Customer Service Sales, data analyst

CHU HAN “Joanna” CHANG

Corvallis, OR *****. 541-***-****. ************@*****.***

Education

Taipei City University of Science & Technology June 2011 Bachelor of Internal Trade Beitou, Taipei

Taiwan

Oregon State University

Master of Science in business September 2019

Major in Marketing and Data Analytics Corvallis, Oregon United State

Skills

Microsoft Office - Word, PowerPoint, excel for efficiency making different kinds of documents. Critical Thinking - Utilizing different angles to analyze problems and learn ideas from other people. Leadership and Planning- Planning group in high school, college, and planning different events with teams. Languages

• English

• Chinese

Experience

Telephone Customer Service leader Chainsea Company May. 2015 – May. 2016

• Promote sales of goods, services, and maintain a good relationship with customers.

• Share feedback to supervisors on the status of market response and recommended practices.

• Customer problem response and manage employees.

Ambassador Oregon State University Sep.2019 – June.2020

• Consulting with students and provide helpful information

• Public speaking – deliver speeches in small, medium, and large groups. Sales Academy Competition Volunteering Oregon State University Mar.2020- Mar.2020

• Event coordination and event timeline management.

• Perform at peak capacity on mission critical responsibilities.

• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Leasing consultant Domain Corvallis Apr.2020- Current

• Conduct functions necessary to close sales which includes making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed.

• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to exceed leasing goals.

• Resolve resident complaints, concerns, and requests to ensure resident satisfaction.

• Marketing & Outreach through multi-level campaigns.

• Review and assist in completing market survey/analysis on a continual basis to generate ideas and formulate plans.

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