Customer Service Assistant

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Mobile :+91-987*******

Alternate whatsapp +642********

Email: ******.***@*****.***

Sahil Talwar

CareerPeriodCompanyPosition

Summary

****-** ******* ***** *** limited Process Developer 2012-18 McDonalds New Zealand Ltd Shift Assistant/Crew Trainer (Customer service/Solutions/Calling and Answering includes)

2013-14 National Labour Force Ltd Office Administrator 2012-13 Inbound BPO mohali Call Operation

2010-11 Panache Immigrations Consultants Administration/Customer Service Academic

Qualifications

2016-17 New Zealand national college,National diploma in business level 6 under New Zealand Qualifications Authority

2012-13 Newton College of Business and Technology National Diploma in Business level 5 under New Zealand Qualifications Authority

2010-11 High School:Shiv Jyoti senior seconadary School Senior secondary examination certificate year 12 Under Central Board of secondary education

2009-09 High School:Shiv Jyoti senior secondary School Senior secondary examination certificate year 10 Under Central Board of secondary Education

Summary of Leadership/Training:As a Shift Assistant and Crew Trainer coached and trained new and junior staff. Assigned Key Skills work, monitored performance and provided support. Problem Solving:Identified problems and implemented the best solutions, such as fixing system errors and improving work efficiency by finding faster and better ways of working. Accounts Payables/Receivables:Manually and automatically uploaded purchase orders and other expenses for National labour force Limited. Provided remittances, entered Journals, resolved queries and reconciled accounts). Allocated payments, processed credits and managing staff pay’s. Communication:Communicated with people from a range of cultural, social and language backgrounds. Effectively and productively liaised with Business Intelligence, IT teams, clients, dealers and internal staff. Established and maintained positive client and colleague relationships by ensuring all communication is clear, accurate and expected service is provided efficiently. Computer Software: Setup, troubleshoot, filter and generate reports for the following programs: Use Outlook (Windows 95, 98, 2000 & XP) MS Word/Excel/PowerPoint.

Administrative skills:Strong administrative, organizational, facilitation, prioritization and co-ordination skills. Personal quality:I bring into the team and role my calm ‘can do’ positive attitude, the ability to keep things simple and to the point, while also being creative and finding solutions when required. I have effectively handled fast paced roles while staying calm and smiling!

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Career

History

Genpact India Pvt. Limited

Process Developer

Responsibilities

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund Follow up on customer/internal disputes, customer questions and working between departments to get a resolution

Inbound & outbound calling.

McDonalds NZ Ltd

Shift Assistant and Crew Trainer

Responsibilities as Shift Assistant:

● Accountable for People, QSC/Sales Building, Profit, Workplace Safety/Security, Administration, OSH Responsibilities, Health and Safety.

● Models performance standards for all crew stations and maintenance working in a unit producing capacity as needed.

● Manages and meets Quality, Service, Cleanliness and Value standards on all shifts without supervision.

● Controls Labour, waste, cash and yield while managing shifts.

● Completes assigned daily, weekly and monthly calibrations.

● Completes assigned shift paperwork, including inventories, cash sheets, drawer counts and deposits.

● Works Safely with all hazardous substances and dangerous goods. National Labour and Transport Force Ltd

Office Administrator

Responsibilities:

• Answering all queries via phone and email, payroll, financial planning, billing, physical distribution and logistics.

• Remain professional, friendly and apply problem solving skills.

• Contact customers to promote products or services.

• Marketing and focusing on new projects on daily basis, distributing flyers for business promotions.

• Building Relationships with new and existing business clients.

• Lead, remain energetic & focused in high paced demanding role. Inbound BPO

Call Operator

Responsibilities:

● Answering calls, emails and web chat enquiries from customers

● Making telesales and market research calls to new and existing customers

● Dealing with customer orders, card payments, enquiries and complaints

● Advising about products and services

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● Supporting customers to fix computer problems

● Offering counseling, welfare and benefits advice, legal information or help with product.

● Updating customers' records on computer databases

● Calling customers to complete survey and advising some deals Panache Immigrations Consultants

Administration/Customer Service

Responsibilities:

• Proactively updating knowledge of Immigration updates and requirements.

• Winning client trust through presentations and providing guidance.

• Dealing with difficult clients, resolving client issues and providing follow-up

• Attending meetings and seminars on building business relationships.

• Meet and greet clients and assist with friendly manner.

• Responding to daily emails and client enquiries. Qualifications-

National Diploma in Business for two years. During these studies, I have acquired core knowledge of subjects under :

● Accounting

● Business communication.

● Economics

● Business Law

● Business Finance

● Hospitality Management

● Human Resource Management

● International Management

● Leadership Communication

● Marketing

● Public Relations

● Strategic Management

● Supply Chain Management

● Health Management

(2006 – 2011)Shiv Jyoti sr. sec. School

● Won declamation contest twice in a row (2009 & 2010)

● Captain of School Cricket Team (2 years)

● Head boy (2 years)

ReferenceReferees are available on request

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