programme
Beijing Satellite Campus (BSC)
北京师范大学第二附属中学 (The Second High School attached to
Beijing Normal University)
JAN 2009 - APR 2009
● Immersion with the local students
● Understanding their local education system, lifestyle and culture
● Multiple field trips to experience and learn about China’s history and heritage
Contact this candidate