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Professional Summary

Zitao (James) Yeo

HUMAN RESOURCES

Citizenship: Singapore Citizen

Date of birth: 25th March 1993

+65 96334336

adf3qr@r.postjobfree.com

www.linkedin.com/in/james-yeo-zitao

An enthusiastic team builder, an eagle-eyed administrator. A dedicated worker, a good person.

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Skills

Well versed in Microsoft Suite (Word, Excel, Powerpoint, Outlook) Proficient in Google Suite (Google Meet, Google Forms, Google Classroom)

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Experience

ProHealth Medical Group Pte. Ltd. / Operations Executive (HR Generalist)

AUG 2020 - PRESENT, SINGAPORE

Human Resource matters, scope of responsibilities include:

● Solely responsible for HR email account, first point of contact for all HR-related queries

● Recruitment and conducting of interviews

● Onboarding and offboarding of employees

● Maintaining employee files, keeping records of employee data

● Keeping track of employee attendance and leave

● PR applications and renewal of E-Pass and S-Pass

● Rostering of clinic staff

● Planning, organizing and conducting training

Operations:

● Reporting of HR KPIs to EXCO on a weekly basis

● First point of contact for HR-related matters from the clinic staff Schweiger & Partners Pte. Ltd. / IP Administrator

FEB 2018 - AUG 2020, SINGAPORE

Human Resource matters, scope of responsibilities include:

● Solely responsible for HR email account, first point of contact for all HR-related queries

● Onboarding and offboarding of employees

● Maintaining employee files, keeping records of employee data

● Keeping track of employee attendance and leave

● Updating and maintaining KPIs to track attendance, number of overtime hours and synergy within the firm

● PR applications and renewal of E-Pass and S-Pass

● Monthly staff payroll

Provide assistance to the Marketing Team:

● Prepare marketing emails for following up with potential clients

● Oversee firm’s social media accounts, company website and forum page

● Maintain client information in CRM (Client Relationship Manager) and CamCard

● Define and update marketing KPIs to track progress e.g. number of new clients, number of new cases, money spent on marketing each month

Admin and Operations:

● Process Incoming Mail when needed

● Define and update KPIs to track billable hours and work time

● Calculation of profitability of each case before invoicing Projects:

Franchise Project

● Responsible for the documentation of SOPs (Standard Operating Procedures)

Relocation Project

● Responsible for setting up a food stall in a new location

● Research and evaluation of potential locations

● Meeting with landlords to sell concept of the stall and to discuss rent structure

● Registration of a new company

● Budgeting initial costs and projected profit

● Hiring of part timers and tracking their attendance and hours Systems Integration Project

● Offer input regarding the firm’s Marketing processes and CRM

(Client Relationship Manager)

● Integrating HR and marketing KPI into the system

● Familiarisation with the system and training employees to use the system proficiently

SME Mentor Project

● Work closely with the mentor to help improve on HR documentation and hiring processes

● Set up a proper appraisal system for employees

Specific contributions:

● Organized annual company retreats in 2018 and 2019 - everything including meetings, accommodation and all activities

● Planning of company transition during Covid19 and business continuity post-Covid19

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Education

Flinders University / Bachelor of Psychological Science FEB 2014 - OCT 2016, ADELAIDE

Hwa Chong Institution (College) / GCE A Level

FEB 2010 - OCT 2011

Hwa Chong Institution (High School) / Integrated Programme JAN 2006 - NOV 2009

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Exchange Programme

Beijing Satellite Campus (BSC)

北京师范大学第二附属中学 (The Second High School attached to

Beijing Normal University)

JAN 2009 - APR 2009

● Immersion with the local students

● Understanding their local education system, lifestyle and culture

● Multiple field trips to experience and learn about China’s history and heritage

Contact this candidate