Roberta Koon

adf3od@r.postjobfree.com

405-***-****

Summary of Relevant Qualifications

Extensive experience in both private and public sector social services programs, including but not limited to: Non-profit organizations, For profit providers, public assistance eligibility determination, behavioral health services, child welfare services, disaster relief services and services to individuals with intellectual disabilities.

Ability to satisfy Federal requirements as a Qualified Intellectual Disabilities Professional and, in participating states, as a Qualified Mental Health Professional. I was a Certified Behavioral Case Manager II in Oklahoma and am eligible for re-certification.

Over 12 years’ experience in peer supervision (mentoring, training, performance evaluation, utilization review and quality assurance) as a Developmental Disabilities Case Manager (community based), Child Welfare Specialist (Permanency Program), Lead Behavioral Case Manager, Treatment Team/Intake Coordinator, Services to At Risk Families (STAR Program) counselor, Senior Military Services Case Manager and as a Qualified Intellectual Disability Professional (facility based).

Relevant Skills

Case Management, including but not limited to the ability to collaboratively develop, implement and review an individual plan of care

Ability to provide linkage, advocacy and referral for all individuals being served

Ability to analyze reports and data to evaluate for efficient and effective service delivery

Ability to provide conflict resolution and engage others in positive problem solving

Ability to build constructive relationships and support networks with individuals being served, service providers and family members

Ability to engage stakeholders and encourage their review and feedback regarding their satisfaction with services

Effective resource and time management

Strong written and verbal communication skills

Over 3 years experience working with OK-DHS Public Guardian in the development and monitoring of plans for court ordered individuals, found incompetent to stand trial, so they might receive Waiver services for Individuals with Intellectual Disabilities.

Relevant Work History

October 1999 - February 2001 DDS Case Manager, Oklahoma Department of Human Services, Developmental Disabilities Division in Oklahoma City and Stillwater and in Nowata and Claremore (1999-2001)

June 2014 -present DDS Case Manager, Oklahoma Department of Human Services, Developmental Disabilities Division in Oklahoma City (Area 1 office) and in Stillwater (Payne County

December 2012 - June 2014 Triage Specialist/Behavioral Case Manager, Jim Taliaferro Community Mental Health Center in Lawton, OK

September 2011 - March 2013 Lead Behavioral Health Rehabilitation Specialist, Oak Tree Counseling in Norman, OK (private contractor)

November 2010 - September 2011 Care Planner/Analyst, APS Healthcare in Oklahoma City, OK (private contractor)

November 2009 - November 2010 Child Protective Services Specialist, Arizona Department of Economic Services, Division of Children, Youth and Families in St. Johns, AZ

September 2008 - November 2009 Program Coordinator/QIDP, Evergreen Life Services, East Texas Division in Longview, TX

Education and Training

East Central University, Ada, Oklahoma

Bachelor of Arts, Psychology, May 1981