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Curriculum Vitae

Zanele Heidi Manzini

PERSONAL DETAILS

Surname : Manzini

Names : Zanele Heidi

Preferred name : Heidi

Date of Birth : 1986 – 03 – 23

Physical Address : 6 Plein Street

1612 Licencehall Lofts

Johannesburg

CBD

2000

Postal Address : Same as physical address

Contact Number : 072-***-****

Email Address : adf3my@r.postjobfree.com

Gender : Female

Home Language : isiZulu

English

Other Languages : Afrikaans

xiTsonga

seSotho

isiSwati

sePedi

seTswana

Dependents : Two

Nationality : South African

Health : Good

Divers License : Code 8

Own Vehicle : Yes

ACADEMIC QUALIFICATIONS

Secondary Education

School : Sybrand Van Niekerk

Highest Standard Passed : Matric

Year Completed : 2003

Collage Education

School : The Design School of Southern Africa

Highest Standard passed : Higher Certificate in Art and Design Year Completed : 2013

Short Courses

Institution : Career Computer & Call Centre Training Collage Course : Customer Services

Year Completed : 2013

Institution : NOSA Action Training Academy

Course : First Aid Level 1

Year Completed : 2017

WORK EXPERIENCE

Previous Employment

Company : Kelly Industrial

Nature of Business : Recruitment Agency

Duration : 02 June 2007 – 25 March 2009

Position : Administrator / Recruiter

Reason for leaving : Retrenchment

Duties and Responsibilities

• General reception duties

• General administration duties

• Checking criminal clearance, credit clearance, and verifying qualifications

• Screening and interviewing potential candidates

• Capturing timesheets and processing them on Paxsell Utilities

• Handling UIF 19, PAYE, IOD, Bargaining Council, Leave and Personal loans Previous Employment

Company : Eskom

Nature of Business : Contact Centre (Distribution) Duration : 04 May 2009 – 31 March 2011

Position : Service Agent

Reason for leaving : Contract ended

Duties and Responsibilities

• Inbound call center

• Reporting disconnection due to billing error / field error / non-payment / tampering

• Reporting emergencies or faulty Eskom equipment

• Giving related information due to load shedding / planned outages / unplanned outages

• Handling supply related complains an reporting supply related claims

• Working on GXT, Avaya Graham Technolog and Announcement loader Previous Employment

Company : Consulta Research

Nature of Business : Research Company

Duration : 20 May 2011 – 09 December 2011

Position : Junior Researcher

Reason for leaving : Contract ended

Duties and responsibilities

• Outbound Call Centre

• Doing surveys to determine the level of service received for various establishments

• Giving a un-buyers and honest surveys to our clients

• Taking down customers problems correctly

• Forwarding complains and compliments to relevant clients

• Forwarding urgent calls to the team leader

Previous Employment

Company : Capitec Bank

Nature of Business : Retail Bank

Duration : 12 December 2011 – 16 January 2013

Position : Service Consultant

Reason for leaving : To study fulltime

Duties and responsibilities

• General teller duties

• Floor management

• Informing clients of documents needed to open an account or to make a loan

• Managing the floor

• Assisting clients with the use of ATMs

• Opening accounts and doing loan applications

• Scrutinizing bank statements, pay slips and Identity Documents

• Explaining the terms and conditions of all our products

• Handing queries and disputes

• Transferring money to internal or external account Previous Employment

Company : Steel Studio International

Nature of Business : Manufacturing and Installation Duration : 29 June 2015 – Current

Position : Creditors Clerk

Duties and responsibilities

• Processing accounts and incoming payments in compliance with financial policies and procedures

• Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data

• Preparing bills, invoices and bank deposits

• Process accounts and incoming payments in compliance with financial policies and procedures

• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data

• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

• Verify discrepancies by and resolve clients’ billing issues

• Facilitate payment of invoices due by sending bill reminders and contacting clients

• Generate financial statements and reports detailing accounts receivable status

• Creating and capturing Purchase Orders

• Dealing with over 80 Accounts

• Reconcile supplier accounts to statement

• General admin duties

• Reception duties (when she is off)

• Data capturing on Pastel Evolution

• Data capturing on Sega Evolution

• Monitor the Finance Payables email account and distribute all supplier invoices to the relevant business units for approval

• Ensure supplier invoices have a valid PO and that correct approval obtained

• Completing Credit application forms and prep for collection by suppliers

• Authorizing and submitting payment batches on a daily bases

• Assisting other finance staff and business with ad hoc queries Computer experience / service packages

• MS word

• MS Excel

• Ms Outlook

• MS power point

• Groupwise

• Internet

• Intranet

• Paxsell Utilities

• GTX

• Middle ware utilities

• Total view

• Q-nique

• Graham Technolog

• Maximo

• Announcement loader

• Avaya

• Soft phone

• Tele-Excellence

• Tele-Personality

• Windows 7

• Window 8

• Windows 10

• Switch Board

• Pastel

• Sage Evolution

• Job-SYS

REFERENCES

Company : Kelly Industrial

Name : Theresa Kniser

Relationship : Branch Manager

Tel No. : 013-***-****

Company : Eskom

Name : Mandla Mathebula

Relationship : Manager

Tel No. : 013-***-****

Company : Consulta Research

Name : Patrick Chauke

Relationship : Quality Assurer

Tel No. : 012-***-****

Company : Capitec Bank

Name : Mandla Khumalo

Relationship : Assistant Manager

Tel No. : 012-***-****

Company : Steel Studio International

Name : Jackie Aspeling

Relationship : HR Manager

Tel No. : 011-***-****

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