Management Information Systems, Customer Service

Carmen L. Dwyer

Elk Grove, CA 510-***-****

*********@*****.***

http://www.linkedin.com/in/cldwyer

E D U C A T I O N WORK EXPERIENCE

California State University,

Sacramento

August 2019- Present

Bachelor of Science in Business

Administration,

Management Information

Systems

ACHIEVMENTS

• DEAN'S HONOR LIST

• SAC STATE WAC

JOURNAL PUBLICATION

Cosumnes River College

August 2017- May 2019

A.S.-T Business Administration

Diablo Valley College

August 2017- July 2020

A.S. Health Education

ACHIEVMENTS

• ACADEMIC HONORS

GAP Inc., Customer Service Consultant, Remote 2020- Present Resolve customer complaints via phone, email, mail, social media platform; collect and verify account information, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges.

U.S. Census Bureau, Lead Enumerator 2020-Present

Review and complete daily assignments of interviews with residents; gather and record confidential data and conduct quality control. As lead enumerator I collaborate with Census field supervisor on technology and team management.

Windsor Garden, CNA 2014-2016

Patient Care included daily vital sign checking, feeding, companion ship, as well daily routine exercises and bathing. Maintained scheduled planned by doctor and kept detailed logs of all activities and health-related information. Applebee’s Restaurant, Hostess 2009-2010

Duties included providing excellent customer service, interpretation when needed, greeting customers, organizing seating rotation, answering phone calls, and taking to-go orders. Duties also included maintenance of restaurant such as cleaning tables, cutlery prepping, and sweeping floors. Pac Sun, Customer Service Provider 2007-2009

Greeted customers, provided knowledge of sales and new products the company wanted marketed Provided information to those who had questions about products, sales or advice. Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion, and assisted cashiers when needed.

R E L E V A N T

C O U R S E S

S K I LLS

ERP Systems, Database Systems,

Information Systems Security,

Computer Information Systems

for Management, Business

communications, Business Data

Communications, Operations

Management, Data Analysis for

Managers, Management of

Contemporary Organizations,

Marketing, and Finance

• Proficient in Word, Excel, JMP Pro15, SAPGUI, SQL, and PowerPoint

• Effective time-management

• Excellent written and verbal communication skills; confident, professional, persuasive speaker

• Strong de-escalation skills

• Fluent in Spanish, written and spoken

• MacOS and Microsoft Windows

• Knowledgeable in LANs/WANs, IT Security, and Python

Contact this candidate